24/7 Live Answering For Service Businesses

Routing calls to our 24/7/365 call center is the perfect way to stay on top of your customers’ needs, so they need not look elsewhere.

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In your competitive industry, you simply can’t afford to miss phone calls.

Your customers need to be able to reach you at all hours of the day and night. At AnswerFirst, we provide answering services to businesses in the Plumbing and Electrical industries. Routing calls to our 24/7/365 call center is the perfect way to stay on top of your customers’ needs, so they need not look elsewhere. Our Customer Service Professionals (CSPs) evaluate each call and dispatch your messages according to your specifications.

Here are a few of the services that we provide to businesses in the plumbing, electrical and home services industries:

  • After-hours answering services
  • Paging services for on-call techs after-hours
  • Paging & patching services for sales calls & quote requests
  • Back-up protocols available to insure your technicians are receiving AND responding to their pages

Benefits of Using Our Plumbing and Electrical Answering Services:

  • Your calls are always answered by a live operator.
  • Your clients are greeted according to your specifications.
  • Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice mail.
  • You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
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Plumbing, Electrical Answering Services

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Trusted by Thousands Of Service Businesses

Benefits of Using AnswerFirst

  • Keep Your Phone Lines Open

    Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis.  No contract or long-term commitments required. Cancel at any time.

  • Customize Your Account

    Want certain personnel to be notified when calls are sent from elevators we are monitoring?  You decide how messages are delivered and who receives them.

  • True 24/7/365 Service

    Our U.S. based agents are available 24/7 including weekends and holidays.  No additional charges for after-hours, weekend and holiday service.  Our Customer Service Professionals are always available when you need them.

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Want to learn more?

Download our Pricing & Info Packet.

The AnswerFirst Difference

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis.  No contract or long-term commitments required. Cancel at any time.
  • 24/7/365 Omni-channel Support

    Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.

  • Simple & Affordable Pricing

    Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).
  • Dedication to Customer Service

    When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!

Our contact center software integrates seamlessly with the software you’re already using!

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55,000,000+

CALLS HANDLED

THOUSANDS

OF HAPPY CUSTOMERS

20+

YEARS IN BUSINESS

Ready to learn what AnswerFirst can do for your business?

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