Answering Service For Real Estate Businesses

With AnswerFirst as your real estate call center, you can stop missing important calls and provide better customer service.

We Handle Thousands Of Calls For Real Estate Agents, Brokers & Property Managers

Our Real Estate Answering Services Are Useful When:

  • Your Property Management Or Real Estate Office Is Unattended
    Stop missing important calls when you’re out showing a property or in a meeting with a potential buyer, seller or tenant.

  • Your Main Phone Line Is Engaged
    Never miss another call when your office staff is on the phone. Send your overflow calls to us!

  • You Want To Work Undisturbed
    Real Estate Agents can forward their phone lines to us at any time of day or night or during any holiday or weekend – we will answer every call and handle each of them as specified.

  • Your Real Estate Business Is Understaffed
    If an employee calls in sick or needs to take PTO, your phones can still be answered by a live human who represents your real estate firm or property management company in a professional manner.

  • You Need After-Hours Real Estate Calls Answered Professionally
    Sometimes having on-call employees answer your business line isn’t the best way to ensure calls are answered professionally – we can help.

Download AnswerFirst Pricing & Info Packet

Want to learn more?

Download our Pricing and Info Packet now.

Trusted by Thousands Of Realtors,
Brokers, Property Managers & Other Real Estate Businesses

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Experience The AnswerFirst Difference

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis.  No contract or long-term commitments required. Cancel at any time.
  • Simple & Affordable Pricing

    Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding).

  • 24/7/365 Omni-channel Support

    Modern day customers choose to contact businesses via various methods. AnswerFirst’s omni-channel support handles customers’ calls, text, emails, web chats, social media inquiries and faxes seamlessly and efficiently.
  • Dedication to Customer Service

    When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. Don’t believe us? Check out our online reviews!

We Are 24/7 Real Estate Call Center

From calls that can generate revenue to after-hours emergency maintenance calls, we handle all call types. If you need your incoming calls answered promptly and professionally, we can help.

Our knowledge and experience equate to great partnerships with real estate agents, brokers, apartment complexes, condo associations and property managers. We’ve handled millions of calls for various types of businesses in the real estate industry.

At AnswerFirst, we focus on the specific issue(s) that your real estate business is facing and customize your account to provide a “solution-first” approach to handling your customer service and business communications for you.

Ways We Can Help

  • Provide your clients and tenants with 24/7/365 support by promptly answering phone calls, emails and web chats at any time
  • Free your staff from scheduling, appointment confirmations, responding to emails, etc.
  • Assist in accepting or admitting new clients or tenants by ensuring their calls are answered promptly
  • Escalate emergency maintenance calls, web chats & emails based on your standard operating procedures
  • Integrate with your scheduling, CRM and business management software(s)
  • Help to build your business and monitor client satisfaction through Social Media Monitoring

We Cannot Replace You And Your Staff’s Expertise, Training & Experience

We are Customer Service Professionals, not Real Estate Professionals so if your callers need professional advice or if it’s necessary for your answering service or call center provider to have industry-specific knowledge then we are not a good fit.

How can a real estate agent stand out in a growing market?

Download the white paper now.

Customer Service & The Real Estate Agent White Paper Cover

Need Help With A Unique Problem Or Issue?

You know your business and its challenges better than anyone. If you’re struggling with a unique customer service or business communications issue then reach out to us. Our Business Development team loves helping businesses solve problems.

AnswerFirst’s Live Real Estate Answering Services have made it possible for me to take time out and enjoy my life and family.

Michael Braccia, Bay Street Commercial Realty
Realtor Answering Service Case Study Download

Our contact center software
integrates seamlessly with the software you’re already using!

Access and Manage Your AnswerFirst Account from Your Mobile Devices

Manage and access your AnswerFirst account while also utilizing HIPAA and HITECH compliant secure two-way messaging on your tablet or smartphone.

