Our Monitoring Answering Services provides a connection from your callers, systems and platforms to our call center.
AnswerFirst is not able to call 911 directly on the caller’s behalf and AnswerFirst provides monitoring services only.
We do not sell monitoring equipment or hardware.
What can we monitor? Almost anything.
Our Customer Service & Monitoring Professionals will be standing by 24/7 to field any requests or alerts needing immediate action. By following an on-call and escalation protocol you have created we will ensure you will always be in the know.
24/7 Monitoring Of Any IT Software, Hardware, Application And Cloud Based Platform Alerts And Failures.
Bound by customer SLAs? Through API or simple email alerts we can receive, triage and dispatch any alerts to your appropriate team members.
Live Monitoring Of Lifts, Pumps and Filling Stations
Is it critical to your business to keep systems up and running 24/7? If so, we are available for calls, alerts or email notifications when pumps or lifts stop working. Based on your needs we can dispatch help to repair.
24/7/365 Security Monitoring Or Elevator Phone Monitoring
Tenants or community members often have security concerns? Do your elevators require a 24/7 live person be available to answer calls for help? Rest easy we can provide or relay the needed information to your team.
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Benefits of Using AnswerFirst
Keep Your Phone Lines Open
Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.Customize Your Account
Want certain personnel to be notified when calls are sent from elevators we are monitoring? You decide how messages are delivered and who receives them.True 24/7/365 Service
Our U.S. based agents are available 24/7 including weekends and holidays. No additional charges for after-hours, weekend and holiday service. Our Customer Service Professionals are always available when you need them.
AnswerFirst Customer Service Professionals are trained to handle calls, emails and alerts from distressed callers or systems in a prompt and professional manner.
Our Customer Service Professionals take control of emergency situations and comfort distressed customers while quickly gathering the information they need to get help as soon as possible. Our Customer Service Professionals utilize the contact information and instructions that you provide so that emergencies are escalated to your specifications.
