Our Medical Answering Services Are Perfect For Every Size Healthcare Business
Benefits Of Using Our Medical Answering Services
- True 24/7 Live Answering
Your calls are answered by live Customer Service Professionals 24/7/365. Once a call is answered, our CSPs will not place that call on hold to answer other calls. Custom Account Scripting
Your patients are greeted in the manner you specify and each type of healthcare call is handled according to your specifications.Multiple Delivery Methods
Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging, secure app or voicemail. Multiple delivery methods and combinations of methods can be utilized.Pay As You Go Pricing Option
With our Pay As You Go plan, you only pay when we answer your patients’ calls. We don’t bill for unused minutes and discounts are automatically applied when your call volume increases.Secure Messaging App
Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Trusted by Thousands Of Healthcare Providers
Why Our Healthcare Answering Services Are Superior
It’s fine to task your staff with the responsibility of answering the phones. However, most healthcare businesses can’t afford to keep enough personnel on the phones to ensure that no patients are forced to leave a voicemail. And, providing in-house after-hours phone support is completely cost prohibitive to the majority of businesses, not just those in the healthcare industry.
AnswerFirst can address these concerns, by providing back-up and call overflow support when the main line at your practice is busy, and by providing 24-7 phone coverage of your office telephone lines after-hours and on weekends.
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- Through custom intake scripting, our CSPs can gather relevant information from patients and other callers to determine the priority level of each call.
- For emergency calls, we can notify the on-call Doctor, Nurse Practitioner or Team Member in real-time.
- Non-emergencies can be held and accessed through our HIPAA compliant web portal to be handled during the regular office hours.
Experience The AnswerFirst Difference
Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.24/7/365 Omni-channel Support
Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).Dedication to Customer Service
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!
Solution Focused 24/7 Live Answering For Healthcare
Almost every healthcare provider faces challenges when dealing with their infrastructures and inbound communications. Some small practices aren’t able to hire enough staff to answer every inbound call. Other larger healthcare providers, like hospitals, have their own call centers but often face staffing issues and need to send overflow calls to a reliable third-party.
At AnswerFirst, we focus on the specific issue(s) that your medical practice is facing and customize your account to provide a “solution-first” approach to handling your customer service and business communications for you.
Common Ways We Can Help
- Provide your patients with 24/7/365 support by answering phone calls, emails and web chats
- Free your staff from patient scheduling, appointment confirmations, responding to emails, etc.
- Assist in accepting or admitting new patients by ensuring their calls are answered promptly
- Escalate emergency patient & staff calls, web chats & emails based on your operating procedures
- Integrate with your scheduling, patient and practice management software(s)
- Provide HIPAA Complaint Services through our messaging app, policies and operating procedures
- Help to build your practice and monitor patient satisfaction through Social Media Monitoring
We Cannot Replace You And Your Staff’s Medical Expertise, Training & Experience
We are Customer Service Professionals, not Medical Professionals so if your callers need medical advice or if it’s necessary for your answering service or call center provider to have medical knowledge then we are not a good fit.
Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!
Your Patients Are Your First Priority
Responding to your patients’ calls in a prompt, professional and accurate manner is crucial to running your medical practice efficiently.
With more than 20 years of experience providing medical answering services to physicians, dentists, licensed therapists and other businesses in the healthcare industry, AnswerFirst is the best call center partner for your medical practice, hospital or solo practice.
Additionally, our mobile app, miSecure Messaging, is a HIPAA compliant messaging solution that allows medical professionals to access and manage their AnswerFirst accounts while securely communicating with other members of their teams.
Some of the medical answering services we provide include:
- Surgeon Paging
- Trauma Alert ETA
- After-hours ER paging
- ER & Non-ER Patient Calls
- Stat Calls
- Code-blue Emergencies
- Doctor-to-doctor
- Lab results
Frequently Asked Questions
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Comparing Different Medical Answering Services?
Check Out Our Comparison Guide
Choosing the answering service or call center that’s right for your healthcare business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.