Looking to Overflow Reception Services Or To Outsource Reception 24/7? Our Virtual Receptionists May Be The Solution
Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services to companies such as AnswerFirst.
Our professionally trained Customer Service Representatives will answer the phone as you would and will transfer calls to your office extensions, mobile phones or take detailed messages and promptly deliver them. Whether you choose to outsource 24/7 or just when needed, we can be there.
- I need an affordable, reliable receptionistWe provide off site receptionist services to thousands of offices across the country.
- I’m missing important callsWhether you’re missing revenue generating calls or important customer service calls, missing important phone calls can cost your business money.
- My clients expect 24/7 supportSome businesses don’t really operate 24/7 but their clients expect 24/7 support. We are here 24/7/365 to handle after-hours calls.
I don’t just miss phone calls, my emails also go unanswered
AnswerFirst’s Customer Service Professionals handle triaging, processing and delivering your emails as well.
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Trusted by Thousands Of Businesses
Regardless of the size of your business, we can provide a Virtual Receptionist Solution that enables you to operate more effectively while also reducing your overhead.
Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Additionally, messages can be taken and sent instantly via email or text message. We also provide Inbound Email Processing services; our CSPs respond to your emails per your instructions just like a full-time live receptionist would, but for a fraction of the cost.
Our service can be set up and used in a variety of ways but the most common is for you to forward your calls to the local forwarding number that we provide you when you need us to answer and un-forward when you don’t. This means that you are always in control of when and how you use your virtual receptionist.
Use of your call forwarding features can determine whether we’re to answer all calls, no calls, or just overflow calls when all your phone lines are busy or in use. You can even let us know on a daily basis how we should answer your calls for that day, just as if we were at your office, which as far as your callers are concerned, we are.
We Have Hundreds Of Five Star Google Reviews
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After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!
Gary S.I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.
Edward &.Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!
GISSELLE R. -
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!
Katherine L.Incredible services rendered. I would absolutely recommend Answer First.
Bellport B.I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!
David H. -
So far so good!! Great service and very responsive
Steve B.I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!
Jesse P.Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.
Victor B.
We Work With Businesses In Every Industry
Agriculture
Arts & Entertainment
Construction & Cleaning Services
Corporate Management
E-Commerce
Educations Services
Federal Government
Finance & Insurance
Healthcare & Social Care
HVAC & Air Conditioning
Information Technology
Manufacturing
Mining
Political
Professional & Scientific
Legal, Law Firms & Lawyers
Real Estate, Rental & Leasing
Services (Electrical, Plumbing, Etc.)
Small Business
State & Local Government
Technology
Transportation & Storage
Utilities
Waste Services
Serving Thousands Of Businesses Around The Globe
AnswerFirst’s Virtual Receptionist Services
Basic Messaging
Our professional staff will insure your callers are greeted in your company name by a courteous and helpful voice and our dispatch professionals will insure you receive accurate messages in a timely manner… Read more
Live Transfer (Call Patching)
When a call comes in that meets your requirements to be patched, one of our Customer Service Representatives will take the caller’s name (and a phone number or any other information if desired) then politely place your client on hold… Read more
Scheduling and Reservations
In today’s busy workplaces, people have complicated schedules and keeping track of everyone can be a difficult, if not impossible, task. Not anymore!
Our reservation specialist’s help free you and your staff from this time consuming task so you can better focus on other objectives… Read more
Voicemail Services
Our Live Services can be combined with the benefits of an interactive voice mail system. These types of accounts are typically answered… Read more
55,000,000+
CALLS HANDLED
THOUSANDS
OF HAPPY CUSTOMERS
20+ YEARS
IN BUSINESS
Does Your Business Need A Virtual Receptionist?
Is screening calls or scheduling appointments your favorite part of your day? Or would you prefer to do the work you started this business to do?
If it’s the latter, hiring a virtual receptionist can let you get back to your real work.
Need more convincing? We put together our six best reasons below.
Benefits Of Hiring A Virtual Receptionist
1. Your Work Quality Will Improve
Without a receptionist, you’re probably struggling to do it all. Process orders, listen and respond to voicemails, or schedule appointments.
None of those things are in your job description.
Too many people are afraid to give their receptionist side tasks. They can do more than answer calls! In fact, they can help you with all the annoying side work mentioned above.
Without all the little stuff piling up, you can get more work done, and get it done better. Your quality of work will increase and you won’t make little mistakes from having to rush through.
2. You’ll Feel Less Scattered
If you’re a business owner, you might feel like multitasking is a necessity, but does it work? Studies say no.
Switching tasks decreases your productivity and can even damage your brain. Multitaskers perform worse on organizational tasks and are slower when switching tasks.
Hiring a receptionist could get your productivity and brain functioning back. They can screen calls and talk to customers while you work, leaving you free to concentrate on one task at a time.
3. A Virtual Receptionist is More Professional
Let’s face it, playing phone tag is not professional. Leaving and listening to voicemail after voicemail wastes everybody’s time.
A virtual assistant can cut back on that. They can screen calls or relay messages to certain clients if you’re unable to get to the phone.
4. Your Customers Will Thank You
The number one rule to getting and keeping customers? Making them feel important.
Having a receptionist who can answer their every call and question does that. If you make communication with your customers easy, they’ll keep doing business with you!
5. A Virtual Receptionist Will Save You Money
Before our services were available, setting up and hiring someone was expensive. You’d have to find an official space, pay rent, buy equipment, pay utility bills and pay your employee on top of that!
With the internet at your fingertips, you can basically cut that cost in half. With a virtual receptionist, the only thing you pay for is the talent, we handle the rest.
6. Skip The Hiring Process
Don’t waste billable hours creating a job posting, reading resumes, and scheduling interviews.
With a virtual receptionist, the hiring process is as easy as calling our service team. You tell them exactly what you need and they’ll place you with a match.
It’s that easy.
You probably didn’t start your business dreaming of clerical tasks. You started it to provide something your customers need.
Our virtual receptionists can help you get back to the work you like doing, work that helps people.
We want that for you too. That’s why we’ve done everything we can to make providing a receptionist easy for you. All you have to do is call.