Help Desk & Technical Support
Our representatives will field your first level support calls transparently as though they worked directly for your company.
Separate your IT company from the rest by providing immediate live support. We may not be IT administrators but we are live, helpful people that can log your clients issues and assure them that their issues are being handled to in the manner of time you dictate. The right questions can be asked, trouble tickets logged and registration keys can be issued. Our services allow you to make your support available to your customers 24 hours a day, 7 days a week.
Our nationwide inbound call center is a fully web-enabled, true 24/7 service, so you are never charged extra fees for holidays, weekends or nights.”
All rates are 24/7 and include a local forwarding number. Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. Live call monitoring and review of call recordings are all part of our comprehensive solution for specialized accounts.
Emergency setup is available – additional fees apply.
Messages may be delivered in a variety of ways:
- hold for call in
- call out (to cell phone, home phone etc.)
- digital page
- fax each as taken
- voice mailbox
- fax summary
- e-mail summary
Looking for more information?
Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!