24/7 Live Answering Service
for HVAC Companies
Your current and potential customers need service at all hours of the day and night. Having on-call technicians answer after hours calls can often lead to missed calls and poor customer service experiences.
Give Your HVAC Business A Professional Presence 24/7
Benefits Of Using Our HVAC Answering Services
True 24/7 Live Answering
Calls are answered by live Customer Service Professionals 24/7/365 including holidays, nights and weekends. Once a call is answered, we will not place it on hold to answer other calls.
Custom Account Scripting
Your customers are greeted according to your specifications. You have complete control over how your calls are answered and handled.
Pay As You Go Pricing Option
With our Pay As You Go plan, you only pay when we answer your HVAC business calls. On our Pay As You Go plan, we don’t bill for unused minutes and discounts are automatically applied when your call volume increases.
Secure Messaging App
Manage and access your AnswerFirst account while also utilizing our secure two-way messaging app on your tablet or smartphone.
Want to learn more?
Download our Pricing and Info Packet now.
Trusted by Thousands Of Air Conditioning Maintenance & Service Companies
We Are Solution Focused
At AnswerFirst, we provide answering services to businesses in the HVAC, ventilation and ducting industries. In such a competitive field, your customers need to be able to reach you at all hours of the day and night.
Utilizing our 24/7/365 inbound call center is the perfect way to quickly meet your customers’ needs. Our Customer Service Professionals evaluate each air conditioning & heating call and service your customers according to the specifications you’ve provided.
Common Ways We Can Help
- After-hours answering services
- Paging services for on-call technicians 24/7/365
- Paging and patching services for sales calls and quote requests
- Back-up protocols available to insure your technicians are receiving and responding to HVAC messages
- Free your staff from patient scheduling, appointment confirmations, responding to emails, etc.
- Assist in accepting or admitting new customers by ensuring their calls are answered and routed promptly
- Integrate with your scheduling and business management software(s)
- Help to build your business and monitor customer satisfaction through Social Media Monitoring and Brand Awareness
We Cannot Replace You And Your Staff’s Expertise, Training & Experience
We are Customer Service Professionals, not HVAC Professionals so if your callers need professional advice or if it’s necessary for your answering service or call center provider to have HVAC knowledge then we are not a good fit.
Need Help With A Unique Problem Or Issue?
You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.
Our contact center software integrates seamlessly with the software you’re already using!
Why Our HVAC Answering Services Are Superior
Our HVAC business telephone answering services provide cost effective ways for heating & cooling maintenance and repair companies to handle after hour calls or calls that take place when your staff are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.
We are committed to providing you and your HVAC clients with top-notch service, all the time and every time.
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
Comparing Different Answering Services?
Check Out Our Comparison Guide
Choosing the answering service or call center that’s right for your heating & air conditioning business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.
Your Customers Are Your First Priority
Answering your customers’ calls in a prompt and professional manner is crucial to running your service business efficiently.
With more than 20 years of experience providing HVAC telephone answering services to air conditioning service & maintenance, ventilation & duct work, A/C installation services and other businesses in the HVAC industry, AnswerFirst is the best call center partner for your service business.
Some of the services we provide include:
- 24/7 Live Answering
- 24/7 Dispatching
- Message Taking
- Call Patching
- Voice Mail
- Back-up Protocols (to ensure receipt of messages)
- Virtual Receptionist
Frequently Asked Questions
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.