24/7 Medical Answering Service

HIPAA-compliant medical answering service for doctors, dentists, hospitals, veterinarians, home healthcare providers & other medical office professionals. Our medical virtual receptionists are standing by 24/7.

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Your partner in providing premium patient care.

We understand the critical nature of timely and efficient communication in healthcare. Our 24/7 live medical call answering service ensures that your patients’ calls are live answered promptly, with the professionalism and empathy they deserve.

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24/7 Medical Receptionists

Our medical receptionists ensure every call is answered with care & professionalism, providing reliable after-hours answering services for medical offices.

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HIPAA & HITECH Compliant

As a HIPAA-compliant medical answering service, we safeguard patient information, adhering to strict healthcare privacy regulations to maintain confidentiality & trust.

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Secure Mobile Messaging

Communicate securely with our encrypted mobile platform or integrate with your preferred HIPAA-compliant medical answering service for safe and efficient messaging.

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Triage & Emergency Dispatching

Our healthcare answering service prioritizes urgent calls, providing triage support and seamless escalation to on-call medical professionals.

Pricing that adjusts to the lowest rate for you.

No additional fees for weekends, nights or holidays.

$30 Per Month

Rates From $1.50 – $1.85 Per Minute

(Based On Your Usage)

Pay As You Go

(No Minimum Usage or Commitment to Minute Plans)

True One Second Billing

(No Rounding Up To The Nearest Minute)

Your Account Benefits Include:

  • We Never Outsource Overseas. U.S Customer Service Professionals.
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration with Most Business Software
Get Detailed Pricing in Your InboxGet Detailed Pricing in Your Inbox
  • We Never Outsource Overseas
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration With Most Business Software

Access & manage your AnswerFirst account.

Amtelco Secure Messages

Maintaining patient, client and consumer privacy is more important than ever before. Amtelco Secure Messages is an encrypted messaging platform that allows you to protect your clients, your data and your organization with encrypted messaging while ensuring faster messaging response times.

We do not send data to your device. The application securely logs into the message server and never actually stores the message on the phone. The application is password protected and you can only view the data through a secured connection meaning that your communications and data are encrypted and safe.

Just like text messaging, but you can only communicate with contacts in your group/circle.

There are no overage fees or character limits.

Cannot copy, paste or forward any of the messages outside of your circle within your licensed devices. If you lose your device, we deactivate the lost device. New devices can be registered using the same information you used to set up your original device.

You can add other devices at any time; setup is done by administrators at AnswerFirst.

Recipients control how they want to be alerted when a new message is received. Recipients can customize:

    • Audio/Visual Settings: Indicates how you want to be alerted for new messages.
    • Persistent Alerts: Determine how often they are alerted about a new message not yet viewed.
AnswerFirst's mobile app Amtelco Secure Messages
AnswerFirst's mobile app, Amtelco Secure Messages
AnswerFirst Client Web Access

Client Web Access (CWA) Portal

The CWA Portal allows for secure and convenient management of your answering service needs and preferences. Whether you need to adjust on-call schedules, monitor service performance, or integrate with your business systems, our portal ensures you have the tools and information you need at your fingertips.

View, respond to, and organize messages taken by AnswerFirst. Easily prioritize and track important communications to ensure timely responses and maintain seamless customer interactions.

Take charge of your account by updating critical information such as contact details, on-call schedules, and service preferences. Tailor the settings to align with your operational needs and ensure uninterrupted service.

Gain insights into your service usage with detailed call logs, comprehensive reports, and performance metrics. Use this data to assess service effectiveness and make informed decisions to enhance customer satisfaction.

Configure and maintain API integrations with your existing business software directly through the portal. This ensures smooth data transfer and synchronization across platforms, streamlining your workflow and improving efficiency.

Review and manage your billing statements, invoices, and payment history all in one place. Stay informed about your account balance and ensure timely payments without the hassle

Access a wealth of resources, including FAQs and support documentation, to quickly find answers to your questions. If you need further assistance, our support team is just a click away, ready to help you resolve any issues.

Connect With Your Business Software

Our medical answering service and call center software integrates seamlessly with your existing business software. With both API options and our AnswerFirst Zap we make it easy to keep your business connected.

