24/7 Virtual Receptionists

Looking to Overflow Reception Services Or To Outsource Reception 24/7?

Our Virtual Receptionists May Be The Solution

Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services.

Our professionally trained Customer Service Representatives can answer your phone calls just as you would. They can also transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we are here for you when you need us.

You’ll Love Our Features And Pricing

Regardless of the size of your business, we can provide a Virtual Receptionist Solution that enables you to operate more effectively while also reducing your overhead.

Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.

Additionally, messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.

Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.

Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.

We Have Hundreds Of Five Star Google Reviews

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AnswerFirst’s Virtual Receptionist Services

Basic Messaging

Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more

Live Transfer (Call Patching)

When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more

Scheduling and Reservations

In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more

Voicemail Services

Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more

Does Your Business Need A Virtual Receptionist?

Is screening calls or scheduling appointments your favorite part of your day? Or would you prefer to do the work you started this business to do?

If it’s the latter, hiring a virtual receptionist can let you get back to your real work.

Need more convincing? We put together our six best reasons below.

Benefits Of Hiring A Virtual Receptionist

1. Your Work Quality Will Improve

Without a receptionist, you’re probably struggling to do it all. Process orders, listen and respond to voicemails, or schedule appointments.

None of those things are in your job description.

Too many people are afraid to give their receptionist side tasks. They can do more than answer calls! In fact, they can help you with all the annoying side work mentioned above.

Without all the little stuff piling up, you can get more work done, and get it done better. Your quality of work will increase and you won’t make little mistakes from having to rush through.

2. You’ll Feel Less Scattered

If you’re a business owner, you might feel like multitasking is a necessity, but does it work? Studies say no.

Switching tasks decreases your productivity and can even damage your brain. Multitaskers perform worse on organizational tasks and are slower when switching tasks.

Hiring a receptionist could get your productivity and brain functioning back. They can screen calls and talk to customers while you work, leaving you free to concentrate on one task at a time.

3. A Virtual Receptionist is More Professional

Let’s face it, playing phone tag is not professional. Leaving and listening to voicemail after voicemail wastes everybody’s time.

A virtual assistant can cut back on that. They can screen calls or relay messages to certain clients if you’re unable to get to the phone.

4. Your Customers Will Thank You

The number one rule to getting and keeping customers? Making them feel important.

Having a receptionist who can answer their every call and question does that. If you make communication with your customers easy, they’ll keep doing business with you!

5. A Virtual Receptionist Will Save You Money

Before our services were available, setting up and hiring someone was expensive. You’d have to find an official space, pay rent, buy equipment, pay utility bills and pay your employee on top of that!

With the internet at your fingertips, you can basically cut that cost in half. With a virtual receptionist, the only thing you pay for is the talent, we handle the rest.

6. Skip The Hiring Process

Don’t waste billable hours creating a job posting, reading resumes, and scheduling interviews.

With a virtual receptionist, the hiring process is as easy as calling our service team. You tell them exactly what you need and they’ll place you with a match.

It’s that easy.

You probably didn’t start your business dreaming of clerical tasks. You started it to provide something your customers need.

Our virtual receptionists can help you get back to the work you like doing, work that helps people.

We want that for you too. That’s why we’ve done everything we can to make providing a receptionist easy for you. All you have to do is call.