24/7 live answering services from real people.

AnswerFirst provides 24/7 live answering services to businesses, both big & small, across the globe.

Our team is highly-trained & 100% U.S.-based, so your customers always get the high-quality service they expect.

Whether it’s handling after-hours calls, overflow during busy times, or providing full-time support, we make sure every caller is greeted by a real person who’s ready to help.

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clients around the globe
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employees across the U.S.
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calls answered each year

We have decades of experience helping business grow.

A lot has changed since our doors opened in 1998, but our commitment to our clients hasn’t. We’re still delivering the same dependable service, just with more experience, better tools, & an even stronger team.

Matt Herron

“Our success starts with our people. When you have a culture where employees feel valued, supported, and empowered to do meaningful work, great service naturally follows. That’s been the foundation of AnswerFirst since day one, and it’s what continues to set us apart.”

Matt Herron  |  CEO, AnswerFirst

Happy people provide exceptional service.

At AnswerFirst, every decision is made with one goal in mind: empowering our people to thrive.

This isn’t just good for our employees—it’s great for your business too because happy, empowered people provide exceptional service.

Loved by Our Employees

Our team’s happiness speaks for itself—just take a look at our glowing Glassdoor reviews from over 180 employees.

Glassdoor ratings

Voted a Great Place to Work

We’ve built a workplace that empowers our team, earning recognition as a Great Place to Work for 5+ years.

Great Place to Work 2024 certification

Hundreds of 5-Star Client Reviews

Happy employees provide exceptional service but don’t just take our word for it— explore 500+ 5-star reviews from our clients!

AnswerFirst's Google Rating
AnswerFirst's TrustPilot Rating
AnswerFirst's Clutch Rating
AnswerFirst's Google Rating
AnswerFirst's TrustPilot Rating
AnswerFirst's Clutch Rating

Meet the AnswerFirst management team.

