Outsource Your Business Communication Needs To Our U.S. Based Customer Service Professionals
AnswerFirst is the perfect partner for handling 24/7, after-hours, overflow, special projects, and any other instance where you need to provide live answering coupled with superior customer service.
Trusted By Thousands Of Businesses Around The Globe
First-Class Customer Care 24/7/365
Our 20+ years of experience, talent and technology combined can cater to your exclusive needs. We produce the exact results your company requires – which means you build lasting, productive and profitable relationships with your customers.
Use our live answering service and inbound call center solutions to maximize your business opportunities and prepare for the unexpected.
Answering your calls, emails, web chats, social media inquiries and SMS messages 24 hours a day, 7 days a week with live, dedicated, professional, career-driven U.S.-based representatives. We enable you to be available to your customers at all times and in all ways!
Whether you need appointment scheduling, answering services, business process management, order taking, message taking, or voice mail service, we can customize our services to meet your business communication and customer service needs.
OF HAPPY CUSTOMERS
YEARS IN BUSINESS
“We maintain a dynamic operation that requires us to be accessible to our clients, 24/7/365. AnswerFirst has been our reliable call center partner for more than a decade because of their excellent answering service.“
Affordably Outsource Your Customer Service
We Have The Best Pricing Structure In The Industry
Whether you’re a small business looking for an answering service or a large corporation looking to outsource your call center overflow, we have a plan that will work for you.
All pricing plans include:
- U.S. Based Customer Service Professionals. We do not outsource overseas.
- Your per-minute rate automatically adjusts every billing cycle. You are always billed at the lowest rate possible.
- Detailed call reports and account access are available 24/7/365 via our secure web portal.
- True 1-second billing. No rounding up to the nearest minute – pay only for what you use.
We Handle More Than 3.5 Million Customer Communications Each Year
Our employees have the chance to make a difference every day, 24/7/365. And, they do just that … by handling phone calls, emails, web chats, text messages, social media inquires and so much more!
We Work With Businesses In Every Industry
Arts & Entertainment
Construction & Cleaning Services
Finance & Insurance
Professional & Scientific
Services (Electrical, Plumbing, Etc.)
State & Local Government
Transportation & Storage
And Many More…
Serving Thousands Of Businesses Around The Globe
We Have Hundreds Of 5 Star Reviews
“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”
“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”
“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”
“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”
“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”
“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”
“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”
“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”