24/7 Live Answering Services
Did you know that 46% of callers to your business will not leave messages if their calls are answered by voice mail?
Can you afford to miss nearly half of your phone calls?
AnswerFirst Customer Service Gives Your Business A Professional Presence
Our 24/7 live answering service is useful when:
- your office is unattended,
- you need to provide immediate customer care,
- your main line is engaged,
- you wish to work undisturbed,
- you have high call volume or need to cover high call periods,
- you are short-staffed,
- you need a professional to answer calls after-hours.
An Answering Service that Provides Reliable & Flexible Customer Service
Our team is based in Tampa (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only charge you when a live Customer Service Professional actually answers your phone calls. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time; review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.
An answering service is more than just someone answering your calls; to your customer, we are your business. In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.
Dedication to Customer Service
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you. That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account. We are committed to providing you and your clients with top-notch service, all the time and every time.
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.
Looking for more information?
Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!