Why Our Real Estate Answering Services Are Superior

Our Customer Service Professionals Become an Extension of Your Office

We work hard to create an inviting environment for your clients.  Call protocols are designed by you just as if you hired an in-house receptionist but at a fraction of the cost of hiring a full-time employee.  The flexibility we provide means no more wasted time on nuisance calls but never missing that new opportunity.

Benefits of Using Our Real Estate & Property Management Answering Services

  • Your calls are always answered by a live operator unless otherwise instructed.
  • Your clients are greeted according to your specifications.
  • Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice mail.
  • You only pay when we answer your clients calls. We don’t bill for minutes that you don’t use and you automatically receive lower rates when your call volume increases.

Why Our Real Estate & Property Management Answering Services Are Superior

  • We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
  • We always have management onsite so that any account issues are handled in an expedited manner.
  • Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
  • We handle your calls and messages according to your specifications.
Isolated beautiful businesswoman on phone after work
Answering Service Comparison Guide On AnswerFirst's Website

Comparing Different Services?

Check Out Our Comparison Guide

Choosing the answering service or call center that’s right for your real estate business is a major decision. We’ve prepared a simple checklist you can use to compare services.  Use this free guide to learn what questions you need to ask while shopping.

24/7 Live Answering Services That Are Perfect For Your Real Estate Business

Some of the real estate specific answering services we provide include:

  • After Hours Live Answering
  • 24/7 Dispatch Services
  • Emergency Maintenance Call Handling
  • Message Taking
  • Call Patching
  • Voice Mail
  • Virtual Receptionist

After-Hours Dispatch Service for Property Management

Property Managers typically must have 24/7/365 emergency maintenance available to tenants.  Let us be your front-line property management answering service for maintenance calls, call screening, and dispatch. You know what you consider an after-hours emergency.  Simply provide us with your emergency list and we will only contact maintenance when a call matches your criteria, while all other calls can be dispatched to voice mail or asked to call back during business hours.

Virtual Receptionist Solutions for Real Estate Agents and Mortgage Companies

Real estate agents and mortgage companies can strongly benefit from our answering services.  These professionals know that the ability to answer potential new client calls is just as important as being in the field because the difference between making a sale and losing a customer is as simple as being available.  Let us ensure that no lead is ever lost and that all of your messages are making it to you as quickly as possible with our real estate answering service – especially while you are on the move.

As a real estate firm, getting many calls is a sign of good business.

The more people call, the more chances you have to close deals. But, a constant stream of calls can be overwhelming.

Engaging the services of a telephone answering service company can be beneficial.

First, your team can focus on the more critical parts of closing deals. An answering service can also guarantee that there’s always someone to pick up calls. Plus, they can ensure a pleasant experience for each caller.

Happy young male customer support executive working in office.

Why Hire a Telephone Answering Service?

Anyone in the real estate business knows how daunting it can be to pick up phone call after phone call. You need to answer inquiries, nurture buyers, accommodate sellers, and everything in between. It’s exhausting, but that’s just a regular part of being in the business.

The problem is, that’s not the only thing you’re expected to do. There are plenty of other tasks competing for your time. That includes paperwork, viewings, networking events, and overseeing repairs. Calls tend to interfere with all that, not to mention any personal time you thought you’d be able to take.

Sure, you can always opt to keep office hours for phone calls. You can turn your phone off when you’re ready to call it a day. But, that also means turning away plenty of potential business.

Why would you do that when it’s completely unnecessary?

Hiring a telephone answering service allows you to take only the calls that require your personal attention. Properly trained agents handle everything else. Additionally, your business will be able to accommodate calls 24/7 so that you and your team can sleep soundly at night. You can enjoy your personal time away from work. Plus, you can do all that knowing you’re not letting any potential clients slip away.

The benefits of working with an answering service company are obvious. The problem is that anyone can pick up incoming calls. But, not everyone can handle those calls properly.

So how do you find an answering service that will surely handle every call professionally and effectively?

Qualities of a Good Real Estate Answering Service Company

1. Quick Response Time

One of the things that can set a good answering service apart from a poor one is a quick response rate. After all, this is crucial to your real estate firm’s reputation. With a minimum wait time, you immediately show your company’s competence and professionalism.

