Did you know that 34% of small businesses fail after their second year? As a small business owner, you need to take every step to ensure your operation is as productive as possible.
Customer satisfaction is increasingly important in today’s marketplace. With so many ways to interact with customers and quickly provide products or services, it’s crucial you streamline your process.
You may have looked at techniques to help increase productivity and may have even implemented a few. However, the key to boosting it may be as simple as an answering service.
If you’re having trouble envisioning how your phones could be holding you back, keep reading. We’re going over six benefits of a live answering service for small business operations.
1. You’ll Never Miss Calls
Live answering services ensure that every call is handled by a professional. This means you and your staff will never miss an important call because you’re in a meeting or otherwise unavailable.
In the past, voicemail was the solution to missing calls. Today, however, most people have stopped leaving voicemails altogether.
A huge benefit to using an answering service is that you can decide what happens to the calls coming in. You can have them forwarded to you or can opt for a live representative to take a message. Either way, the important calls you’re not able to take at the moment are getting to you.
What does this mean for your productivity? You’ll spend less time trying to reconnect with business associates or customers. Instead of a prerecorded, outgoing message handling your calls, a live person can properly manage them.
2. Only Focus on Daily Operations
Handling phone calls is a full-time job in itself, especially if your call volume is high. For a small business, this can become a juggling act.
This is especially true when several employees wear many hats, which is common for smaller businesses. However, implementing a live answering service takes care of this problem immediately.
With the burden of answering calls lifted, you and your staff can concentrate all your efforts on daily operations. Instead of handling phone calls as they come in, turn the responsibility over to an answering service and then set aside time each day to go through any important messages.
You may also opt to have only high-priority calls sent to a specific employee. This ensures calls are going to the right person so the rest of your team can concentrate on other things.
Not only does this boost productivity, it increases the quality of service you’re providing clients or associates.
3. An Answering Service Can Field Questions
Providing quality customer care is important for any business today. Unfortunately, smaller businesses don’t always have the personnel and resources to provide quality service over the phone.
An answering service solves this problem. Giving over the incoming call responsibility to dedicated reps boosts the quality of your service while freeing up your employees.
Plus, when you opt for a live answering service, you ensure that clients are still getting the attention they need. Reps will field questions and help callers get the information they’re looking for. Or, they can filter calls and make sure the more important ones get to you.
In addition to taking this responsibility away from your busy in-house staff, it helps streamline your operation. An answering service provides a more organized way to service incoming questions or requests.
4. Fewer Interruptions
Interruptions of any kind hurt productivity. For an office, a ringing phone can significantly decrease the amount of work a staff gets done.
However, as a small business owner, you can’t risk missing important calls. Doing so could result in loss of business or the staining of your professional reputation.
Using a live answering service kills two birds with one stone. You’ll cut down on interruptions while still maintaining strong communication with clients and associates.
You’ll then be able to concentrate on tasks without interruption. Plus, your answering service gives you peace of mind that high-paying clients are getting the service they need.
5. Become More Organized
One of the most difficult aspects of dealing with phone calls isn’t the actual answering of the phone. It’s the organization that comes with each call.
When you use an answering service, all information is recorded for you. You have dedicated representatives gathering information, taking messages and taking care of client requests.
If you need to respond to calls taken by an answering service, you can do so all at one time instead of throughout the day. This level of organization helps boost the productivity of your entire operation.
You no longer risk losing track of information and will be able to respond to important calls in a timely and organized manner.
6. Save Money
When you use an answering service, you can opt to pay for what you use, as you go. This means you eliminate the need to pay a full salary to someone whose only job is to answer phones.
Freeing up an entire salary (or a number of salaries) allows you to spend that money on making your office more productive. This could mean purchasing necessary equipment or hiring a much-needed team member.
The great thing here is that you already have an idea what your call volume is. If it’s low, you may not need to spend too much on an answering service.
If you need 24-hour call coverage, you can achieve this without hiring another employee.
Get a Live Answering Service for Small Business
Even with all the automation available today, businesses still need to provide live phone service for clients and associates. The problem smaller organizations run into is the sharp reduction in productivity this causes.
If you’re finding yourself inundated with phone calls and are starting to fall behind on daily operations, consider a live answering service for small business. Then, take advantage of better overall productivity.
We provide a wide range of answering services to help your business. Contact us today to learn more.