Medical & Physicians HIPAA Compliant Answering Services2018-09-18T15:03:50+00:00

24/7 Healthcare Answering Service

HIPAA Compliant answering services for doctors, dentists, medical centers, doctors’ offices, dental centers and many other businesses in the medical field.

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Your Patients Are Your First Priority

Responding to your patients’ calls in a prompt, professional and accurate manner is crucial to running your practice efficiently.

With more than 20 years of experience providing medical answering services to businesses in the healthcare industry, AnswerFirst is the best call center partner for your medical practice, hospital or solo practice.

Additionally, our mobile app, miSecure Messaging, is a HIPAA compliant messaging solution that allows you to access and manage your AnswerFirst account while securely communicating with other members of your team.

Some of the medical answering services we provide include:

  • Surgeon Paging
  • Trauma Alert ETA
  • After-hours ER paging
  • ER & Non-ER Patient Calls
  • Stat Calls
  • Code-blue Emergencies
  • Doctor-to-doctor
  • Lab results
*Customized protocols for ER and routine call triage and dispatch.

The AnswerFirst Difference

  • True 24/7/365 Service

  • 100% U.S. Based (No Overseas Call Centers or Operators)

  • Pay As You Go with No Contracts

  • Simple & Affordable Pricing

  • Dedication to Customer Service

  • Integration With Your Business Software

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Trusted by Thousands Of Businesses

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Benefits Of Using Our Medical Answering Services

  • True 24/7 Live Answering

    Your calls are answered by live Customer Service Professionals 24/7/365. Once a call is answered, our CSPs will not place that call on hold to answer other calls.

  • Custom Account Scripting

    Your patients are greeted  in the manner you specify and each type of call is handled according to your specifications.

  • Multiple Delivery Methods

    Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice-mail. Multiple delivery methods and combinations of methods can be utilized.

  • Pay As You Go Pricing Option

    With our Pay As You Go plan, you only pay when we answer your patients’ calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.

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We Have More Than 100 Five Star Google Reviews

  • Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar Victor B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar David H.

    We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.

    tracy l. Avatar tracy l.
  • So far so good!! Great service and very responsive

    Steve B. Avatar Steve B.

    Spoke to a Will this morning in ref: to a problem that we were having. He took care of the problem politely and efficiently and his knowledge of this company's website for customers to navigate was awesome, so thank yo

    Diane M. Avatar Diane M.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar Jesse P.

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Why Our Medical Answering Services Are Superior

It’s fine to task your staff with the responsibility of answering the phones. However, most healthcare businesses can’t afford to keep enough personnel on the phones to ensure that no patients are forced to leave a voicemail. And, providing in-house after-hours phone support is completely cost prohibitive to the majority of businesses, not just those in the healthcare industry.

AnswerFirst can address these concerns, by providing back-up and call overflow support when the main line at your practice is busy, and by providing 24-7 phone coverage of your office telephone lines after-hours and on weekends.

  • We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
  • We always have management onsite so that any account issues are handled in an expedited manner.
  • Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
  • Through custom intake scripting, our CSPs can gather relevant information from callers to determine the priority level of each call.
    • For emergency calls, we can notify the on-call Doctor, Nurse Practitioner or Team Member in real-time.
    • Non-emergencies can be held and accessed through our HIPAA compliant web portal to be handled during the regular office hours.
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Female Doctor Holding Phone

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