One of the most important considerations in an answering service is response time. Make sure your call center has the capacity to handle the volume of calls you typically get. If not, they might end up keeping callers waiting or missing calls entirely.

Additionally, make sure the answering service you’re considering offers 24/7 services. In real estate, many calls come outside office hours. That’s when you’ll really appreciate having a professional service to handle your calls.

Of course, expertise and experience are what many clients look for in a real estate firm. But according to a recent study by RedFin, those aren’t the most important values. Based on their survey, almost 50% of real estate clients value responsiveness above all.

With an excellent answering service, you guarantee not only responsiveness but also competence. When expertise and experience become crucial, they’ll be able to direct the calls to the right people in your team.

2. Customized Service

There’s a minimum standard of service that all answering agencies can provide. They can all pick up incoming calls and respond to basic questions using a script. But, the best telephone answering services offer customized packages.

The processes between real estate firms vary. That means a one-size-fits-all approach won’t necessarily work. Of course, previous experience in the industry helps. But, what’s most important is how they can tailor their offerings to suit the specific needs of your business.

Can they undergo rigorous training about your company? Can they handle conditional forwarding? Can you freely access all your recorded calls and account data?

When looking to hire an answering service, don’t just think about what they’ll need to offer to take that task away from you and your team. Think of the specific details that could form the ideal service for your company. Chances are, you’ll find a call center that can give you just that.

3. Trained and Experienced

True, responsiveness is critical to a real estate firm’s reputation. But that doesn’t mean that competence shouldn’t be just as important. It’s one thing to answer a call quickly. It’s another to give the caller a pleasant experience.

You’re not looking for a call forwarding service. You’ll need to make sure that the people who answer your calls undergo specific training. Of course, they should be able to answer questions on real estate and property management in general. But, they should also be able to answer specific questions about your company and your offerings.

Apart from knowing how to answer questions, the company you engage should train for excellent customer service. At the end of the day, the treatment of a caller is more important than the answers given to them.

4. Transparent Billing

It goes without saying that how much they charge for the service is really important. Every real estate firm has a budget. You’ll want to make sure you don’t end up spending more than you can afford.

But, what’s more important is that you find an agency that’s upfront about their fees. Be wary of those who present a basic package rate and then add on as you go.

Before you sign on to a service, ask them specific questions about the cost. Does it include off hours, weekends, and holidays? Does it charge per minute or per second? Will you need to pay for services you can’t use?

Generally, you can easily make back the cost of hiring an answering service. They make you and your team more efficient, and the business they bring in will definitely make up for the cost. What’s troubling is when you’re made to pay more than you should. Even worse is when you’re billed more than what you were made to expect.

5. Security, Confidentiality, and Privacy

It’s easy to think that the most important part of the service is how they handle your calls. But security, confidentiality, and privacy are just as crucial. Make sure you take a look at the behind-the-scenes service of a contact center before you hire them.

For security, they’ll need to guarantee uninterrupted service. Also, find out how they will protect your data and how often they back up.

Confidentiality is definitely expected but make sure it’s specified in your contract. Are they allowed to talk to your competitors about your business? Can they discuss what you do with companies in other industries? Information about your calls, processes, and data should be restricted to you. The agency you hire should explicitly agree to keep your dealings confidential.

Lastly, the privacy of your business, as well as that of every caller, should be respected. In real estate, your clients entrust your business with plenty of sensitive information. A professional answering service will explicitly state that they will never share, sell, lease, or give away your data to anyone. Make sure you can trust your call center team as much as you would your regular staff.

There’s no doubt your real estate firm has much to gain by engaging the services of an answering service.

The question is not in whether you can benefit from one but whether you’re choosing the right one.

AnswerFirst has a proven track record in offering all of the above qualities you need in a telephone answering service. If you’re interested in learning more about how we can help your business flourish, get in touch with us today.

We connect people with answers.

Ready to learn what AnswerFirst can do for your business?