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Why choose AnswerFirst?

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90% of calls answered on the first ring.

Fast response times mean your customers get help right away—no frustrating delays or wait times.

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Top-tier services at unbeatable prices.

No more sacrificing quality for affordable costs—we provide top-tier services at a price that fits your budget.

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100% U.S-based, human-powered customer support.

Our team of 24/7, live virtual receptionists are all located in the U.S, ensuring high-quality interactions.

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Free portal for easy account access & management.

Access your account anytime with a simple, user-friendly online portal designed for transparency & convenience.

Getting started with AnswerFirst is easy.

Transform your business’s medical call answering process in just 4 simple steps.

STEP 1

See if AnswerFirst is Right for Your Business

Fill out the form or call us to speak with a Business Development Specialist. They’ll provide you with detailed pricing info & help you determine if we’re the right fit for your business.

Take Me to the Form
Call Us: 1-800-645-2616

STEP 2

Sign Up with AnswerFirst

Complete the sign up form. Yes, we know it’s a little long, but this is the first step in ensuring your calls are answered to your exact specifications.

STEP 3

Meet Your Dedicated White Glove Representative

Your White Glove Representative will guide you through the setup process and provide dedicated support during your first 45 days to help you maximize your AnswerFirst account.

STEP 4

Forward Your Calls to AnswerFirst

No need to change your existing business phone number; just forward your calls to us when you want us to answer.

Get our pricing sent to your inbox now.

Learn about our Pay-As-You-Go pricing & the benefits included in your AnswerFirst account.

If you experience any issues completing the form or don’t receive an email from us after completion, please contact Business Development at 866-343-3306.

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We value your privacy & do not sell your personal information to any third party. Your data is used solely to enhance your experience with our services & provide relevant communications.

Live Answering Services for Healthcare Providers

Medical professionals can’t always be available to answer every call, but missed calls can mean missed care. Whether you’re a solo practitioner, part of a small medical office, or managing a larger healthcare facility, our medical call answering service ensures that your patients receive the timely and professional support they deserve.

Female doctor with patient

Physicians & Doctors Answering Service

Patients expect prompt responses when contacting a doctor’s office. Our doctors answering service ensures calls are answered 24/7 for appointment scheduling, urgent medical questions, and prescription refills. With our HIPAA answering service for doctors’ offices, physicians can maintain patient satisfaction while staying focused on delivering quality care.

Orthodontists & Dentists Answering Service

Dental emergencies don’t always happen during office hours. Our dentist answering service handles patient inquiries, appointment requests, and emergency calls, ensuring no patient is left waiting. As a virtual receptionist for dentists, we provide a seamless extension of your front desk, helping to maintain a full schedule while improving patient communication.

Dentist working with patient
Female medical receptionist assisting patient

Clinics & Medical Offices Answering Service

From general practitioners to specialty clinics, medical offices deal with a high volume of patient calls daily. Our medical office answering service manages appointment scheduling, prescription refill requests, and urgent patient concerns, reducing the workload for your in-house staff while keeping your practice accessible.

Hospice & Home Health Care Answering Service

For home healthcare and hospice providers, 24/7 availability is critical. Our home healthcare answering service ensures urgent calls are answered with care and professionalism. Whether coordinating caregiver dispatch, handling patient check-ins, or managing emergency requests, we provide compassionate, reliable support.

Home hospice nurse greeting patient
image of veterinarian with cat

Veterinarians Answering Service

Pet owners rely on veterinarians for expert care, often needing assistance outside of regular office hours. Our veterinary answering service ensures that every call is handled quickly and professionally. With our veterinarian answering service, your clinic stays responsive 24/7, providing peace of mind for both pet owners and your team.

Live Answering Services for Healthcare Providers

Medical professionals can’t always be available to answer every call, but missed calls can mean missed care. Whether you’re a solo practitioner, part of a small medical office, or managing a larger healthcare facility, our medical call answering service ensures that your patients receive the timely and professional support they deserve.

Doctors & Physicians

Patients expect prompt responses when contacting a doctor’s office. Our doctors answering service ensures calls are answered 24/7 for appointment scheduling, urgent medical questions, and prescription refills. With our answering service for doctors’ offices, physicians can maintain patient satisfaction while staying focused on delivering quality care.

