Business Process Outsourcing
From Customer Care to Inventory Control, we help your business increase efficiency while decreasing costs with our U.S. based business process outsourcing solutions.
Increase your company’s flexibility, by turning to outsourced staff members for help with your standard business processes.
If you’re in need of more staff to help you with your business processes,
business process outsourcing (BPO) may be the right choice.
What Is A Business Process?
Innately, you’re probably already familiar with the concept of a business process – but you may never have had it defined for you, so let’s go over the definition of this term.
Every business can be broken down into a collection of business processes of varying complexities. Essentially, a business process is any collection of related activities, performed by both people and equipment, that produces a product or service, or serves a business goal for your company.
Customer service is a business process, for example.
In the customer service business process, a customer service representative speaks with customers, communicates with them about their issue, and attempts to find a resolution – and the result of these actions serves a business goal (enhancing customer satisfaction and retention) for your company.
Online Sales would be another example of a business process. For example, as a new order is submitted, several independent processes must occur:
- Payment processing must be completed.
- Fulfillment and shipping documents and orders must be created.
- Products must be pulled from warehouse shelves and packed for shipping.
- Inventory must be updated and new inventory ordered.
- Shipping labels must be created and adhered.
- Packages must be presented to shipper.
By partnering with a business process outsourcing company you can get help with processes like supply chain management, data processing, workflow automation, shipping, returns & refunds processing, employee communications and so much more, all while enhancing the efficiency of your business and without hiring additional staff.
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Why Business Process Outsourcing?
Avoid Hiring More Full-Time Staff
First, business process outsourcing allows you to expand your business operations without hiring more full-time staff. This is key for small-to-midsize enterprises (SMEs), that may not have the budget for additional staff, but still need additional support from business process specialists.
Because most BPO companies bill by the minute, or by the task that must be performed, using a BPO partner can help you save money, and get the services you need without hiring more full-time staff members.
Enhance business process availability
Most BPO companies, such as AnswerFirst, have representatives working 24/7. This means that, by contracting with a business process outsourcing company, you can enhance the availability of your services, and have representatives performing your business processes 24/7, as necessary.
Focus On Core Competencies
By outsourcing both back-office and front-office business processes, your company can focus on its core competencies, without being overburdened by administrative tasks like tracking employees, confirming appointments, processing orders or orchestrating returns and refunds, and other such things.
This is especially beneficial for smaller companies, who may lack a larger trained and experienced administrative staff, or may be unable to afford the hiring of more staff members.
Once your business processes are defined and an outsourced company begins performing them, it’s easy to scale up your services based on your company’s needs, without worrying about hiring more full-time staff members. You can simply contact your outsourced business partner and expand the services they provide to you.
Business Process Outsourcing Solutions
Front Office Outsourcing
Our elite team of U.S. based Customer Service Professionals are available 24/7 including weekends and holidays to meet all of your front office outsourcing needs including customer care and omnichannel (phone, email, SMS, social media & web chat) support. Our call center staff becomes your brand ambassador resulting in better customer satisfaction, improved customer retention and overall increased brand loyalty. We make your customers happy!
Back Office Outsourcing
Our robust call center platform works with many different types of business software via API integration. The resulting process automation saves our clients thousands of dollars by streamlining back office procedures and processes. Inventory control, payment processing, shipping & tracking logistics and management, purchase order handling and other customer workflows can all be handled via our dynamic scripting and process automation.