Looking to Overflow Reception Services Or To Outsource Reception 24/7? Our Virtual Receptionists May Be The Solution
Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services to companies such as AnswerFirst.
Our professionally trained Customer Service Representatives will answer the phone as you would and will transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we can be there.
- I need an affordable, reliable receptionistWe provide off site receptionist services to thousands of offices across the country.
- I’m missing important callsWhether you’re missing revenue generating calls or important customer service calls, missing important phone calls can cost your business money.
- My clients expect 24/7 supportSome businesses don’t really operate 24/7 but their clients expect 24/7 support. We are here 24/7/365 to handle after-hours calls.
I don’t just miss phone calls, my emails also go unanswered
AnswerFirst’s Customer Service Professionals handle triaging, processing and delivering your emails as well.
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Trusted by Thousands Of Businesses
Regardless of whether your business is small or large, we are able to provide a virtual receptionist solution to enable you to operate more effectively and help to reduce your overhead.
Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Additionally, messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.
Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.
Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.
We Work With Businesses In Every Industry
Agriculture
Arts & Entertainment
Construction & Cleaning Services
Corporate Management
E-Commerce
Educations Services
Federal Government
Finance & Insurance
Healthcare & Social Care
HVAC & Air Conditioning
Information Technology
Manufacturing
Mining
Political
Professional & Scientific
Legal, Law Firms & Lawyers
Real Estate, Rental & Leasing
Services (Electrical, Plumbing, Etc.)
Small Business
State & Local Government
Technology
Transportation & Storage
Utilities
Waste Services
Serving Thousands Of Businesses Around The Globe
Virtual Receptionist Services
Basic Messaging
Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more
Live Transfer (Call Patching)
When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more
Scheduling and Reservations
In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more
Voicemail Services
Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more