Female doctor with patient
Dentist working with patient

Dentists & Orthodontists

Dental emergencies don’t always happen during office hours. Our dentist answering service handles patient inquiries, appointment requests, and emergency calls, ensuring no patient is left waiting. As a virtual receptionist for dentists, we provide a seamless extension of your front desk, helping to maintain a full schedule while improving patient communication.

Medical Offices & Clinics

From general practitioners to specialty clinics, medical offices deal with a high volume of patient calls daily. Our medical office answering service manages appointment scheduling, prescription refill requests, and urgent patient concerns, reducing the workload for your in-house staff while keeping your practice accessible.

Home hospice nurse greeting patient

Home Health & Hospice Services

For home healthcare and hospice providers, 24/7 availability is critical. Our home healthcare answering service ensures urgent calls are answered with care and professionalism. Whether coordinating caregiver dispatch, handling patient check-ins, or managing emergency requests, we provide compassionate, reliable support.

Home hospice nurse greeting patient

Veterinarians

Pet owners rely on veterinarians for expert care, often needing assistance outside of regular office hours. Our veterinary answering service ensures that every call is handled quickly and professionally. With our veterinarian answering service, your clinic stays responsive 24/7, providing peace of mind for pet owners and your team.

Ready to discuss how we can help your business?

Our Business Development Specialists are ready to answer any questions you have about our medical answering service, and provide you with all the information you need to get started with AnswerFirst.

Our medical answering service helps thousands of businesses just like yours.

AnswerFirst made the start-up process easy and continues to provide excellent service for my small medical practice at a competitive price. The messaging process and mobile app are convenient, and my patients have praised the kind and professional operators.

Meredith Godwin

Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!

Dr. Tom Petit, PhD, LMHC

Service is prompt and they are on top of it. I really appreciate this company’s competence. I’ve used other answering services but none were as easy to set up and competent as them. 

Establishing Recovery

Appreciated the knowledge of whomever we spoke with when we attempted to make changes for the holiday – truly felt as if they were part of our team!

Pellegrino Plastic Surgery

24/7 Live Answering Services for Therapists. An AnswerFirst Case Study.

Our medical answering service helps thousands of businesses just like yours.

AnswerFirst made the start-up process easy and continues to provide excellent service for my small medical practice at a competitive price. The messaging process and mobile app are convenient, and my patients have praised the kind and professional operators.

Meredith Godwin

Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!

Dr. Tom Petit, PhD, LMHC

Service is prompt and they are on top of it. I really appreciate this company’s competence. I’ve used other answering services but none were as easy to set up and competent as them. 

Establishing Recovery

Appreciated the knowledge of whomever we spoke with when we attempted to make changes for the holiday – truly felt as if they were part of our team!

Pellegrino Plastic Surgery

24/7 Live Answering Services for Therapists. An AnswerFirst Case Study.

Discover our solutions to your biggest challenges.

  • Providing patients with 24/7 support
  • Managing high call volumes during peak hours
  • Safeguarding sensitive patient information
  • Handling after-hours emergencies & urgent calls
  • Maintaining consistent communication with patients
Your patients expect immediate access to support at all hours, whether it’s scheduling an appointment, addressing medication concerns, or seeking urgent medical advice.

Our 24/7 medical answering service ensures your patients can always connect with your practice, providing HIPAA-compliant answering services with trained professionals who handle every call with empathy and efficiency.

By offering a seamless extension of your office, we help enhance patient satisfaction while reducing the stress on your in-house staff.
Extended hold times can frustrate patients and delay necessary care, leading to negative experiences and potential patient attrition.

Our medical call answering service uses advanced call routing and virtual receptionist services for medical offices to ensure that every patient receives prompt, courteous attention—even during the busiest hours.

By streamlining communication and reducing wait times, we help maintain the efficiency of your front desk while improving overall patient experience.
Protecting patient data is fundamental in healthcare, as breaches can lead to compliance violations and loss of trust.

Our HIPAA-compliant medical answering service adheres to strict security protocols, ensuring confidential communication that meets all regulatory requirements.

