24/7 Live Answering Services
Stop missing important business calls, provide better customer service and increase customer satisfaction.
Give Your Business A Professional Presence 24/7/365
According to Google and the Harvard Business Review humans generally speak at 125-175 words per minute and can listen at a rate of up to 450 words per minute. In contrast, the average typist can type 38-40 words per minute on a full keyboard. Consumers may prefer to address immediate needs via text message, for example making plans with friends or ordering a pizza.
However, research shows that when it comes to solving problems or the purchase of goods consumers prefer to speak to live person on the phone.
80% Of Callers Who Reach A Voice Mail Will Not Leave A Message
Can you afford to miss opportunities to add new business or support existing clients? When you partner with AnswerFirst your calls are answered by professionally trained live customer service representatives, 24 hours a day, 7 days a week.
74% Of People Who Have A Bad Support Experience Will Choose Another Business
90% of companies say they compete on the basis of customer experience. Things such as not answering calls and communications quickly, burying phone numbers, removing a human from interactions, or just delivering an overall frustrating experience highly reduces the chance of adding a new customer or keeping an existing one.
Calls To Businesses Are Expected To Exceed 180 Billion Per Year By 2025
These calls are 10-15 times more likely to generate a successful sale or follow-up activity than a digital form submission, which means they are more efficient in generating revenue.
61% Of Mobile Users Call A Business During The Purchase Phase Of A Buying Cycle
The majority of respondents will call instead of reaching out online because they are looking to get a quick answer (59%) or talk to a real person (57%). The numbers only increase as the value of the purchase increases.
Our 24/7 Business Answering Services Include:
Our Commitment To Customer Service
At AnswerFirst, top-notch customer service is at the core of who we are. Our company culture is centered around customer service – we live it and breathe it. When you partner with AnswerFirst you can expect to receive the same excellent 24/7 live customer service that we provide your clients. But, don’t just take our word for it. Check out our online reviews.
Comparing Different Answering Services?
Choosing the answering service that’s right for your business is a major decision. We’ve prepared a simple checklist you can use to compare services. Use this free guide to learn what questions you need to ask while shopping.
You’ll Love Our Features And Pricing
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.
Reliable & Flexible Customer Service
Our Customer Service Professionals act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Our team is based in the U.S.A. (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay-as-you-go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only bill you when one of our live Customer Service Professionals actually works on your account. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time and review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.
True 24/7/365 Service
100% U.S. Based (No Overseas Call Centers)
Pay As You Go with No Contracts
Simple & Affordable Pricing
Dedication to Customer Service
Integration With Your Business Software
Trusted by Thousands Of Businesses
We Are More Than “Just An Answering Service”
An answering service is more than just someone answering your calls; to your customer, we are your business.
In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.
When partnered with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.
That’s right; YOU too are receiving that same level of service you expect us to provide to your clients. AnswerFirst management is onsite at all times to handle any issues that might arise with your account.
We are committed to providing top-notch service, all the time and every time.
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.