24/7 Live Legal Answering Service
Unanswered phone calls are lost opportunities. We provide virtual receptionist and answering services to hundreds of law offices.
Give Your Law Office A Professional Presence 24/7
Benefits Of Using Our Lawyers Answering Services
- 24/7 Live Answering
Your calls are always answered by a live operator. - Fully Customizable Greeting
Your clients are greeted according to your specifications. - Flexible Delivery Options
Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, PDA, fax, paging or voice mail. - Pay As You Go Pricing
You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases. - Never Miss Collect Calls
We accept collect calls from potential clients on your behalf and connect them to the attorney on-call. If we cannot connect them with the on-call attorney we gather facility and booking information where applicable.
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Experience The AnswerFirst Difference
Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).
24/7/365 Omni-channel Support
Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.Dedication to Customer Service
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!
Reliable & Flexible Customer Service
Attorney Answering Services We Provide
- Virtual Receptionist
- Messaging for ER and non ER existing client calls
- Call patching for new clients
- Customized intake forms specific to case types
Why Our Lawyers Answering Services Are Superior:
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
We Cannot Replace You And Your Staff’s Legal Expertise, Training & Experience
We are Customer Service Professionals, not Legal Professionals so if your callers need medical advice or if it’s necessary for your answering service or call center provider to have legal knowledge then we are not a good fit.
As a true solo lawyer, AnswerFirst has been invaluable to me this year. In large part due to my ability to capture calls and get back to folks quickly, we have doubled our revenue every month this year.
