How Do AnswerFirst’s Basic Message Taking Services Work?
Signing up for services is an easy and straightforward process. All clients are given free access to our secure online account management portal, Client Web Access, where they can plug in their specific protocols, and greetings. Account specifications can be changed at any time, and become effective immediately.
Once we have a greeting and have assigned a forwarding number, we can begin our quick and easy proprietary setup process.
Step One: Our helpful and friendly customer service representatives will answer calls in your company name.
We understand how crucial it is that this part of the process is customized for each business and their customers’ specific needs. Therefore, initial greetings are personalized to our clients and what their customers expect.
Step Two: Gather the information required from the caller.
Our clients specify what information they want from their callers. This step helps to screen out any problematic or unwanted calls while also ensuring that the process is aligned with our clients’ business models. By collecting only specific information we help protect our clients’ time and resources.
Step Three: Set expectations for when calls will be returned.
This step is optional, but we are more than happy to provide it if it aligns with a client’s customer service goals. Additionally, this step can include answer provisioning from an FAQ sheet. If callers tend to have the same questions for a business when they call, our representatives can answer these based on the provided FAQ sheet.
Step Four: Deliver the message.
Last but not least, we will deliver the caller’s message. For added convenience and customization, we will deliver the message to the destination of our client’s choice. This destination can be a company phone, a specific email address, a text message, or a pager. Clients aren’t limited to just a single destination either. Choose multiple platforms for delivery, or go online to our secure website to retrieve messages.