It’s critical that businesses take customer service, availability and call handling seriously.
Being available for and responsive to customer communications is crucial to providing quality customer service and an important aspect of growing revenue. AnswerFirst’s Live Transfer and Call Patching Services enable businesses to avoid missed sales and support opportunities while also providing exceptional customer service.
What’s The Difference Between Live Transfer & Call Patching?
We offer outstanding and affordable Call Patching and Live Transfer services to a variety of businesses of every size and in every industry. Choosing between Call Patching and Live Transfer services depends on a business’ particular call handling needs, however both types of services can be used on any AnswerFirst account. Which service does your business need?
Live Transfer
Live Transfer services enable AnswerFirst to act as a live switchboard for our clients. With Live Transfer, our experienced Customer Service Professionals (CSPs) answer the phone and ask the caller what extension, person or department they need. Next, the CSP transfers the caller to the location immediately without fanfare or questioning.
Live Transfer is a straightforward process, and the caller is put in touch immediately with the person or department they’re trying to reach. Call patching, on the other hand, makes callers feel like they are being personally assisted.
Call Patching
Call Patching is similar to Live Transfer but is a more involved process. With Call Patching, our Customer Service Professionals ask callers a few questions to learn a bit more about them, and what their needs are. CSPs are able to screen calls and prevent confusion or problematic callers from getting through. The screening process also ensures that your customers are reaching the correct destination and getting in touch with the right personnel.
As part of our Call Patching services, our CSPs can keep callers on hold while CSPs call the account contact to determine if the call should be patched or if a message should be taken.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
80% of consumers prefer speaking to a real person instead of an automated answering machine when they call a business. AnswerFirst Call Patching and Live Transfer services ensure callers get to speak to a real person every time.
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Benefits Of AnswerFirst’s Call Handling Services
- Improve business reputation with a professional presence
- Turn qualified leads into sales
- Reduce overhead
- Streamline the call process
- Ensure success with client calls by outsourcing services to trained professionals.
- Make customers feel heard and appreciated.
Professional Call Handling Coupled With Convenient Account Management
One-size-fits-all is a myth. In today’s ever-changing and fast-paced business world, a business’ call handling protocols may change quickly and we understand that time is of the essence. AnswerFirst clients can manage their accounts from anywhere by utilizing our free Client Web Access portal, or by calling their Account Representatives.
We make it easy for clients to change their account specifications quickly and efficiently so that they can get back to focusing on what they do best – running their businesses.
We provide successful companies with first-rate customer service and support processes to help them maintain their reputations and increase revenue.
Trusted by Thousands Of Businesses
