Which service is right for you?

Choosing an answering service or call center that’s right for your business is a major decision.

Depending on your business communication needs, you might be sending the majority of your business calls directly to the service and if you select a service that isn’t a good fit or that provides subpar service it could be a costly mistake.

To learn more about how you can find the best answering service for your business, click to read our blog post on the topic.

Also, to assist you in making the right decision for your business, compare our services and features to that of other services and see how they differ by using the list below.

Ready to compare services?  Check out the list below!

Woman with question marks over her head trying to make decision

BENEFITS & FEATURES

AnswerFirst

Option 2

Option 3

Does the service have a solid online reputation including reviews on major review platforms that aren’t paid for or filtered?
(Many services pay third-party “review” platforms for positive reviews and featured placements)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service’s normal rate include 24/7/365 live answering including holidays, weekends & nights?
(Many services only offer a voicemail option during these times, while others charge additional fees)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service bill for all work performed in true 1 second increments?
(Most services round to the next 6, 15 and even 60 seconds.)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service provide a completely redundant platform?
(Including management, operators and equipment located in multiple geographic locations in the U.S. to address natural disasters and man-made catastrophes)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service have adequate staff standing by 24/7/365 to handle your calls during busy times?
(Many services only have a small handful of operators trained to handle your calls.)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service provide true omni-channel support?
Omni-channel support allows your clients to receive seamless support across all communication channels (phone, email, web chat and social media.)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service share its contact center statistics and reports openly?
(Getting a transparent view of the service’s performance metrics is important. For example, many services answer calls then place them on Hold to improve ATTA – Average Time To Answer but you wouldn’t know that without seeing their call center stats.)
Checked Checkbox Empty Checkbox Empty Checkbox
Does the service record all calls and make the recordings available via a secure online portal in real-time at no additional cost? Checked Checkbox Empty Checkbox Empty Checkbox
Does the service provide a free online portal where all your account information may be updated and all message & dispatch information is available in real-time? Checked Checkbox Empty Checkbox Empty Checkbox
Does the service provide access to update your on-call and personnel information in real time through their online web portal? Checked Checkbox Empty Checkbox Empty Checkbox

Top 5 Bad Call Center Practices

Bad practice stamp in red inkNot all call centers are created equal! Many answering services are more interested in getting your money than providing your clients with customer service. Here is a short list of things to look out for while you’re shopping for a new answering service or call center:

  • Billing a full minute for calls that do not last 45 – 60 seconds
  • Charging higher rates for weekends and holidays
  • Charging for calls that land in a hold queue because they weren’t answered by a live agent
  • Not providing full transparency including un-screened access to call recordings
  • Not offering 24/7/365 live support and account updating

Remember, an answering service represents your business to your existing and potential clients.

Ready to learn what AnswerFirst can do for your business?

Get Pricing & Info Now