Imagine having our Customer Service Professionals working for your business 24/7/365 at a fraction of the cost of a full-time receptionist that only works 40 hours per week.
Our Customer Service Professionals (CSPs) can live transfer calls to you just as if they are in your office at a reception desk or messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.
Regardless of whether your business is small or large, we are able to provide a custom customer service solution to enable you to operate more effectively and help to reduce your overhead.”
Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.
Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.
Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more
Live Transfer (Call Patching)
When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more
Scheduling and Reservations
In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more
Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more
Looking for more information?
Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!