Our Partners Love Us!
“Courteous, efficient and reliable, AnswerFirst is perhaps our most important strategic partner. They keep us in direct touch with those we serve.”
Answering Service Reviews & Testimonials
We are fortunate to have an abundance of clients that rave about our employees and services.
Would you like us to know about an AnswerFirst employee
that made your day or something that you love about working with us?
Click here and fill out the comments section of the contact form with your review.
Thank you for taking the time to recognize us and thank you for your business! We look forward to many more years of partnership with you.
Featured Video Testimonials
Featured Written Testimonials
“We couldn’t answer calls due to language barrier and noise in our background. Our customers were hesitant to deal with us. AnswerFirst has saved my business!! You have helped increase my revenue by 35%. AnswerFirst is reliable, the service pays for itself and I can focus on other areas of my business. Plus, using AnswerFirst has proven more professional!!”
“We do not have off hours resources and wanted to be sure to capture customer support requests during these times. We established off hours coverage at a fraction of the cost our previous provider gave. AnswerFirst integrates well with our business systems and provides a channel for customers to contact us.”
“We did not have the time or the staff to answer all of the calls coming into our office. We have increased the number of potential clients who schedule appointments with our firm. AnswerFirst is professional and great at answering calls. I like how they are willing to schedule appointments for us and that I can listen online to any of the calls I receive.”
“We can only be in so many places at once, sitting and waiting for support calls isn’t the most productive way to operate a business. This service allows us to be more productive and it makes clients feel more confident about our service when a live person takes their call. When a client calls with an issue, the last thing they want to do is leave a message. Having a live person answer every call creates value and lets the client know we’re aware they need assistance. The ability to have a live operator after hours is huge. If I were to tell anyone anything about AnswerFirst, I would say “what better options do you have?” It’s a no-brainer for the cost.”
“Our bureau is required by state statute to be available 24/7/365. It is vital that we have a reliable on call service that will not fail when needed most. We had previously tried other vendors, and to date, AnswerFirst has been the most reliable, professional and responsive of all. They got it right from the start. We have experienced zero outages and zero call failures with AnswerFirst. All of our customers have been able to reach our on-call staff. AnswerFIrst is a responsive, professional service that is reliable. Their other clients include major corporations whose contact with the public is paramount to their operations. The client portal allows us to make changes at a moment’s notice and provides keyt data for our quality assurance checks. Thanks, AnswerFirst!”
“Our biggest challenge was to have the messages recorded correctly. Messages were not relayed to us correctly leading to numerous complaints from our clients. I cannot you % numbers, but I do know that since you have been our after hours answering service, we have received very few complaints. Your agents seem very well trained and follow through with their duties. I love AnswerFirst because you have some really good employees who actually follow through and do their job. That leads to a good working relationship for everyone. Any time I have had an issue, I was able to speak directly with Scot and was able to resolve the issue immediately. Very well run company.”
From World Champions to startups, for nearly 30 years they have represented businesses and individuals in courtrooms, boardrooms and screening rooms across the country.
Yanger Law Group has clients in nearly 30 states and counties from China to the United Kingdom and Central America.
“From the day we opened in 2011 we have partnered with AnswerFirst to make certain our clients and potential clients can contact us 24/7 365 days a year. Courteous, efficient and reliable, AnswerFirst is perhaps our most important strategic partner. They keep us in direct touch with those we serve.”
WGY is a full-service lifestyle management, travel planning, and events firm that strives to provide the highest level of service in the concierge industry. We pride ourselves on convenience.
Through multiple associations, WGY has built an unparalleled network of contacts that allows us to offer unique and exclusive perks across a range of interests including nightlife, travel, restaurants, wellness, and entertainment. WGY members have exclusive access to popular restaurants, of-the-moment nightclubs, VIP events, fashion accessories & clothing on waiting lists, and celebrity chefs to name a few. We work with the top vendors and suppliers in the industry, and guarantee ultimate satisfaction.
“AnswerFirst has changed our business because they are able to answer to our clients requests 24/7 and pass along the requests to my team. It has significantly changed the way we do business.”
Our mission is simple: to help clients Plan, Achieve and Live® the life they want.
Founded in 1986, R.W. Rogé & Company, Inc. was one of the first in the industry to have a Web site. Of course, it has since been updated, but we continue to pride ourselves on being ahead of the game when it comes to technological advances, both inside and outside of the financial industry.
“Our business is very much based on relationships. In fact, our relationships with our clients are our most valuable asset. When clients call our office, they are our highest priority, and we have set the standard that calling our office means speaking to a real, helpful, and pleasant person. Thanks to AnswerFirst, our entire team can sit down for a weekly staff meeting, or watch an informative Webinar, and have peace of mind knowing that client phone calls are being answered by a professional person – not a machine.”
Love From Our Clients
“I want to express our overall satisfaction with AnswerFirst. You’ve been our trusted vendor for call center response since 2/2013 and we’ve been very happy with the service. Please pass on our appreciation to the folks answering the phones for us.”
“You are great; we so appreciate your great service. We just recommended you to a friend and he signed up with you. Have a great day!”
“Things are going great and I am receiving very positive feedback from people who call us and get sent to the answering service. Everything is working great and thank you!”
“I love you! I trust that every time I forward my phones they will be answered professionally and timely. Thank you for your hard work. I sincerely appreciate what you do!”
“Thank you for your hard work on my account. I truly appreciate the service you provide and I am very glad I found you. Your Customer Service Professionals are rated as the best as far as I’m concerned.”
“Your hard work is much appreciated; just wanted to let you know that I appreciate that, while the system is not perfect (and they can’t be), your hard work is exceptional.”
“You provide an excellent service for our company; you are reasonable and dependable. We like that we get a human voice when we call and we are not pushed to a voicemail system. We appreciate the job that you do for us.”