24/7 Medical Answering Services

For Doctors, Dentists, Hospitals, Healthcare Providers & Other Medical Professionals

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Live Medical Answering Service

Be Available Whenever Your Patients Need You

We understand the critical nature of timely and efficient communication in healthcare. Our 24/7 medical answering services ensure that your patients’ calls are answered promptly, with the professionalism and empathy they deserve.

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24/7 Availability

Providing reliable, around-the-clock communication pathways between patients and healthcare providers for critical medical emergencies.

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HIPAA Compliance

Ensuring patient information is handled with the highest confidentiality and compliance, adhering to stringent medical/healthcare standards.

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Secure Messaging

Utilize our mobile app or integrate with similar encrypted platforms for secure, HIPAA-compliant messaging and monitoring.

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Triage & Emergency Dispatching

Focusing on triage services with emergency dispatching, leveraging HIPAA-certified messaging and self-managed on-call schedules via CWA.

Your Challenges, Our Solutions

Discover Our Solutions to Your Biggest Challenges

  • Patients need 24/7 access to customer support
  • High call volumes during peak hours leading to long hold times
  • Handling sensitive patient information securely
  • Managing after-hours emergencies and urgent calls
  • Maintaining consistent communication with patients
In the medical field, patients expect access to support around the clock, reflecting the urgent nature of healthcare needs.

Our 24/7 Medical Answering Services ensure that your patients can reach out at any time, day or night. Our trained Customer Service Professionals handle each customer inquiry with empathy and professionalism, reflecting the care your practice values.
During peak hours, long hold times can frustrate patients and hinder their access to necessary care.

Our Inbound Call Center is equipped to manage high call volumes efficiently. With advanced call routing technology and our trained Customer Service Professionals, we minimize hold times and ensure your patients receive prompt attention.
Protecting patient information is crucial in maintaining trust and complying with regulations.

We comply with HIPAA regulations, providing peace of mind that your patients sensitive information is confidential and protected. Our Customer Service Professionals are trained in privacy protocols, ensuring every interaction adheres to stringent security standards.
In healthcare, timely response to after-hours emergencies is critical for patient safety.

Our 24/7 Dispatching Services ensure that urgent calls are promptly addressed, even after regular office hours. We prioritize emergency calls and dispatch them to the appropriate on-call medical professional, ensuring timely response to critical situations.
Consistent communication is key to building trust and ensuring patient satisfaction.

Our Virtual Receptionist service ensures consistent communication with your patients. We provide message taking and live transfers, ensuring that your clients are always informed and satisfied.

In the medical field, patients expect access to support around the clock, reflecting the urgent nature of healthcare needs.

Our 24/7 Medical Answering Services ensure that your patients can reach out at any time, day or night. Our trained Customer Service Professionals handle each customer inquiry with empathy and professionalism, reflecting the care your practice values.

During peak hours, long hold times can frustrate patients and hinder their access to necessary care.

Our Inbound Call Center is equipped to manage high call volumes efficiently. With advanced call routing technology and our trained Customer Service Professionals, we minimize hold times and ensure your patients receive prompt attention.

Protecting patient information is crucial in maintaining trust and complying with regulations.

We comply with HIPAA regulations, providing peace of mind that your patients sensitive information is confidential and protected. Our Customer Service Professionals are trained in privacy protocols, ensuring every interaction adheres to stringent security standards.

In healthcare, timely response to after-hours emergencies is critical for patient safety.

Our 24/7 Dispatching Services ensure that urgent calls are promptly addressed, even after regular office hours. We prioritize emergency calls and dispatch them to the appropriate on-call medical professional, ensuring timely response to critical situations.

Consistent communication is key to building trust and ensuring patient satisfaction.

Our Virtual Receptionist service ensures consistent communication with your patients. We provide message taking and live transfers, ensuring that your clients are always informed and satisfied.

Ready to Discuss How We Can Help Your Business?

Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst.

Frequently Asked Questions

Get Answers to Common Questions About Our Medical Answering Services

Yes! At AnswerFirst, we prioritize the privacy and security of your information, ensuring that both you and your patients’ data are safe and secure. We are fully HIPAA and HITECH compliant, adhering to the highest standards of data protection and confidentiality.

With over 20 years of experience providing answering services to the medical/ healthcare industry, AnswerFirst is well-versed in the unique needs of this sector.

Visit our Reviews & Testimonials page to hear directly from our medical clients about their experiences with us. Additionally, our Case Studies page showcases how we’ve successfully assisted businesses in the medical field.

