Help Desk & Technical Support
Our Customer Service Professionals field your first level support calls transparently as though they work directly for your company.
Separate your IT company from the competition
by providing immediate live 24/7 support.
We may not be IT Administrators but we are live, helpful customer professionals that can log your clients issues and provide updates and assurances that their issues are being handled promptly and correctly.
The right questions can be asked, trouble tickets can be logged & updated as well as troubleshooting and escalations performed. Our services allow you to provide support to your customers 24 hours a day, 7 days a week.
Help Desk & Technical Support Solutions
We provide Level 1 Help Desk Administration via telephone, email, chat, etc. 24/7/365. If a customer has an issue, we believe that there is no excuse for not providing immediate response to their emails, chats or phone calls
Professional and Responsive Customer Care Embodies Everything We Do
Our representatives listen and document issues in full detail and can set resolution expectations based on level of severity. You customize how your clients’ calls are handled, escalated and reported to you.
Services We Provide To IT Companies
24/7 Tier 1 help desk administration includes, but is not limited to: triaging incident severity, reacting within SLA parameters, opening, updating and escalating support requests, performing troubleshooting steps, notifying of known issues, current statuses and expected repair times, resetting passwords, communicating regarding trouble ticket status, etc. Through API connections we can communicate directly with your software and platform.
Want to learn more?
Download our Pricing and Info Packet now.
You’ll Love Our Features And Pricing
Our U.S. Customer Service Professionals Are Available 24/7/365
Would having a live Customer Service Professional, on your IT support line after-hours, set you apart from your competitors?
At AnswerFirst, we provide answering services and call center solutions to software companies, hardware re-sellers, internet service providers, hosting companies and many other businesses in the information technology industries. Our Customer Service Professionals act as Help Desk Administrators, answering your calls, logging issues and creating tickets for your clients, as if they were our own. Our dispatchers can email, SMS messages, patch or page on-call techs based on your priority protocols, and place follow up calls to confirm your techs are receiving and responding to critical issues.
Benefits of Using Our IT Support Answering Services
- Your calls are always answered by a live operator.
- Your clients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, fax, paging or voice-mail.
- You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
Why Our IT Support Answering Services Are Superior
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
Learn More From Our Blog
- 10 Things You Didn’t Know About Answering Services
- 10 Reasons Why Outsourcing Customer Service is a Great Idea
- What Are Contact Center Solutions?
- What Are the Benefits of Outsourcing Customer Service?
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.
That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.
All rates are 24/7 and include a local forwarding number.
Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. Live call monitoring and review of call recordings are all part of our comprehensive solution for specialized accounts.
Emergency setup is available – additional fees apply.
Messages may be delivered in a variety of ways:
- hold for call in
- call out (to cell phone, home phone etc.)
- digital page
- fax each as taken
- voice mailbox
- fax summary
- e-mail summary
True 24/7/365 Service
100% U.S. Based (No Overseas Call Centers)
Pay As You Go with No Contracts
Simple & Affordable Pricing
Dedication to Customer Service
Integration With Your Business Software
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.