Customer service done the right way is one of the most powerful forces in today’s business world.
At AnswerFirst, we’ve made it our top priority to bring streamlined, efficient customer service and 24/7 dispatch to companies of all sizes and industries.
We’ve been in the customer service industry for more than 20 years, and our efforts have been recognized and awarded by the Tampa Bay Times, Inc. 5000, Fortune and the Tampa Bay Business Journal, to name a few.
When you partner with AnswerFirst for your 24/7 live dispatch, our Customer Service Professionals will respond to all requests from your clients and customers 24/7. They’re trained to route those requests through whatever protocols you specify, so the process is customized to your unique business needs.
With AnswerFirst 24/7 live dispatching services, you don’t have to worry about your customer and business needs being shoved into a “one-size-fits-all” service and dispatch protocol. After all, your business is unique, and your customer service and dispatch protocols should reflect that.
Do you need multiple team members to be called, messaged, or emailed in a specific order, each time a customer requests a service? No problem.
We can accommodate any workflows you specify. Your account workflow is configured according to your specifications, and our CSPs are guaranteed to follow your account handling instructions flawlessly, and consistently.