24/7 live answering services from real people.
AnswerFirst provides 24/7 live answering services to businesses, both big & small, across the globe.
Our team is highly-trained & 100% U.S.-based, so your customers always get the high-quality service they expect.
Whether it’s handling after-hours calls, overflow during busy times, or providing full-time support, we make sure every caller is greeted by a real person who’s ready to help.
We have decades of experience helping business grow.
A lot has changed since our doors opened in 1998, but our commitment to our clients hasn’t. We’re still delivering the same dependable service, just with more experience, better tools, & an even stronger team.
Happy people provide exceptional service.
At AnswerFirst, every decision is made with one goal in mind: empowering our people to thrive.
This isn’t just good for our employees—it’s great for your business too because happy, empowered people provide exceptional service.
Meet the AnswerFirst management team.
Matt Herron
President & CEO
Penny Herron
Director of Smiles
Don Quarterman
Chief Financial Officer
April Gillmore
Business Development Marketing Manager
Barbie Drew
Contact Center Manager
Matt Herron
President & CEO
Penny Herron
Director of Smiles
Don Quarterman
Chief Financial Officer
April Gillmore
Business Dev. & Marketing Manager
Barbie Drew
Contact Center Manager
Matt Herron
President & CEO
Penny Herron
Director of Smiles
Don Quarterman
Chief Financial Officer
April Gillmore
Business Dev. & Marketing Manager
Barbie Drew
Contact Center Manager
Joan Sterns
HR & Operations Manager
Russell Scherker
IT Manager
Ashley Duckworth
Training & Development Coordinator
Cassie Hammer
HR Coordinator
Karen Schuch
Shift Lead Coordinator
Michelle Daniels
Staffing Coordinator
Michelle Gamboa
White Glove Coordinator
Michael Stroud
IT Development Coordinator
Robert Sandkamp
IT Cloud & Cyber Security Coordinator
Stephanie Dambrosio
Customer Service Coordinator
Steve Jurbala
Account Scripting Coordinator
Teri Leggett
Business Development Coordinator
Joan Sterns
HR & Operations Manager
Russell Scherker
IT Manager
Ashley Duckworth
Training & Development Coordinator
Cassie Hammer
HR Coordinator
Karen Schuch
Shift Lead Coordinator
Michelle Daniels
Staffing Coordinator
Michelle Gamboa
White Glove Coordinator
Michael Stroud
IT Development Coordinator
Robert Sandkamp
IT Cloud & Cyber Security Coordinator
Stephanie Dambrosio
Customer Service Coordinator
Steve Jurbala
Account Scripting Coordinator
Teri Leggett
Business Development Coordinator
Joan Sterns
HR & Operations Manager
Russell Scherker
IT Manager
Ashley Duckworth
Training & Development Coordinator
Cassie Hammer
Human Resource Coordinator
Karen Schuch
Shift Lead Coordinator
Michelle Daniels
Staffing Coordinator
Michelle Gamboa
White Glove Coordinator
Michael Stroud
IT Cloud Computing & Cyber Security Coordinator
Information Technology Development Coordinator
Robert Sandkamp
IT Cloud Computing & Cyber Security Coordinator
IT Cloud Computing & Cyber Security Coordinator
Stephanie Dambrosio
Customer Service Coordinator
Steve Jurbala
Account Scripting Coordinator
Teri Leggett
Business Development Coordinator
Our secret to success: Culture.
The key to delivering exceptional answering services starts with creating a culture where our team feels heard, supported, & empowered to grow.
We invest in our people because we know that happy, motivated employees lead to better experiences for everyone.
When people feel valued, they take pride in their work, & that pride is reflected in the quality of service our clients receive.
We are passionate about people.
Helping people is at the foundation of everything we do.
Our commitment to helping others goes far beyond the phones. We believe in giving back to the communities that support us, whether through local charity drives, volunteer efforts, & meaningful partnerships. Supporting people isn’t just something we do—it’s who we are.
Learn how AnswerFirst is giving back
Built together. Celebrated together.
The recognition we’ve received over the years is a reflection of the hard work, care, & collaboration that drive everything we do—for our clients & for each other. We’re proud to celebrate these moments with the people who made them possible.
Located in Florida. Trusted Worldwide.
AnswerFirst is proudly headquartered in Tampa, Florida with team members residing across all 50 states, & clients located around the world.
No matter where your business is located, we’re here to help you stay connected with your customers, 24/7.
We work with businesses of all sizes & industries.
We work with businesses of all sizes & industries.
