We create streamlined, efficient messaging procedures for businesses in any industry, and of any size.
With our Basic Message Taking Services, our trained and professional staff will ensure that callers are greeted in your company name by a courteous, and helpful voice. Our dispatch professionals will also guarantee messages are taken accurately and promptly delivered.
How Do AnswerFirst’s Basic Message Taking Services Work?
Signing up for services is an easy and straightforward process. All clients are given free access to our secure online account management portal, Client Web Access, where they can plug in their specific protocols, and greetings. Account specifications can be changed at any time, and become effective immediately.
Once we have a greeting and have assigned a forwarding number, we can begin our quick and easy proprietary setup process.
Step One: Our helpful and friendly customer service representatives will answer calls in your company name.
We understand how crucial it is that this part of the process is customized for each business and their customers’ specific needs. Therefore, initial greetings are personalized to our clients and what their customers expect.
Step Two: Gather the information required from the caller.
Our clients specify what information they want from their callers. This step helps to screen out any problematic or unwanted calls while also ensuring that the process is aligned with our clients’ business models. By collecting only specific information we help protect our clients’ time and resources.
Step Three: Set expectations for when calls will be returned.
This step is optional, but we are more than happy to provide it if it aligns with a client’s customer service goals. Additionally, this step can include answer provisioning from an FAQ sheet. If callers tend to have the same questions for a business when they call, our representatives can answer these based on the provided FAQ sheet.
Step Four: Deliver the message.
Last but not least, we will deliver the caller’s message. For added convenience and customization, we will deliver the message to the destination of our client’s choice. This destination can be a company phone, a specific email address, a text message, or a pager. Clients aren’t limited to just a single destination either. Choose multiple platforms for delivery, or go online to our secure website to retrieve messages.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Only One In Four Incoming Calls Actually Requires Immediate Attention
Middle managers and small business owners frequently get sidetracked into answering and fielding calls and handling messages. These distractions can prevent a business from growing because they waste precious working hours, resources, and time.
Additionally, it’s not always a good idea to give higher level talent the responsibility of handling routine, administrative tasks. With AnswerFirst Basic Message Taking Services, business can ensure that their best team members can focus on the jobs they do best, while our trained Customer Service Professionals handle calls and take messages.
Outsourcing incoming calls to AnswerFirst’s team of dedicated customer service and support professionals can make financial, as well as, logistic sense.
Many of our valued, long-term clients do not have the budget or the time to hire an in-house message taking team. Finding the right people for such a crucial job takes time and energy away from other important tasks and business plans. Plus, hiring an in-house message taking team can increase overhead with fixed salary costs which may not make much financial sense. However, basic message taking services are still crucial to increasing sales, and ensuring that a company maintains a positive reputation.
“We maintain a dynamic operation that requires us to be accessible to our clients, 24/7/365. We could not do that without a reliable call center partner. We have been with AnswerFirst for more than a decade and we are a very satisfied customer.”
Trusted by Thousands Of Businesses
A Professional & Flexible Team Of Customer Service Experts
Without a support service team or call center in place, businesses are forced to use other staff to handle messages and field queries.
It’s fairly easy for regular staff members to become overwhelmed with work that perhaps they aren’t the most suited for. And, unfortunately, the demand for customer support can quickly outgrow what businesses can provide with their regular staff.
Fielding messages can be a full-time job.
When you have a patchwork team taking calls and messages, greetings can be muddled, or not done uniformly. It can confuse customers and also make a business appear less professional. Outsourcing basic message taking ensures a streamlined, uniform process that is handled by trained professionals who know how to make customers feel special.
AnswerFirst’s Basic Message Taking Services, guarantee that a professional and flexible team of customer service representatives who know how to handle incoming calls are their for your customers 24/7/365.
Affordable Pricing And Customized Messaging Services
Our costs are usage based, unlike the costs associated with hiring a full-time staff member to handle incoming calls.
For businesses that have a small, infrequent need for basic messaging, prices are low. Also, during holidays and off-season, costs for basic messaging will drop as usage drops.
For businesses that use in-house staff for call handling, costs are fixed and don’t decrease when call volume drops.
We’re more than just another call center or messaging service.
We’re our clients’ partner, committed to seeing their businesses succeed in customer service and support.