What Is A Business Process?
Innately, you’re probably already familiar with the concept of a business process – but you may never have had it defined for you, so let’s go over the definition of this term.
Every business can be broken down into a collection of business processes of varying complexities. Essentially, a business process is any collection of related activities, performed by both people and equipment, that produces a product or service, or serves a business goal for your company.
Customer service is a business process, for example.
In the customer service business process, a customer service representative speaks with customers, communicates with them about their issue, and attempts to find a resolution – and the result of these actions serves a business goal (enhancing customer satisfaction and retention) for your company.
Online Sales would be another example of a business process. For example, as a new order is submitted, several independent processes must occur:
- Payment processing must be completed.
- Fulfillment and shipping documents and orders must be created.
- Products must be pulled from warehouse shelves and packed for shipping.
- Inventory must be updated and new inventory ordered.
- Shipping labels must be created and adhered.
- Packages must be presented to shipper.