With encrypted messaging and secure handling of sensitive information, we help safeguard patient privacy while ensuring compliance with industry standards.
Healthcare emergencies don’t wait for office hours, and patients depend on timely responses to critical situations.

Our after-hours answering services for medical offices ensure urgent calls are immediately directed to the appropriate on-call medical professional.

By prioritizing and triaging calls based on urgency, we help medical providers respond quickly to patient needs, improving health outcomes and reinforcing trust in your practice’s availability.
Clear, reliable communication strengthens patient trust and encourages long-term engagement with your practice.

Our medical receptionist service provides live message taking, call transfers, and appointment scheduling, ensuring that your patients always have a responsive, professional point of contact.

With our virtual receptionist services for medical offices, we help foster a dependable, patient-centered approach to communication, reinforcing the quality of care your practice provides.

Your patients expect immediate access to support at all hours, whether it’s scheduling an appointment, addressing medication concerns, or seeking urgent medical advice. Our 24/7 medical answering service ensures your patients can always connect with your practice, providing HIPAA-compliant answering services with trained professionals who handle every call with empathy and efficiency. By offering a seamless extension of your office, we help enhance patient satisfaction while reducing the stress on your in-house staff.

Extended hold times can frustrate patients and delay necessary care, leading to negative experiences and potential patient attrition. Our medical call answering service uses advanced call routing and virtual receptionist services for medical offices to ensure that every patient receives prompt, courteous attention—even during the busiest hours. By streamlining communication and reducing wait times, we help maintain the efficiency of your front desk while improving overall patient experience.

Protecting patient data is fundamental in healthcare, as breaches can lead to compliance violations and loss of trust. Our HIPAA-compliant medical answering service adheres to strict security protocols, ensuring confidential communication that meets all regulatory requirements. With encrypted messaging and secure handling of sensitive information, we help safeguard patient privacy while ensuring compliance with industry standards.

Healthcare emergencies don’t wait for office hours, and patients depend on timely responses to critical situations. Our after-hours answering services for medical offices ensure urgent calls are immediately directed to the appropriate on-call medical professional. By prioritizing and triaging calls based on urgency, we help medical providers respond quickly to patient needs, improving health outcomes and reinforcing trust in your practice’s availability.

Clear, reliable communication strengthens patient trust and encourages long-term engagement with your practice. Our medical receptionist service provides live message taking, call transfers, and appointment scheduling, ensuring that your patients always have a responsive, professional point of contact. With our virtual receptionist services for medical offices, we help foster a dependable, patient-centered approach to communication, reinforcing the quality of care your practice provides.

Get answers to common questions about our medical answering service.

Yes! At AnswerFirst, we prioritize the privacy and security of your information, ensuring that both you and your patients’ data are safe and secure. We are fully HIPAA and HITECH compliant, adhering to the highest standards of data protection and confidentiality.

With over 20 years of experience providing answering services to the medical/ healthcare industry, AnswerFirst is well-versed in the unique needs of this sector.

Visit our Reviews & Testimonials page to hear directly from our medical clients about their experiences with us. Additionally, our Case Studies page showcases how we’ve successfully assisted businesses in the medical field.

Absolutely. We recognize that each medical practice has its own unique needs and challenges. Our services can be fully customized to meet the specific demands of your practice, both during and after hours, ensuring seamless communication and outstanding customer support.

Yes, our Customer Service Professionals are trained to use your specific criteria to triage and escalate issues or cases to the appropriate personnel or departments within medical and healthcare businesses. This ensures that inquiries and problems are addressed promptly and directed to the right resources for resolution. Additionally, we only escalate to on-call personnel if the caller’s needs meet the established escalation criteria, both during and after hours.

Yes, we can integrate our services with your existing business software. We offer both express and full integration options via API, although some limitations exist due to HIPAA security safeguards.

For more details on our integration capabilities, please visit our Integrations page.

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Real people,
real interactions,
real results.

Our medical receptionists are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction.

Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Hear the Difference

Real People, Real Interactions, Real Results

Our Customer Service Professionals (CSPs) are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction. Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Trusted by Thousands Of Healthcare Providers

Trusted by Thousands Of Healthcare Providers