24/7 Medical Answering Service

HIPAA-Compliant Healthcare Answering Services for doctors, dentists, medical centers, hospitals and many other healthcare businesses.

Doctor answering the phone in a medical clinic

Our Average Time To Answer

Less Than 6 Seconds (Less Than One Ring)

Our Average Call Abandon Rate

Less Than 2% Of Callers Disconnect Before We Answer

Our Pricing Automatically Adjusts To The Lowest Rate For You

No additional fees for nights, weekends or holidays.

$30
Per Month

Rates From $1.40 – $1.75 Per Minute
(Based On Your Usage)

Pay As You Go
(No Minimum Usage or Commitment to Minute Plans)

True One Second Billing
(No Rounding Up To The Nearest Minute)

Some Account Benefits Include

  • We Never Outsource Overseas. US Customer Service Professionals.
  • Per Minute Rate Auto Adjusts Every Month To Our Best Rate.
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Secure Web Portal – Easily Manage Your Account From Anywhere!
  • Free Integration With Most Business Software – Click To Learn About Express API Integrations.

Real People Providing Exceptional Service

Live Call Answering

Message Taking

Appointment Scheduling

Live Call Patching

Software Integrations

Access and Manage Your AnswerFirst Account from Your Mobile Devices

Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.

100,000,000+

CALLS HANDLED

25+ YEARS

IN BUSINESS

THOUSANDS

OF HAPPY CUSTOMERS

Get Our Pricing & Info Packet Sent To Your Inbox Now

Learn more about our unique pricing model and the AnswerFirst difference!

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We Have Solutions For Every Business Size & Type

If you need a custom plan or a walkthrough of our pricing, let’s talk!

Trust Our Hundreds Of 5 Star Reviews From People Just Like You

“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
Thank you.”

Crystal C.

“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”

Albert B.

“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”

Andrew N.

“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”

Chris N.

“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”

Paul C.

“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”

Dan L.

“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”

John C.

“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”

David L.

“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”

Gary S.

Business & Medical Professionals Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Trusted by Thousands Of Healthcare Providers

Our Medical Answering Services Are Perfect For Every Size Healthcare Business

Benefits Of Using Our Medical Answering Services

  • True 24/7 Live Answering
    Your calls are answered by live Customer Service Professionals 24/7/365. Once a call is answered, our CSPs will not place that call on hold to answer other calls.
  • Custom Account Scripting
    Your patients are greeted in the manner you specify and each type of healthcare call is handled according to your specifications.

  • Multiple Delivery Methods
    Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging, secure app or voicemail. Multiple delivery methods and combinations of methods can be utilized.

  • Pay As You Go Pricing Option
    With our Pay As You Go plan, you only pay when we answer your patients’ calls. We don’t bill for unused minutes and discounts are automatically applied when your call volume increases.

  • Secure Messaging App
    Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.

AnswerFirst Google Reviews

“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”

Steven Kollander

“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are not a large business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”

Tracy Lobertini

“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”

Matt Lentz

“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”

Teri Bennett

Need Help With A Unique Problem Or Issue?

You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.

Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!

Dr. Petit, Dr. Tom Petit, PhD, LMHC
Healthcare Answering Service Case Study Download

Our contact center software integrates seamlessly with the software you’re already using!

Ready to learn what AnswerFirst can do for your business?