Looking to Overflow Reception Services Or To Outsource Reception 24/7?
Our Virtual Receptionists May Be The Solution
Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services.
Our professionally trained Customer Service Representatives can answer your phone calls just as you would. They can also transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we are here for you when you need us.
- I need an affordable, reliable receptionistWe provide off site receptionist services to thousands of offices across the country.
- I’m missing important callsWhether you’re missing revenue generating calls or important customer service calls, missing important phone calls can cost your business money.
- My clients expect 24/7 supportSome businesses don’t really operate 24/7 but their clients expect 24/7 support. We are here 24/7/365 to handle after-hours calls.
I don’t just miss phone calls, my emails also go unanswered
AnswerFirst’s Customer Service Professionals handle triaging, processing and delivering your emails as well.

“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Trusted by Thousands Of Businesses
Regardless of the size of your business, we can provide a Virtual Receptionist Solution that enables you to operate more effectively while also reducing your overhead.
Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Additionally, messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.
Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.
Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.
We Work With Businesses In Every Industry
Agriculture
Arts & Entertainment
Construction & Cleaning Services
Corporate Management
E-Commerce
Educations Services
Federal Government
Finance & Insurance
Healthcare & Social Care
HVAC & Air Conditioning
Information Technology
Manufacturing
Mining
Political
Professional & Scientific
Legal, Law Firms & Lawyers
Real Estate, Rental & Leasing
Services (Electrical, Plumbing, Etc.)
Small Business
State & Local Government
Technology
Transportation & Storage
Utilities
Waste Services
Serving Thousands Of Businesses Around The Globe
AnswerFirst’s Virtual Receptionist Services
Basic Messaging
Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more
Live Transfer (Call Patching)
When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more
Scheduling and Reservations
In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more
Voicemail Services
Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more

55,000,000+
CALLS HANDLED
THOUSANDS
OF HAPPY CUSTOMERS
20+ YEARS
IN BUSINESS
Does Your Business Need A Virtual Receptionist?
Is screening calls or scheduling appointments your favorite part of your day? Or would you prefer to do the work you started this business to do?
If it’s the latter, hiring a virtual receptionist can let you get back to your real work.
Need more convincing? We put together our six best reasons below.

Benefits Of Hiring A Virtual Receptionist
1. Your Work Quality Will Improve
Without a receptionist, you’re probably struggling to do it all. Process orders, listen and respond to voicemails, or schedule appointments.
None of those things are in your job description.
Too many people are afraid to give their receptionist side tasks. They can do more than answer calls! In fact, they can help you with all the annoying side work mentioned above.
Without all the little stuff piling up, you can get more work done, and get it done better. Your quality of work will increase and you won’t make little mistakes from having to rush through.
2. You’ll Feel Less Scattered
If you’re a business owner, you might feel like multitasking is a necessity, but does it work? Studies say no.
Switching tasks decreases your productivity and can even damage your brain. Multitaskers perform worse on organizational tasks and are slower when switching tasks.
Hiring a receptionist could get your productivity and brain functioning back. They can screen calls and talk to customers while you work, leaving you free to concentrate on one task at a time.
3. A Virtual Receptionist is More Professional
Let’s face it, playing phone tag is not professional. Leaving and listening to voicemail after voicemail wastes everybody’s time.
A virtual assistant can cut back on that. They can screen calls or relay messages to certain clients if you’re unable to get to the phone.
4. Your Customers Will Thank You
The number one rule to getting and keeping customers? Making them feel important.
Having a receptionist who can answer their every call and question does that. If you make communication with your customers easy, they’ll keep doing business with you!
5. A Virtual Receptionist Will Save You Money
Before our services were available, setting up and hiring someone was expensive. You’d have to find an official space, pay rent, buy equipment, pay utility bills and pay your employee on top of that!
With the internet at your fingertips, you can basically cut that cost in half. With a virtual receptionist, the only thing you pay for is the talent, we handle the rest.
6. Skip The Hiring Process
Don’t waste billable hours creating a job posting, reading resumes, and scheduling interviews.
With a virtual receptionist, the hiring process is as easy as calling our service team. You tell them exactly what you need and they’ll place you with a match.
It’s that easy.
You probably didn’t start your business dreaming of clerical tasks. You started it to provide something your customers need.
Our virtual receptionists can help you get back to the work you like doing, work that helps people.
We want that for you too. That’s why we’ve done everything we can to make providing a receptionist easy for you. All you have to do is call.