Our Average Time To Answer
Less Than 6 Seconds (Less Than One Ring)
Our Average Call Abandon Rate
Less Than 2% Of Callers Disconnect Before We Answer
Our Pricing Automatically Adjusts To The Lowest Rate For You
No additional fees for nights, weekends or holidays.
Rates From $1.15 – $1.60 Per Minute
(Based On Your Usage)
Pay As You Go
(No Minimum Usage or Commitment to Minute Plans)
True One Second Billing
(No Rounding Up To The Nearest Minute)
Some Account Benefits Include
- We Never Outsource Overseas. US Customer Service Professionals.
- Per Minute Rate Auto Adjusts Every Month To Our Best Rate.
- Download Detailed Call Reports 24/7/365. Full Transparency!
- Secure Web Portal – Easily Manage Your Account From Anywhere!
- Free Integration With Most Business Software – Click To Learn About Express API Integrations.
Live U.S. Based Virtual Receptionists Providing Exceptional Service
Live Call Answering
Live Call Patching
Our Live Virtual Receptionists Help Businesses Grow
“There’s probably more than 4,000 lawyers in Hillsborough County, where I practice. If you don’t get your calls, the next attorney in line gets them for you. AnswerFirst stops that.”
OF HAPPY CUSTOMERS
Get Our Pricing & Info Packet Sent To Your Inbox Now
Learn more about our unique pricing model and the AnswerFirst difference!
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We Have Hundreds Of 5 Star Reviews
“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”
“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”
“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”
“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”
“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”
“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”
“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”
“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Looking to Overflow Reception Services Or To Outsource Reception 24/7?
Our Virtual Receptionists May Be The Solution
Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services.
Our professionally trained Customer Service Representatives can answer your phone calls just as you would. They can also transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we are here for you when you need us.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
Regardless of the size of your business, we can provide a Virtual Receptionist Solution that enables you to operate more effectively while also reducing your overhead.
Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Additionally, messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.
Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.
Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.
We Work With Businesses In Every Industry
Arts & Entertainment
Construction & Cleaning Services
Finance & Insurance
Healthcare & Social Care
HVAC & Air Conditioning
Professional & Scientific
Legal, Law Firms & Lawyers
Real Estate, Rental & Leasing
Services (Electrical, Plumbing, Etc.)
State & Local Government
Transportation & Storage
Serving Thousands Of Businesses Around The Globe
AnswerFirst’s Virtual Receptionist Services
Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more
Live Transfer (Call Patching)
When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more
Scheduling and Reservations
In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more
Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more
Does Your Business Need A Virtual Receptionist?
Is screening calls or scheduling appointments your favorite part of your day? Or would you prefer to do the work you started this business to do?
If it’s the latter, hiring a virtual receptionist can let you get back to your real work.
Need more convincing? We put together our six best reasons below.
1. Your Work Quality Will Improve
Without a receptionist, you’re probably struggling to do it all. Process orders, listen and respond to voicemails, or schedule appointments.
None of those things are in your job description.
Too many people are afraid to give their receptionist side tasks. They can do more than answer calls! In fact, they can help you with all the annoying side work mentioned above.
Without all the little stuff piling up, you can get more work done, and get it done better. Your quality of work will increase and you won’t make little mistakes from having to rush through.
2. You’ll Feel Less Scattered
If you’re a business owner, you might feel like multitasking is a necessity, but does it work? Studies say no.
Switching tasks decreases your productivity and can even damage your brain. Multitaskers perform worse on organizational tasks and are slower when switching tasks.
Hiring a receptionist could get your productivity and brain functioning back. They can screen calls and talk to customers while you work, leaving you free to concentrate on one task at a time.
3. A Virtual Receptionist is More Professional
Let’s face it, playing phone tag is not professional. Leaving and listening to voicemail after voicemail wastes everybody’s time.
A virtual assistant can cut back on that. They can screen calls or relay messages to certain clients if you’re unable to get to the phone.
4. Your Customers Will Thank You
The number one rule to getting and keeping customers? Making them feel important.
Having a receptionist who can answer their every call and question does that. If you make communication with your customers easy, they’ll keep doing business with you!
5. A Virtual Receptionist Will Save You Money
Before our services were available, setting up and hiring someone was expensive. You’d have to find an official space, pay rent, buy equipment, pay utility bills and pay your employee on top of that!
With the internet at your fingertips, you can basically cut that cost in half. With a virtual receptionist, the only thing you pay for is the talent, we handle the rest.
6. Skip The Hiring Process
Don’t waste billable hours creating a job posting, reading resumes, and scheduling interviews.
With a virtual receptionist, the hiring process is as easy as calling our service team. You tell them exactly what you need and they’ll place you with a match.
It’s that easy.
You probably didn’t start your business dreaming of clerical tasks. You started it to provide something your customers need.
Our virtual receptionists can help you get back to the work you like doing, work that helps people.
We want that for you too. That’s why we’ve done everything we can to make providing a receptionist easy for you. All you have to do is call.