An in-house receptionist can be a nice convenience in today’s small office.
In between routing phone calls and taking messages they are able to complete menial tasks like filing and filling out paperwork. They can also serve as greeters for the mailman and other folks that pass through the office on a daily basis. In short, they can be somewhat useful.
Another convenient solution for handling inbound business communications is to utilize an answering service. To some business owners, this option might seem a little impersonal. An answering service isn’t in-house and, of course, they cannot help with filing or paperwork. However, the work they do is typically consistent and reliable and they do not require vacation time, sick leave, etc. They never show up late and their professional agents are available at all hours to answer phones, emails and social media inquiries promptly and professionally.
Many business owners like the idea of having a receptionist.
However, in these economic times, hiring a person that does not generate revenue and often does not have a full plate of work whilst receiving full-time compensation, may not always be the best use of resources. While the fruit of your customers’ experiences comes from the little things that separate your business from the competition, the cost of maintaining these differentiations is a factor in the success of your business. Having an affordable front-line of customer service professionals that do whatever you’ve outlined in order to exceed customers’ expectations at any time of day or night can differentiate your business and still fit into your budget.
So, where do you find the greater value? The receptionist or the answering service?
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