Matt Herron

Matt Herron

President & CEO

Penny Herron

Penny Herron

Director of Smiles

headshot of Don Quarterman

Don Quarterman

Chief Financial Officer

headshot of April Gillmore

April Gillmore

Business Development Marketing Manager

Barbie Drew

Barbie Drew

Contact Center Manager

Matt Herron

Matt Herron

President & CEO

Penny Herron

Penny Herron

Director of Smiles

headshot of Don Quarterman

Don Quarterman

Chief Financial Officer

headshot of April Gillmore

April Gillmore

Business Dev. & Marketing Manager

Barbie Drew

Barbie Drew

Contact Center Manager

Matt Herron

Matt Herron

President & CEO

Penny Herron

Penny Herron

Director of Smiles

headshot of Don Quarterman

Don Quarterman

Chief Financial Officer

headshot of April Gillmore

April Gillmore

Business Dev. & Marketing Manager

Barbie Drew

Barbie Drew

Contact Center Manager

headshot of Joan Sterns

Joan Sterns

HR & Operations Manager

headshot of Russel Scherker

Russell Scherker

IT Manager

Ashley Duckworth

Ashley Duckworth

Training & Development Coordinator

headshot of Cassie Hammer

Cassie Hammer

HR Coordinator

headshot of Karen Schuch

Karen Schuch

Shift Lead Coordinator

headshot of Michelle Daniels

Michelle Daniels

Staffing Coordinator

headshot of Michelle Gamboa

Michelle Gamboa

White Glove Coordinator

Mike Stroud

Michael Stroud

IT Development Coordinator

headshot of Robert Sandkamp

Robert Sandkamp

IT Cloud & Cyber Security Coordinator

headshot of Stephanie Dambrosio

Stephanie Dambrosio

Customer Service Coordinator

headshot of Steve Jurbala

Steve Jurbala

Account Scripting Coordinator

headshot of Teri Leggett

Teri Leggett

Business Development Coordinator

headshot of Joan Sterns

Joan Sterns

HR & Operations Manager

headshot of Russel Scherker

Russell Scherker

IT Manager

Ashley Duckworth

Ashley Duckworth

Training & Development Coordinator

headshot of Cassie Hammer

Cassie Hammer

HR Coordinator

headshot of Karen Schuch

Karen Schuch

Shift Lead Coordinator

headshot of Michelle Daniels

Michelle Daniels

Staffing Coordinator

headshot of Michelle Gamboa

Michelle Gamboa

White Glove Coordinator

Mike Stroud

Michael Stroud

IT Development Coordinator

headshot of Robert Sandkamp

Robert Sandkamp

IT Cloud & Cyber Security Coordinator

headshot of Stephanie Dambrosio

Stephanie Dambrosio

Customer Service Coordinator

headshot of Steve Jurbala

Steve Jurbala

Account Scripting Coordinator

headshot of Teri Leggett

Teri Leggett

Business Development Coordinator

headshot of Joan Sterns

Joan Sterns

HR & Operations Manager

headshot of Russel Scherker

Russell Scherker

IT Manager

Ashley Duckworth

Ashley Duckworth

Training & Development Coordinator

headshot of Cassie Hammer

Cassie Hammer

Human Resource Coordinator

headshot of Karen Schuch

Karen Schuch

Shift Lead Coordinator

headshot of Michelle Daniels

Michelle Daniels

Staffing Coordinator

headshot of Michelle Gamboa

Michelle Gamboa

White Glove Coordinator

Mike Stroud

Michael Stroud

IT Cloud Computing & Cyber Security Coordinator

Information Technology Development Coordinator

headshot of Robert Sandkamp

Robert Sandkamp

IT Cloud Computing & Cyber Security Coordinator

IT Cloud Computing & Cyber Security Coordinator

headshot of Stephanie Dambrosio

Stephanie Dambrosio

Customer Service Coordinator

headshot of Steve Jurbala

Steve Jurbala

Account Scripting Coordinator

headshot of Teri Leggett

Teri Leggett

Business Development Coordinator

Our secret to success: Culture.

The key to delivering exceptional answering services starts with creating a culture where our team feels heard, supported, & empowered to grow.

We invest in our people because we know that happy, motivated employees lead to better experiences for everyone.

When people feel valued, they take pride in their work, & that pride is reflected in the quality of service our clients receive.

AnswerFirst managers in restaurant
AnswerFirst managers in restaurant
AnswerFirst managers in restaurant
AnswerFirst managers in restaurant

We listen carefully & engage with customers.

We make sure that, through questions, conversation, and feedback, we really understand what our clients want. And, if we can not give them what they want, we tell them we can’t. We follow that truth with what we can do if there are other ways to meet their needs.

We speak with respect & professionalism.

We envision a world where all companies provide top-notch customer service to all of their clients and we are making our vision a reality by doing our part to provide all of our clients and their clients with the best customer service experiences possible.

We do more than apologize if we make mistakes.

We address our errors with humility, integrity, and honesty. And, we follow up by making the necessary adjustments to limit future occurrences of the same issues. We are humans and make mistakes. It’s how we handle our mistakes that makes us different.

We are passionate about people.

Helping people is at the foundation of everything we do.

Our commitment to helping others goes far beyond the phones. We believe in giving back to the communities that support us, whether through local charity drives, volunteer efforts, & meaningful partnerships. Supporting people isn’t just something we do—it’s who we are.

“We believe doing good is just as important as doing business. That’s why our focus as an organization isn’t just about answering phone calls—it’s about showing up for people when they need it the most.”

Penny Herron | Director of Smiles, AnswerFirst

Penny Herron

Built together. Celebrated together.

The recognition we’ve received over the years is a reflection of the hard work, care, & collaboration that drive everything we do—for our clients & for each other. We’re proud to celebrate these moments with the people who made them possible.

2024

Fortune | #18 Best Workplaces in Consulting & Professional Services

Fortune | #74 Best Medium Workplaces

Fortune | #26 Best Workplace for Millennials

Clutch | Top Customer Support Outsourcing Company

Clutch | Top Virtual Receptionist Company

Clutch | Top Answering Service Company

Clutch | Top Order Processing Company

Clutch | Top Inbound Call Center Service

Clutch | Top Call Centers

Clutch | Top Answering Service Companies, Medical

Clutch | Top Answering Service Companies, Legal

Clutch | Top Call Centers, Real Estate

2023

Fortune | #20 Best Workplaces in Consulting & Professional Services

Clutch | Top Answering Service Companies, Real Estate

2022

Fortune | #26 Best Workplaces in Consulting & Professional Services

Fortune | #85 Best Workplaces for Millennials

2021

Clutch | Top Customer Support Outsourcing Company

Clutch | Top Answering Services Company

Clutch | Top Back Office Outsourcing Company

2020

Fortune | #10 Best Workplaces in Consulting & Professional Services

Fortune | #95 Best Medium Workplaces

2019

Fortune | #18 Best Workplaces in Consulting & Professional Services

Fortune | #22 Best Workplaces for Women

Located in Florida. Trusted Worldwide.

AnswerFirst is proudly headquartered in Tampa, Florida with team members residing across all 50 states, & clients located around the world.

No matter where your business is located, we’re here to help you stay connected with your customers, 24/7.

We work with businesses of all sizes & industries.

USA map outline with star over Tampa, Florida

We work with businesses of all sizes & industries.

Compare us against the competition.

Choosing an answering service that’s right for your business is a major decision. Compare our services against other answering services providers to see if we’re the right fit for you.

smiling female receptionist with headset on
smiling female receptionist with headset on