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Live Phone Answering Services2018-11-29T16:28:30+00:00

24/7 Live Answering Services

Did you know that 46% of callers to your business will not leave messages if their calls are answered by voice mail?

Can you afford to miss nearly half of your phone calls?

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THOUSANDS

OF HAPPY CUSTOMERS

55,000,000+

CALLS HANDLED

20+

YEARS IN BUSINESS

AnswerFirst Customer Service Professionals Give Your Business A Professional Presence

Did you know that 46% of callers to your business will not leave a message if the call is answered by a voice mail?

Can you afford to miss  nearly half of your phone calls? An answering service is more than just someone answering your calls. To your customer, we are your business. In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.

Our 24/7 Live Answering Services Are Useful When:

  • Your Office Is Unattended

  • You Need to Provide Immediate Customer Care

  • Your Main Phone Line Is Engaged

  • Your Wish to Work Undisturbed

  • You Are Understaffed

  • You Need After Hours Calls Answered Professionally

  • Your Have High Call Volume or Need to Cover Periods of High Call Volume

AnswerFirst customer service makes you look professional.

When you partner with AnswerFirst your clients are not just provided the excellent 24/7 live service, but YOU too are receiving that same level of service, which in turn, ultimately gets you immediate results.

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Trusted by Thousands Of Businesses

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An Answering Service that Provides Reliable & Flexible Customer Service.

Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.

Our team is based in Tampa (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.

Simple & Affordable Pricing

Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only charge you when a live Customer Service Professional actually answers your phone calls. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time; review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.

  • True 24/7/365 Service

  • 100% U.S. Based (No Overseas Call Centers)

  • Pay As You Go with No Contracts

  • Simple & Affordable Pricing

  • Dedication to Customer Service

  • Integration With Your Business Software

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We Have More Than 100 Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary S. Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward &. Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

    GISSELLE R. Avatar
    GISSELLE R.
  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine L. Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport B. Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve B. Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar
    Victor B.

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We Work With Businesses In Every Industry

Agriculture

Arts & Entertainment

Construction & Cleaning Services

Corporate Management

E-Commerce

Educations Services

Federal Government

Finance & Insurance

Real Estate, Rental & Leasing

Services (Electrical, Plumbing, Etc.)

Small Business

State & Local Government

Technology

Transportation & Storage

Utilities

Waste Services

Serving Thousands Of Businesses Around The Globe

Dedication to Customer Service

An answering service is more than just someone answering your calls; to your customer, we are your business.

In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.

When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.

That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.

We are committed to providing you and your clients with top-notch service, all the time and every time.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.

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