Absolutely. We recognize that each medical practice has its own unique needs and challenges. Our services can be fully customized to meet the specific demands of your practice, both during and after hours, ensuring seamless communication and outstanding customer support.

Yes, our Customer Service Professionals are trained to use your specific criteria to triage and escalate issues or cases to the appropriate personnel or departments within medical and healthcare businesses. This ensures that inquiries and problems are addressed promptly and directed to the right resources for resolution. Additionally, we only escalate to on-call personnel if the caller’s needs meet the established escalation criteria, both during and after hours.

Yes, we can integrate our services with your existing business software. We offer both express and full integration options via API, although some limitations exist due to HIPAA security safeguards.

For more details on our integration capabilities, please visit our Integrations page.

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Proven Results, Happy Clients

Learn Why Medical Professionals Love AnswerFirst

AnswerFirst made the start-up process easy and continues to provide excellent service for my small medical practice at a competitive price. The messaging process and mobile app are convenient, and my patients have praised the kind and professional operators.

Meredith Godwin

Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!

Dr. Tom Petit, PhD, LMHC

Service is prompt and they are on top of it. I really appreciate this company’s competence. I’ve used other answering services but none were as easy to set up and competent as them. 

Establishing Recovery

Appreciated the knowledge of whomever we spoke with when we attempted to make changes for the holiday – truly felt as if they were part of our team!

Pellegrino Plastic Surgery

24/7 Live Answering Services for Therapists. An AnswerFirst Case Study.
Shopping for an Answering Service for a Healthcare Business by AnswerFirst
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Hear the Difference

Real People,
Real Interactions,
Real Results

Our Customer Service Professionals (CSPs) are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction.

Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Hear the Difference

Real People, Real Interactions, Real Results

Our Customer Service Professionals (CSPs) are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction. Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Human-Powered, Tech Enhanced

Where People & Technology Converge

Amtelco Secure Messages

Maintaining patient, client and consumer privacy is more important than ever before. Amtelco Secure Messages is an encrypted messaging platform that allows you to protect your clients, your data and your organization with encrypted messaging while ensuring faster messaging response times.

We do not send data to your device. The application securely logs into the message server and never actually stores the message on the phone. The application is password protected and you can only view the data through a secured connection meaning that your communications and data are encrypted and safe.

Just like text messaging, but you can only communicate with contacts in your group/circle.

There are no overage fees or character limits.

Cannot copy, paste or forward any of the messages outside of your circle within your licensed devices. If you lose your device, we deactivate the lost device. New devices can be registered using the same information you used to set up your original device.

You can add other devices at any time; setup is done by administrators at AnswerFirst.

Recipients control how they want to be alerted when a new message is received. Recipients can customize:

    • Audio/Visual Settings: Indicates how you want to be alerted for new messages.
    • Persistent Alerts: Determine how often they are alerted about a new message not yet viewed.
AnswerFirst's mobile app Amtelco Secure Messages
AnswerFirst's mobile app, Amtelco Secure Messages
AnswerFirst Client Web Access

Client Web Access (CWA) Portal

The CWA Portal allows for secure and convenient management of your answering service needs and preferences. Whether you need to adjust on-call schedules, monitor service performance, or integrate with your business systems, our portal ensures you have the tools and information you need at your fingertips.

View, respond to, and organize messages taken by AnswerFirst. Easily prioritize and track important communications to ensure timely responses and maintain seamless customer interactions.

Take charge of your account by updating critical information such as contact details, on-call schedules, and service preferences. Tailor the settings to align with your operational needs and ensure uninterrupted service.

Gain insights into your service usage with detailed call logs, comprehensive reports, and performance metrics. Use this data to assess service effectiveness and make informed decisions to enhance customer satisfaction.

Configure and maintain API integrations with your existing business software directly through the portal. This ensures smooth data transfer and synchronization across platforms, streamlining your workflow and improving efficiency.

Review and manage your billing statements, invoices, and payment history all in one place. Stay informed about your account balance and ensure timely payments without the hassle

Access a wealth of resources, including FAQs and support documentation, to quickly find answers to your questions. If you need further assistance, our support team is just a click away, ready to help you resolve any issues.

Connect With Your Business Software

Our answering service and call center software integrates seamlessly with your existing business software. With both API options and our AnswerFirst Zap, we keep your business connected, ensuring seamless data flow.

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Get Pricing Sent Straight to Your Inbox

Get A Quote for Your Business

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