Call Handling, Live Transfer & Call Patching Services

Professional call handling services for businesses in every industry.

It’s critical that businesses take customer service, availability and call handling seriously.

Being available for and responsive to customer communications is crucial to providing quality customer service and an important aspect of growing revenue. AnswerFirst’s Live Transfer and Call Patching Services enable businesses to avoid missed sales and support opportunities while also providing exceptional customer service.

What’s The Difference Between Live Transfer & Call Patching?

We offer outstanding and affordable Call Patching and Live Transfer services to a variety of businesses of every size and in every industry. Choosing between Call Patching and Live Transfer services depends on a business’ particular call handling needs, however both types of services can be used on any AnswerFirst account. Which service does your business need?

Live Transfer

Live Transfer services enable AnswerFirst to act as a live switchboard for our clients. With Live Transfer, our experienced Customer Service Professionals (CSPs) answer the phone and ask the caller what extension, person or department they need. Next, the CSP transfers the caller to the location immediately without fanfare or questioning.

Live Transfer is a straightforward process, and the caller is put in touch immediately with the person or department they’re trying to reach. Call patching, on the other hand, makes callers feel like they are being personally assisted.

Call Patching

Call Patching is similar to Live Transfer but is a more involved process. With Call Patching, our Customer Service Professionals ask callers a few questions to learn a bit more about them, and what their needs are. CSPs are able to screen calls and prevent confusion or problematic callers from getting through. The screening process also ensures that your customers are reaching the correct destination and getting in touch with the right personnel.

As part of our Call Patching services, our CSPs can keep callers on hold while CSPs call the account contact to determine if the call should be patched or if a message should be taken.

Our Reviews Show How We’re Different

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4.8 Stars - Based on 309 User Reviews

  • rpmp Avatar

    Honestly, could not ask for more! They are the best answering service we have ever had and priced extremely fair!

    rpmp
  • Steven Kollander Avatar

    I had been with another answering service for twenty years prior to signing up with you. They don't even hold a candle to you. You are great.

    Steven Kollander
  • Teri Bennett Avatar

    We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.

    Teri Bennett
  • Matt Lentz Avatar

    AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I'd highly recommend Aimee and her team!

    Matt Lentz
  • All About You Avatar

    As an event management company who is always on the go, it is important to ensure the phone lines are covered. Answer First handles all of our calls so that we never miss a clients call. Thank you for the great service!

    All About You
  • tracy lobertini Avatar

    We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.

    tracy lobertini
  • Gabrielle Short Avatar

    Our client support specialist, Aimee, addresses our questions and concerns immediately. We've been impressed with the wonderful customer service offered by Answer First!

    Gabrielle Short
  • David Harris Avatar

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David Harris
  • Jesse P. Grote Avatar

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Grote

80% of consumers prefer speaking to a real person instead of an automated answering machine when they call a business. AnswerFirst Call Patching and Live Transfer services ensure callers get to speak to a real person every time.

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Benefits Of AnswerFirst’s Call Handling Services

  • Improve business reputation with a professional presence
  • Turn qualified leads into sales
  • Reduce overhead
  • Streamline the call process
  • Ensure success with client calls by outsourcing services to trained professionals.
  • Make customers feel heard and appreciated.

Professional Call Handling Coupled With Convenient Account Management

One-size-fits-all is a myth. In today’s ever-changing and fast-paced business world, a business’ call handling protocols may change quickly and we understand that time is of the essence. AnswerFirst clients can manage their accounts from anywhere by utilizing our free Client Web Access portal, or by calling their Account Representatives.

We make it easy for clients to change their account specifications quickly and efficiently so that they can get back to focusing on what they do best – running their businesses.

Information Guide for PDF download on our call handling service

Want to learn more?

Download our Pricing and Info Packet now.

We provide successful companies with first-rate customer service and support processes to help them maintain their reputations and increase revenue.

Trusted by Thousands Of Businesses

Ready to learn what AnswerFirst can do for your business?