Compare Services 2018-02-14T13:36:58+00:00

Compare Answering Services

Which answering service is right for you?

Choosing an answering service that’s right for your business is a major decision.

Depending on your business communication needs, you might be sending the majority of your business calls directly to the service and if you select a service that isn’t a good fit or that provides subpar service it could be a costly mistake.

To learn more about how you can find the best answering service for your business, click to read our blog post on the topic.

Also, to assist you in making the right decision for your business, compare our services and features to that of other services and see how they differ by using the list below.

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FEATURES

AnswerFirst

2nd Choice

3rd Choice

Does the normal rate include answering on holidays, weekends or nights? Empty Checkbox Empty Checkbox
Can you forward your phones any time you wish without penalty or additional charges? Empty Checkbox Empty Checkbox
Does the service offer 24 hour escalation to management for issues or problems? Empty Checkbox Empty Checkbox
In the event of a power outage, will the service continue to function? Empty Checkbox Empty Checkbox
Is your account data protected by a firewall and backed up daily? Empty Checkbox Empty Checkbox
Does the service offer internet and telephone redundancy? Empty Checkbox Empty Checkbox
Does the service archive your messages & data for no additional charge? Empty Checkbox Empty Checkbox
Is your account assigned a unique phone number not used by other clients? Empty Checkbox Empty Checkbox
Are all your calls answered by Customer Service Professionals in the U.S.? Empty Checkbox Empty Checkbox
Does the service utilize separate dispatch operators to minimize mistakes? Empty Checkbox Empty Checkbox
Are your calls never interrupted to answer other calls (callers not put on hold)? Empty Checkbox Empty Checkbox
Does the service employ bilingual (Spanish) operators? Empty Checkbox Empty Checkbox
Can the service patch callers to you in the continental U.S. without long distance fees? Empty Checkbox Empty Checkbox
Does the service offer all delivery methods without assessing additional fees? Empty Checkbox Empty Checkbox
Does the service offer a HIPAA compliant mobile app that works on Apple, Android and Blackberry? Empty Checkbox Empty Checkbox
Does the service record all calls to and make them available to you at no charge? Empty Checkbox Empty Checkbox
Does the service offer free activity & call log reports 24/7? Empty Checkbox Empty Checkbox
Can the service bring your inbound e-mails into the operator queue for processing? Empty Checkbox Empty Checkbox
Can voice mail services be included as part of your live operator account? Empty Checkbox Empty Checkbox
Does the service offer text messaging services (alpha, sms & e-mail)? Empty Checkbox Empty Checkbox
Does the service offer customized hold announcements? Empty Checkbox Empty Checkbox
Can you make real time on-call status changes via the web? Empty Checkbox Empty Checkbox
If using voice mail services, can messages be e-mailed to you in .wav format? Empty Checkbox Empty Checkbox
Can your data be exported in .csv format for import into your database? Empty Checkbox Empty Checkbox
Does the service provide 24/7 free web access to all your account data? Empty Checkbox Empty Checkbox
Can you access your current & past billing information via the web? Empty Checkbox Empty Checkbox
Does the service offer credit card and invoicing as billing methods? Empty Checkbox Empty Checkbox
Does the rate plan guarantee you pay only for the services you use? Empty Checkbox Empty Checkbox
Does the service bill in one second increments? (no one minute rounding) Empty Checkbox Empty Checkbox
Does the service bill only after work is performed (no packages/ no flat rates)? Empty Checkbox Empty Checkbox
Does the service include a local forwarding number at no additional charge? Empty Checkbox Empty Checkbox
Can you take your forwarding number with you if you ever leave the service? Empty Checkbox Empty Checkbox
Does the rate plan relieve the burden of managing different size packages? Empty Checkbox Empty Checkbox
Does the service offer transparency so you know how they are performing? Empty Checkbox Empty Checkbox
Can you report issues with your account through the client web portal? Empty Checkbox Empty Checkbox
Does the service answer your calls before you have to pay them for this service? Empty Checkbox Empty Checkbox
GET STARTED TODAY

Looking for more information?

Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!