24/7 Real Estate Answering Service
Did you know that 46% of callers do not leave voicemails?
Can you afford to miss nearly half of your phone calls?
We Understand The Types Of Calls That Are Expected By Real Estate Businesses
Our Real Estate & Property Management Answering Services Are Useful When:
Your Office Is Unattended
Stop missing important calls when you’re out showing a property or in a meeting with a potential buyer, seller or tenant.
Your Main Phone Line Is Engaged
If you or your office staff are handling a call on your main line, send your overflow calls to us.
You Want To Work Undisturbed
Forward your phone lines to us at any time of day or night or during any holiday or weekend – we will answer every call and handle each of them to your specifications.
You Are Understaffed
If an employee calls in sick or needs to take PTO, your phones can still be answered by a live human who represents your company in a professional manner.
You Need After Hours Calls Answered Professionally
Sometimes having on-call employees answer your business line isn’t the best way to ensure calls are answered professionally – we can help.
Want to learn more?
Download our Pricing and Info Packet now.
Trusted by Thousands Of Real Estate Agents, Brokers, Property Managers & Other Real Estate Businesses
We Are Solution Focused
From calls that can generate revenue to after-hours emergency maintenance calls, we’ve handled all call types.
Our knowledge makes for great partnerships with real estate agents, brokers, apartment complexes, condo associations and property managers. At AnswerFirst, we focus on the specific issue(s) that your real estate business is facing and customize your account to provide a “solution-first” approach to handling your customer service and business communications for you.
Common Ways We Can Help
- Provide your clients with 24/7/365 support by promptly answering phone calls, emails and web chats at any time
- Free your staff from scheduling, appointment confirmations, responding to emails, etc.
- Assist in accepting or admitting new clients by ensuring their calls are answered promptly
- Escalate emergency maintenance calls, web chats & emails based on your standard operating procedures
- Integrate with your scheduling, CRM and business management software(s)
- Help to build your business and monitor client satisfaction through Social Media Monitoring
We Cannot Replace You And Your Staff’s Expertise, Training & Experience
We are Customer Service Professionals, not Real Estate Professionals so if your callers need professional advice or if it’s necessary for your answering service or call center provider to have industry-specific knowledge then we are not a good fit.
Need Help With A Unique Problem Or Issue?
You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.
Our contact center software integrates seamlessly with the software you’re already using!
Why Our Answering Services Are Superior
Our Customer Service Professionals Become an Extension of Your Office
We work hard to create an inviting environment for your clients. Call protocols are designed by you just as if you hired an in-house receptionist but at a fraction of the cost of hiring a full-time employee. The flexibility we provide means no more wasted time on nuisance calls but never missing that new opportunity.
Benefits of Using Our Real Estate & Property Management Answering Services
- Your calls are always answered by a live operator unless otherwise instructed.
- Your clients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice mail.
- You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive lower rates when your call volume increases.
Why Our Real Estate & Property Management Answering Services Are Superior
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.
Comparing Different Answering Services?
Check Out Our Comparison Guide
Choosing the answering service or call center that’s right for your real estate business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.
Your Clients Are Your First Priority
After Hours Dispatch Service for Property Management
Property Managers typically must have 24/7/365 emergency maintenance available to tenants. Let us be your front line property management answering service for maintenance calls, call screening and dispatch. You know what you consider an after-hours emergency. Simply provide us with your emergency list and we will only contact maintenance when a call matches your criteria, while all other calls can be dispatched to voice mail or asked to call back during business hours.
Virtual Receptionist Solutions for Real Estate Agents and Mortgage Companies
Real estate agents and mortgage companies can strongly benefit from our answering services. These professionals know that the ability to answer potential new client calls is just as important as being in the field because the difference between making a sale and losing a customer is as simple as being available. Let us ensure that no lead is ever lost and that all of your messages are making it to you as quickly as possible with our real estate answering service – especially while you are on the move.
Some of the real estate specific answering services we provide include:
- After Hours Live Answering
- 24/7 Dispatch Services
- Emergency Maintenance Call Handling
- Message Taking
- Call Patching
- Voice Mail
- Virtual Receptionist
Frequently Asked Questions
Learn More From Our Blog
- What To Look For in a Real Estate Telephone Answering Service
- Your Customers Appreciate Getting the Chance to Talk to a Real Person and Here’s Why
- 4 Signs You Need to Outsource Your Customer Service
- Why Being Available to Customers is Good For Business
- Scheduling Appointments While Using a Virtual Receptionist
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.