Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to answering services and the answering service industry.
An IT company needed to offer their clients 24-hour support. With a few rotating on-call techs they embarked on offering this service. They soon discovered that their definition of emergency differed from their clients and found sleeping through the night a thing of the past. Often they were woken up with items that were impossible [...]