Call Handling, Live Transfer & Call Patching Services
Professional call handling services for businesses in every industry.
It’s critical that businesses take customer service, availability and call handling seriously.
Being available for and responsive to customer communications is crucial to providing quality customer service and an important aspect of growing revenue. AnswerFirst’s Live Transfer and Call Patching Services enable businesses to avoid missed sales and support opportunities while also providing exceptional customer service.
What’s The Difference Between Live Transfer & Call Patching?
We offer outstanding and affordable Call Patching and Live Transfer services to a variety of businesses of every size and in every industry. Choosing between Call Patching and Live Transfer services depends on a business’ particular call handling needs, however both types of services can be used on any AnswerFirst account. Which service does your business need?
Live Transfer services enable AnswerFirst to act as a live switchboard for our clients. With Live Transfer, our experienced Customer Service Professionals (CSPs) answer the phone and ask the caller what extension, person or department they need. Next, the CSP transfers the caller to the location immediately without fanfare or questioning. Live Transfer is a straightforward process, and the caller is put in touch immediately with the person or department they’re trying to reach. Call patching, on the other hand, makes callers feel like they are being personally assisted.
Call Patching is similar to Live Transfer but is a more involved process. With Call Patching, our Customer Service Professionals ask callers a few questions to learn a bit more about them, and what their needs are. CSPs are able to screen calls and prevent confusion or problematic callers from getting through. The screening process also ensures that your customers are reaching the correct destination and getting in touch with the right personnel. As part of our Call Patching services, our CSPs can keep callers on hold while CSPs call the account contact to determine if the call should be patched or if a message should be taken.
Comparing Different Answering Services?
Choosing the dispatching service that’s right for your business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.
80% of consumers prefer speaking to a real person instead of an automated answering machine when they call a business. AnswerFirst Call Patching and Live Transfer services ensure callers get to speak to a real person every time.
You’ll Love Our Features And Pricing
Benefits Of AnswerFirst’s Call Handling Services
- Improve business reputation with a professional presence
- Turn qualified leads into sales
- Reduce overhead
- Streamline the call process
- Ensure success with client calls by outsourcing services to trained professionals.
- Make customers feel heard and appreciated.
Professional Call Handling Coupled With Convenient Account Management
One-size-fits-all is a myth. In today’s ever-changing and fast-paced business world, a business’ call handling protocols may change quickly and we understand that time is of the essence. AnswerFirst clients can manage their accounts from anywhere by utilizing our free Client Web Access portal, or by calling their Account Representatives.