ServiceFirst: Answering Service & Contact Center Blog

Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to answering services and the answering service industry.

What You Should Look For in a Real Estate Telephone Answering Service

By | 2018-04-17T20:51:53+00:00 April 17th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Many real estate firms are often overwhelmed by the number of telephone calls they receive every day. By hiring a telephone answering service company, you can ease the pressure and workload on you and your staff.  But hiring a company to deal with your inquiries isn't easy. Firstly, one of the hardest aspects is knowing what to [...]

5 Ways to Improve Your Customer Communication Skills

By | 2018-04-12T18:13:54+00:00 April 3rd, 2018|ServiceFirst: Answering Service & Contact Center Blog|

We all have that one example of terrible customer service. 79% of consumers say they need a brand to understand them before they'll engage. Your customers don't want you to treat them like data on a spreadsheet. They want you to treat them like people. Get it right, and the rewards are huge. Below, we've put [...]

Guide: Taking Advantage of Social Media for Business

By | 2018-03-19T20:41:21+00:00 March 29th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Is it time to get on the social media bandwagon? Ready to take the plunge and start connecting with your audience online? If you haven't heard the news, social media is now one of the best avenues businesses have for marketing their services. However, some businesses are more effective than others at marketing themselves effectively [...]

5 Ways to Manage Customer Needs and Wants

By | 2018-03-19T20:36:57+00:00 March 27th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Customers can be demanding, but keeping them happy is crucial to your business. It's not always possible to provide them with everything that they want, but needs should be filled and wants also, wherever possible. Customer satisfaction should be a key priority as it helps you retain the customers you already have, and keeps new ones coming [...]

How a 24/7 Live Answering Service Can Boost Business

By | 2018-03-22T13:54:19+00:00 March 25th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

How are you currently managing incoming calls to your business? Do you take care of them yourself? Share with the rest of the office? What happens if nobody's available to take a call? Too many small businesses don't have a solid strategy for dealing with calls. This can result in lost sales and poor customer [...]

What Does It Mean to Provide Excellent Customer Service?

By | 2018-03-22T13:53:02+00:00 March 22nd, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Customer service support is extremely important in a wide range of industries. Oftentimes, it's the first and last contact your customers have with your business. But, good customer service simply isn't good enough. You need excellent customer service if you want your business to stand out and succeed. Your competitors may or may not follow [...]

Does My Business Need a Virtual Receptionist?

By | 2018-03-19T13:43:59+00:00 March 19th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Is screening calls or scheduling appointments your favorite part of your day? Or would you prefer to do the work you started this business to do? If it's the latter, hiring a virtual receptionist can let you get back to your real work. Need more convincing? We put together our six best reasons below. 1. [...]

How to Choose the Best Medical Answering Service

By | 2018-03-22T13:58:58+00:00 March 16th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Operating a clinic or medical office means you take care of everyone who comes to you. That includes patients who arrive in person (both those with appointments and those who have an emergency) and those on the phone. What happens when you're busy managing your office and don't have time to handle every phone call? [...]

Guide: What Do Customers Want From a Business

By | 2018-03-19T13:38:54+00:00 March 13th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Feel like you just don't know enough about your customers? This feeling is actually pretty common among business managers and owners ... as well as customers. Around 80% of customers say businesses don't understand their individual needs. That's insanely high when you consider entire industries revolve around understanding and marketing to customers. Sometimes, you need to go [...]

3 Reasons Voicemail Is A Thing Of The Past

By | 2018-03-19T13:33:37+00:00 March 8th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Did you know that 80% of callers who are sent to voicemail won't leave a message? If your business still uses voicemail for some reason, you may have noticed that your customers don't like to use it as often as they used to. That's because it's an endangered species of technology, and very soon it will be [...]