Track in detail when your employees contact you to report absences, problems, legal concerns or any other sensitive information.
Employee Call Out Lines
Overwhelmed with employee email, chat and telephone call outs? Standardized, 3rd party employee call outs procedures eliminate most conflicts and disagreements about if and when an employee reported an absence.
When questions arise the accompanying documentation will show the detailed records of the interactions. Having this absentee information in an indisputable, unalterable form insures that compliant employees keep their jobs and provides documentation for the company about non-compliant workers. The distinction is critical and can be the only difference between a wrongful termination lawsuit and a justifiable, defensible action.
Employee Help Lines
Our 24/7 Employee Help Line services assist businesses in uncovering problems early (discrimination, safety, theft), in providing assistance to staff during emergencies (natural disaster relocation, travel issues, personal emergencies), in answering every day questions (new policies, benefit availability, who to contact) and with common requests (needed equipment, needed assistance, requesting time off).
By adding a 24/7 personal touch you provide an always open path for employees to both provide and receive needed information.
AnswerFirst offers confidential compliance through our ethics hotline services for employees, businesses and organizations. Callers can make anonymous reports of unethical behavior and sensitive topics with complete privacy.
When fraud or questionable actions occur in the workplace, if employees do not feel safe in reporting those actions without the fear of retaliation, such incidents can go unreported. Our ethics hotline service provides organizations with 24/7 reporting options to ensure misconduct is documented in a timely, confidential manner. Staffed by reliable, helpful administrative professionals ready to listen, our ethics hotline ensures a much-needed check and balance on workplace behavior.
We emphasize true anonymity if callers request it, even for account administrators. For example, no caller ID will be made available for any anonymous call and no voice recordings will be made. Our staff will note complaints and reports, repeat the info back to the caller for accuracy, and these reports may only be retrieved by logging into our secure HIPAA, PCI and HI-TECH Compliant web portal.
Our ethics hotline service not only creates a culture of fairness and honesty within a company, but discourages inappropriate behavior and fraud as well. Regardless of rank or seniority, our ethics hotline gives a voice to everyone in your organization, placing an importance on their concerns and instilling confidence they will be taken seriously.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of. Thank you.”
“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”
“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”
“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”
“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”
“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”
“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”
“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”
“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”
We Can Connect To Your Existing Software Or Platform
AnswerFirst can connect to and interact with most software systems using either API or direct database connections. In doing so our Customer Service Professionals are able to create, update and provide information on both new and existing incidents as well as access information that needs to be relayed to staff members.
We are proficient at logging call outs, requests, ethics concerns or anonymous information and then ensuring that this information makes it to the correct department or person while maintaining confidentiality and a secure chain of command.
Unique Nationwide Toll-Free Number
We provide a unique nationwide toll-free number for your employees to call when they need to call out of work.
We Collect Detailed Information
We take all of the information you require including name, employee ID, department, reason for absence, etc.
We will also provide your employees with the call-out number that matches the call-out record number we send you.
We streamline the call out process and eliminate disputes. No more excuses and no more surprises.
Benefits of Using AnswerFirst
Keep Your Phone Lines Open
Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!
Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.
Customize Your Account
Want your management team to receive texts or phone calls about absent employees? You decide how to receive your messages.
True 24/7/365 Service
Our U.S. based agents are available 24/7 including weekends and holidays. No additional charges for after-hours, weekend and holiday service. Our Customer Service Professionals are always available when you need them.