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Compare Services 2016-11-03T13:38:22+00:00

Which answering service is right for you?

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To ensure you make the right decision for your business, compare our service features to that of other services and see how they differ.

FEATURES

AnswerFirst

2nd Choice

3rd Choice

Does the normal rate include answering on holidays, weekends or nights?
Can you forward your phones any time you wish without penalty or additional charges?
Does the service offer 24 hour escalation to management for issues or problems?
In the event of a power outage, will the service continue to function?
Is your account data protected by a firewall and backed up daily?
Does the service offer internet and telephone redundancy?
Does the service archive your messages & data for no additional charge?
Is your account assigned a unique phone number not used by other clients?
Are all your calls answered by Customer Service Professionals in the U.S.?
Does the service utilize separate dispatch operators to minimize mistakes?
Are your calls never interrupted to answer other calls (callers not put on hold)?
Does the service employ bilingual (Spanish) operators?
Can the service patch callers to you in the continental U.S. without long distance fees?
Does the service offer all delivery methods without assessing additional fees?
Does the service offer a HIPAA compliant mobile app that works on Apple, Android and Blackberry?
Does the service record all calls to and make them available to you at no charge?
Does the service offer free activity & call log reports 24/7?
Can the service bring your inbound e-mails into the operator queue for processing?
Can voice mail services be included as part of your live operator account?
Does the service offer text messaging services (alpha, sms & e-mail)?
Does the service offer customized hold announcements?
Can you make real time on-call status changes via the web?
If using voice mail services, can messages be e-mailed to you in .wav format?
Can your data be exported in .csv format for import into your database?
Does the service provide 24/7 free web access to all your account data?
Can you access your current & past billing information via the web?
Does the service offer credit card and invoicing as billing methods?
Does the rate plan guarantee you pay only for the services you use?
Does the service bill in one second increments? (no one minute rounding)
Does the service bill only after work is performed (no packages/ no flat rates)?
Does the service include a local forwarding number at no additional charge?
Can you take your forwarding number with you if you ever leave the service?
Does the rate plan relieve the burden of managing different size packages?
Does the service offer transparency so you know how they are performing?
Can you report issues with your account through the client web portal?
Does the service answer your calls before you have to pay them for this service?
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Looking for more information?

Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!