About AnswerFirst – Our People & Our Brand

AnswerFirst Logo Icon

Our Vision

AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

Our Mission

To ensure stakeholder success through sound economic, social and environmental policies, resulting in global growth.

Our Values

Above all we value integrity, respect, accountability and diversity.

Customer Service Done Right
Is The Most Powerful Force In Today’s Business World

Awards & Recognitions

We Are More Than “Just An Answering Service”

We are your trusted partner.

We are the most qualified firm in the industry to handle all your answering service and inbound contact center needs.

We’ll answer your calls with the same care and attention as you, this is our specialty. We provide you with the BEST answering service pricing and the best professional live operators. We pride ourselves for being as transparent as possible so that our clients are able to review the way we handle their accounts without prejudice.

Our team members are intelligent, professional individuals with passion and the intention to make a difference.

We have employees that have been with us for more than 20 years. We take pride in who we are, what we believe and how we conduct ourselves. We are inspired to continually challenge standard protocol; to go above and beyond “the norm” so that everyone who comes in contact with our team members and our organization is  impressed by the customer service experiences that we provide. Excellent customer service is what fuels us.

We pursue collaborative relationships.

Leveraging teamwork and technology, our Customer Service Professionals provide first-class customer service solutions to thousands of companies around the globe.

Our Culture is Customers-First

We believe that great customer service originates from a customer-centric culture.

Respect for the Customer

AnswerFirst has long led the way by valuing respect for consumers and incorporating our values into the services we provide.

Empowering Positive Change

As well-trained communicators, AnswerFirst’s Customer Service Professionals leverage their customer service skills and tools as a force for good.

AnswerFirst Google Reviews

“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”

Steven Kollander

“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are not a large business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”

Tracy Lobertini

“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”

Matt Lentz

“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”

Teri Bennett

Connecting people with answers … professionally and accurately.

Trusted by Thousands Of Businesses

Technology, Reliability & Service

The Internet and advances in telecommunications technologies have made it easier than ever for consumers to buy from and communicate with the businesses that they use on a day-to-day basis.

The answering service industry has been changed drastically due to these technological advances because call centers are able to handle communications faster than ever. And, with good reason, our clients and their clients expect their phone calls to be answered and their messages to be delivered promptly and accurately all the time and every time.

Also, customer service is no longer something that businesses can only provide in person or over the phone.  With more consumers than ever using cell phones and computers, customer service via email, web and social media are quickly becoming standard operating procedure for all business models.

At AnswerFirst, we are invested in using current and reliable technologies to provide superior service, reliability and value to our clients.”

Technology At AnswerFirst:

  • Our infrastructure includes virtual and cloud-based servers offering stability and data redundancy.
  • We offer multiple methods to contact you and your staff: email, SMS, fax, phone or your existing web-based ticketing system.
  • All your call recordings are available 24/7 in real-time via our secure web portal.
  • All of your messages are archived and available 24/7 in real-time via our secure web portal.
  • Access your account, make changes, view your invoices and more via our web-based client interface. It’s free with every account.

Our IT Department is focused on integrating the latest reliable technologies into our business model and infrastructures.

While the security and reliability of our systems are critical aspects of our IT model we also focus heavily on usability and efficiency so that we can provide superior business communication handling services to our family of clients.

Ready to learn what AnswerFirst can do for your business?