Live Phone Answering Services2018-07-16T21:25:47+00:00

24/7 Live Answering Services

Did you know that 46% of callers to your business will not leave messages if their calls are answered by voice mail?

Can you afford to miss nearly half of your phone calls?

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THOUSANDS

OF HAPPY CUSTOMERS

55,000,000+

CALLS HANDLED

20+

YEARS IN BUSINESS

AnswerFirst Customer Service Professionals Give Your Business A Professional Presence

Our 24/7 Live Answering Services Are Useful When:

  • Your Office Is Unattended

  • You Need to Provide Immediate Customer Care

  • Your Main Phone Line Is Engaged

  • Your Wish to Work Undisturbed

  • You Are Understaffed

  • You Need After Hours Calls Answered Professionally

  • Your Have High Call Volume or Need to Cover Periods of High Call Volume

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Trusted by Thousands Of Businesses

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An Answering Service that Provides Reliable & Flexible Customer Service.

Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.

Our team is based in Tampa (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.

Simple & Affordable Pricing

Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only charge you when a live Customer Service Professional actually answers your phone calls. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time; review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.

  • True 24/7/365 Service

  • 100% U.S. Based (No Overseas Call Centers)

  • Pay As You Go with No Contracts

  • Simple & Affordable Pricing

  • Dedication to Customer Service

  • Integration With Your Business Software

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We Have More Than 100 Five Star Google Reviews

  • Spoke to a Will this morning in ref: to a problem that we were having. He took care of the problem politely and efficiently and his knowledge of this company's website for customers to navigate was awesome, so thank yo

    Diane M. Avatar Diane M.
    4/02/2018

    So far so good!! Great service and very responsive

    Steve B. Avatar Steve B.
    4/18/2018

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar Victor B.
    2/28/2018
  • I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar David H.
    8/16/2018

    We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.

    tracy l. Avatar tracy l.
    1/18/2018

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar Jesse P.
    4/18/2018

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Dedication to Customer Service

An answering service is more than just someone answering your calls; to your customer, we are your business.

In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.

When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.

That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.

We are committed to providing you and your clients with top-notch service, all the time and every time.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.

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