Legal & Lawyers Answering Service
Unanswered phone calls are lost opportunities.
We provide virtual receptionist and answering services to hundreds of law offices.
AnswerFirst Gives Your Law Office A Professional Presence 24/7
Benefits Of Using Our Lawyers Answering Services
- 24/7 Live Answering
Your calls are always answered by a live operator.
- Fully Customizable Greeting
Your clients are greeted according to your specifications.
- Flexible Delivery Options
Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, PDA, fax, paging or voice mail.
- Pay As You Go Pricing
You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
- Never Miss Collect Calls
We accept collect calls from potential clients on your behalf and connect them to the attorney on-call. If we cannot connect them with the on-call attorney we gather facility and booking information where applicable.
Want to learn more?
Download our Pricing and Info Packet now.
Reliable & Flexible Customer Service
Attorney Answering Services We Provide
- Virtual Receptionist
- Messaging for ER and non ER existing client calls
- Call patching for new clients
- Customized intake forms specific to case types
Why Our Lawyers Answering Services Are Superior:
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
The AnswerFist Difference
With 20+ years of industry experience and thousands of clients around the globe, we know customer service. From our careful selection of new staff to our ability to integrate with your business software, we are truly different from any other answering service. Here are just a few of the many ways that we differentiate ourselves from other customer service solution providers:
- True 24/7/365 Service
- 100% U.S. Based (No Overseas Call Centers)
- Pay As You Go with No Contracts
- Simple & Affordable Pricing
- Dedication to Customer Service
- Integration With Your Business Software
Useful Resources For Shopping Answering Services
Want to learn why securing an answering service is a good idea for any business?
Download the white paper now.
Learn More From Our Blog
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.
That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.
Comparing Different Answering Services?
Choosing the answering service that’s right for your legal practice or law firm is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn about what questions you need to ask while shopping.
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.