24/7 Live Answering Your calls are always answered by a live operator.
Fully Customizable Greeting Your clients are greeted according to your specifications.
Flexible Delivery Options Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, PDA, fax, paging or voice mail.
Pay As You Go Pricing You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
Never Miss Collect Calls We accept collect calls from potential clients on your behalf and connect them to the attorney on-call. If we cannot connect them with the on-call attorney we gather facility and booking information where applicable.
Our Customer Service Professionals are all U.S. based.
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Experience The AnswerFirst Difference
Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.
24/7/365 Omni-channel Support
Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).
Dedication to Customer Service
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!
We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365
We always have management onsite so that any account issues are handled in an expedited manner.
Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
We handle your calls and messages according to your specifications.
We Cannot Replace You And Your Staff’s Legal Expertise, Training & Experience
We are Customer Service Professionals, not Legal Professionals so if your callers need medical advice or if it’s necessary for your answering service or call center provider to have legal knowledge then we are not a good fit.
Want to learn why securing an answering service is a good idea for any business?
You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.
As a true solo lawyer, AnswerFirst has been invaluable to me this year. In large part due to my ability to capture calls and get back to folks quickly, we have doubled our revenue every month this year.
Bill Y., Yanger Law Group, P.A.
Our contact center software integrates seamlessly with the software you’re already using!