24/7 Live Answering For Service Businesses
Routing calls to our 24/7/365 call center is the perfect way to stay on top of your customers’ needs, so they need not look elsewhere.
In your competitive industry, you simply can’t afford to miss phone calls.
Your customers need to be able to reach you at all hours of the day and night. At AnswerFirst, we provide answering services to businesses in the Plumbing and Electrical industries. Routing calls to our 24/7/365 call center is the perfect way to stay on top of your customers’ needs, so they need not look elsewhere. Our Customer Service Professionals (CSPs) evaluate each call and dispatch your messages according to your specifications.
Here are a few of the services that we provide to businesses in the plumbing, electrical and home services industries:
- After-hours answering services
- Paging services for on-call techs after-hours
- Paging & patching services for sales calls & quote requests
- Back-up protocols available to insure your technicians are receiving AND responding to their pages
Benefits of Using Our Plumbing and Electrical Answering Services:
- Your calls are always answered by a live operator.
- Your clients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice mail.
- You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
You’ll Love Our Features And Pricing
Trusted by Thousands Of Service Businesses
Benefits of Using AnswerFirst
Keep Your Phone Lines Open
Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!
Pay As You Go with No Contracts
You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.
Customize Your Account
Want certain personnel to be notified when calls are sent from elevators we are monitoring? You decide how messages are delivered and who receives them.
True 24/7/365 Service
Our U.S. based agents are available 24/7 including weekends and holidays. No additional charges for after-hours, weekend and holiday service. Our Customer Service Professionals are always available when you need them.
Want to learn more?
Download our Pricing & Info Packet.
The AnswerFirst Difference
Pay As You Go with No ContractsYou pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.
24/7/365 Omni-channel Support
Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.
Simple & Affordable PricingOur simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).
Dedication to Customer Service
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!