About AnswerFirst – Our People & Our Brand
Our Vision
AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.
Our Mission
To ensure stakeholder success through sound economic, social and environmental policies, resulting in global growth.
Our Values
Above all we value integrity, respect, accountability and diversity.
Customer Service Done Right
Is The Most Powerful Force In Today’s Business World
Awards & Recognitions
We Are More Than “Just An Answering Service”
We are your trusted partner.
We are the most qualified firm in the industry to handle all your answering service and contact center needs.
We’ll answer your calls with the same care and attention as you, this is our specialty. We provide you with the BEST pricing package and the best professional live operators. We pride ourselves for being as transparent as possible so that our clients are able to review the way we handle their accounts without prejudice.
Our team members are intelligent, professional individuals with passion and the intention to make a difference.
We have employees that have been with us for more than 20 years. We take pride in who we are, what we believe and how we conduct ourselves. We are inspired to continually challenge standard protocol; to go above and beyond “the norm” so that everyone who comes in contact with our team members and our organization is impressed by the customer service experiences that we provide. Excellent customer service is what fuels us.
We pursue collaborative relationships.
Through team work, our Customer Service Professionals provide customer service solutions to thousands of companies around the globe.
Insight into Human Nature
We believe that great customer service comes from keen insights and excellent service can propel a company’s reputation.
Respect for the Customer
AnswerFirst has long led the way by recognizing that companies are in the hands of consumers and clients, nothing is more important and relevant today.
Respect for Our World
As well-trained communicators, AnswerFirst’s Customer Service Professionals are in a position to use their customer service skills and tools as a force for good.
Our goal is to help lift you and your business to a higher level and ultimately represent you as a professional business that cares about its consumers or clients.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
Connecting people with answers … professionally and accurately.
Trusted by Thousands Of Businesses
Technology, Reliability & Service
The Internet and advances in telecommunications technologies have made it easier than ever for consumers to buy from and communicate with the businesses that they use on a day-to-day basis.
The answering service industry has been changed drastically due to these technological advances because call centers are able to handle communications faster than ever. And, with good reason, our clients and their clients expect their phone calls to be answered and their messages to be delivered promptly and accurately all the time and every time.
Also, customer service is no longer something that businesses can only provide in person or over the phone. With more consumers than ever using cell phones and computers, customer service via email, web and social media are quickly becoming standard operating procedure for all business models.
At AnswerFirst, we are invested in using current and reliable technologies to provide superior service, reliability and value to our clients.”
Technology At AnswerFirst:
- Our infrastructure includes virtual and cloud-based servers offering stability and data redundancy.
- We offer multiple methods to contact you and your staff: email, SMS, fax, phone or your existing web-based ticketing system.
- All your call recordings are available 24/7 in real-time via our secure web portal.
- All of your messages are archived and available 24/7 in real-time via our secure web portal.
- Access your account, make changes, view your invoices and more via our web-based client interface. It’s free with every account.
Our IT Department is focused on integrating the latest reliable technologies into our business model and infrastructures.
While the security and reliability of our systems are critical aspects of our IT model we also focus heavily on usability and efficiency so that we can provide superior business communication handling services to our family of clients.