24/7 Live Answering Services
Stop missing important business calls, provide better customer service and increase customer satisfaction.
Give Your Business A Professional Presence 24/7/365
Research from both Google and the Harvard Business Review show that when it comes to solving problems or the purchase of services or goods, consumers still prefer to speak to live person on the phone. Let AnswerFirst Communications make your first impression with our “Great Places To Work™” Certified Customer Service Professionals & Management Team.
We’ve been leading the way and connecting people with answers since 1998.
80% Of Callers Who Reach A Voice Mail Will Not Leave A MessageCan you afford to miss opportunities to add new business or support existing clients? When you partner with AnswerFirst your calls are answered by professionally trained live customer service representatives, 24 hours a day, 7 days a week.
74% Of People Who Have A Bad Support Experience Will Choose Another Business90% of companies say they compete on the basis of customer experience. Things such as not answering calls and communications quickly, burying phone numbers, removing a human from interactions, or just delivering an overall frustrating experience highly reduces the chance of adding a new customer or keeping an existing one.
Calls To Businesses Are Expected To Exceed 180 Billion Per Year By 2025These calls are 10-15 times more likely to generate a successful sale or follow-up activity than a digital form submission, which means they are more efficient in generating revenue.
61% Of Mobile Users Call A Business During The Purchase Phase Of A Buying CycleThe majority of respondents will call instead of reaching out online because they are looking to get a quick answer (59%) or talk to a real person (57%). The numbers only increase as the value of the purchase increases.
You’ll Love Our Features And Pricing
Our 24/7 Phone Answering Service Includes:
Our Commitment To Customer Service
At AnswerFirst, top-notch customer service is at the core of who we are. Our company culture is centered around customer service – we live it and breathe it. When you partner with AnswerFirst you can expect to receive the same excellent 24/7 live customer service that we provide your clients. But, don’t just take our word for it. Check out our online reviews.
Comparing Phone Answering Services?
Choosing the phone answering service that’s right for your business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.
Reliable & Flexible Customer Service
Our Customer Service Professionals act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Our team is based in the U.S.A. (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay-as-you-go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only bill you when one of our live Customer Service Professionals actually works on your account. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time and review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.
True 24/7/365 Service
100% U.S. Based (No Overseas Call Centers)
Pay As You Go with No Contracts
Simple & Affordable Pricing
Dedication to Customer Service
Integration With Your Business Software
Trusted by Thousands Of Businesses
We Are More Than “Just An Answering Service”
An answering service is more than just someone answering your calls; to your customer, we are your business.
In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.
When partnered with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.
That’s right; YOU too are receiving that same level of service you expect us to provide to your clients. AnswerFirst management is onsite at all times to handle any issues that might arise with your account.
We are committed to providing top-notch service, all the time and every time.
Our phone answering service provides cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator phone answering service, virtual office and voicemail service are key components of our call center solutions.
Want to learn more?
Download our Pricing and Info Packet now.
Considering hiring a phone answering service or contact center to handle your business communications?
Here are some great reasons to utilize a professional contact center for handling your business communication needs:
Are you trying to run a call center in-house or attempting to handle all of your inbound business communications (emails, phone calls, web chats, etc.) by having your staff provide responses?
Outsourcing your business communications to an answering service offers you an incredible opportunity to save costs associated with the staffing, facilities and infrastructure including software, servers, and telephony that are required to run a fully-redundant 24/7 call center. Even if you’re not trying to run an in-house call center, a true 24/7 answering service makes your business available to your clients around the clock at a fraction of the cost of having your staff handle inbound communications at all hours.
Decrease Call Abandonment & Increase Customer Satisfaction
Chances are that your employees have limited availability and might even lack true customer service training.
- How do you plan to handle unexpected increases in calls especially during odd hours?
- If your staff is unable to handle the call volume then what experience are you providing for your callers?
- What happens when an employee who isn’t properly trained to handle high stress situations doesn’t act professionally towards an upset customer?
- Will your clients be happy with your business?
A professional answering service is capable of handling unexpected increases in call volumes. Therefore, even if your business experiences a spike in inbound calls, customer satisfaction isn’t negatively affected, long wait times are avoided and call abandonment is kept to a minimum. Additionally, answering service operators are trained to handle uncomfortable calls and confrontations in a manner that deescalates upset callers and leaves the callers feeling satisfied with the service they’ve received.
Unlike your office, answering services are available 24/7/365 to answer calls and provide your customers with support. Answering services offer your business the opportunity to provide round the clock service, with no need to employ a 24/7 workforce of in-house call center agents. The fact that you are able to answer calls even after business hours, during holidays, and on weekends not only provides your clients with superior customer service experiences, but also can keep customers from reaching out to your competition. If a potential or existing customer cannot reach your business then he or she is more likely to call a competitor to attain the service or product they need.
There are many other benefits to hiring an answering service, but we’ve listed the main points above. Making use of answering service is a very effective tactic to increase efficiency, improve customer service, and reduce risk.
What makes a superior answering service?
- Pay as you go billing with an affordable base rate.
- Pay only for what you use, as you use it.
- A secure online portal for account management.
- Access to call recordings and reports in real time.
- Message archives.
- Inbound email processing.
- HIPAA & PCI Compliant
Are you searching for a telephone answering service near you?
As you probably know, an excellent answering service can be located anywhere in the world and still provide top quality service to its clients 24 hours a day, every day of the week.
Our headquarters is located in Tampa, FL and all of our operators are in the United States. However, we successfully service thousands of clients around the globe. Some of our bigger clients have included: PBS, NPR, Coldwell Banker, Heinz, Keller Williams, Berkshire Hathaway and so many more. Click here to read why our clients have chosen to work with us.
Answering service vs. call center?
The term ‘answering service’ has historically referred to a company that answers the phone for other businesses. Typically, these services are trained in message taking, customer service and various levels of custom support, such as tech support or billing support.
Also, an answering service might be synonymous with the term ‘inbound call center’ or a ‘virtual receptionist’. However, never mistake an answering service with an ‘outbound call center’ which usually offers cold calling as a service. When comparing the two terms or services, it’s important to decipher between inbound or outbound call centers.