24/7 Healthcare Answering Service

HIPAA Compliant answering services for doctors, dentists, medical centers, doctors’ offices, dental centers, hospital groups and many other healthcare providers.

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From Solo Practitioners To Hospital Groups – Our Medical Answering Services Are Perfect For Every Size Healthcare Business

Benefits Of Using Our Medical Answering Services

  • True 24/7 Live Answering
    Your calls are answered by live Customer Service Professionals 24/7/365. Once a call is answered, our CSPs will not place that call on hold to answer other calls.
  • Custom Account Scripting
    Your patients are greeted in the manner you specify and each type of healthcare call is handled according to your specifications.

  • Multiple Delivery Methods
    Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging, secure app or voicemail. Multiple delivery methods and combinations of methods can be utilized.

  • Pay As You Go Pricing Option
    With our Pay As You Go plan, you only pay when we answer your patients’ calls. We don’t bill for unused minutes and discounts are automatically applied when your call volume increases.

  • Secure Messaging App
    Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.

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Trusted by Thousands Of Doctors, Dentists & Other Healthcare Providers

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

The AnswerFirst Difference

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis.  No contract or long-term commitments required. Cancel at any time.
  • 24/7/365 Omni-channel Support

    Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.

  • Simple & Affordable Pricing

    Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).
  • Dedication to Customer Service

    When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!

Solution Focused 24/7 Live Answering

Almost every healthcare provider faces challenges when dealing with their infrastructures and inbound communications.  Some small practices aren’t able to hire enough staff to answer every inbound call. Other larger healthcare providers, like hospitals, have their own call centers but often face staffing issues and need to send overflow calls to a reliable third-party.

At AnswerFirst, we focus on the specific issue(s) that your medical practice is facing and customize your account to provide a “solution-first” approach to handling your customer service and business communications for you.

Common Ways We Can Help

  • Provide your patients with 24/7/365 support by answering phone calls, emails and web chats
  • Free your staff from patient scheduling, appointment confirmations, responding to emails, etc.
  • Assist in accepting or admitting new patients by ensuring their calls are answered promptly
  • Escalate emergency patient & staff calls, web chats & emails based on your operating procedures
  • Integrate with your scheduling, patient and practice management software(s)
  • Provide HIPAA Complaint Services through our messaging app, policies and operating procedures
  • Help to build your practice and monitor patient satisfaction through Social Media Monitoring

We Cannot Replace You And Your Staff’s Medical Expertise, Training & Experience

We are Customer Service Professionals, not Medical Professionals so if your callers need medical advice or if it’s necessary for your answering service or call center provider to have medical knowledge then we are not a good fit.

 
 

Want to learn more about how to shop answering services for your healthcare business?

Download the white paper now.

Healthcare Answering Service Shopping White Paper
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Need Help With A Unique Problem Or Issue?

You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.

Tell Us About It!

Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!

Dr. Petit, Dr. Tom Petit, PhD, LMHC
Healthcare Answering Service Case Study Download

Our contact center software integrates seamlessly with the software you’re already using!

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Access and Manage Your AnswerFirst Account from Your Mobile Devices

Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.

Learn About miSecure Messages Now
Healthcare Answering Service Case Study Download

Why Our Healthcare Answering Services Are Superior

It’s fine to task your staff with the responsibility of answering the phones. However, most healthcare businesses can’t afford to keep enough personnel on the phones to ensure that no patients are forced to leave a voicemail. And, providing in-house after-hours phone support is completely cost prohibitive to the majority of businesses, not just those in the healthcare industry.

AnswerFirst can address these concerns, by providing back-up and call overflow support when the main line at your practice is busy, and by providing 24-7 phone coverage of your office telephone lines after-hours and on weekends.

  • We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
  • We always have management onsite so that any account issues are handled in an expedited manner.
  • Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
  • Through custom intake scripting, our CSPs can gather relevant information from patients and other callers to determine the priority level of each call.
    • For emergency calls, we can notify the on-call Doctor, Nurse Practitioner or Team Member in real-time.
    • Non-emergencies can be held and accessed through our HIPAA compliant web portal to be handled during the regular office hours.
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Female Doctor Holding Phone
Answering Service Comparison Guide On AnswerFirst's Website

Comparing Different Medical Answering Services?

Check Out Our Comparison Guide

Choosing the answering service or call center that’s right for your healthcare business is a major decision. We’ve prepared a simple checklist you can use to compare services.  Use this free guide to learn what questions you need to ask while shopping.

Get The Comparison Checklist

Your Patients Are Your First Priority

Responding to your patients’ calls in a prompt, professional and accurate manner is crucial to running your medical practice efficiently.

With more than 20 years of experience providing medical answering services to physicians, dentists, licensed therapists and other businesses in the healthcare industry, AnswerFirst is the best call center partner for your medical practice, hospital or solo practice.

Additionally, our mobile app, miSecure Messaging, is a HIPAA compliant messaging solution that allows medical professionals to access and manage their AnswerFirst accounts while securely communicating with other members of their teams.

Some of the medical answering services we provide include:

  • Surgeon Paging
  • Trauma Alert ETA
  • After-hours ER paging
  • ER & Non-ER Patient Calls
  • Stat Calls
  • Code-blue Emergencies
  • Doctor-to-doctor
  • Lab results
*Customized protocols for ER and routine call triage and dispatch.

Frequently Asked Questions

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We Have More Than 100 Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary S. Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward &. Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

    GISSELLE R. Avatar
    GISSELLE R.
  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine L. Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport B. Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve B. Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar
    Victor B.

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