ServiceFirst: Answering Service & Contact Center Blog

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Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to answering services and the answering service industry.

I Was Using My Answering Service Incorrectly

By | 2017-03-10T09:36:52+00:00 February 20th, 2017|ServiceFirst: Answering Service & Contact Center Blog|

I am a real estate investor and I’m frequently overwhelmed with business phone calls. Since missing phone calls was costing me business, I decided I needed to hire an answering service. However, I wanted a service that could do more than just answer my calls, I also wanted them to gather some information from my [...]

‘NO, I JUST WANT PRICING’ – On importance of educating potential clients

By | 2017-01-10T13:33:43+00:00 January 10th, 2017|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

Hiring a contact center means putting your current revenue stream and the ability to generate new revenue into the hands of complete strangers. Therefore, the importance of educating potential clients about answering service practices and capabilities is what makes our service shine above competitors.

Business Development Team: Creating the perfect balance between live operators & automation

By | 2017-01-03T15:28:57+00:00 December 28th, 2016|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

One of the most important roles of our Business Development Department is to ensure that all of our clients understand and utilize the innovative technology that AnswerFirst has to offer.

Answering Your Phones Slowly May Be Costing You Money

By | 2016-11-23T13:52:01+00:00 August 31st, 2016|ServiceFirst: Answering Service & Contact Center Blog|

Have you ever worked in a small office or department and heard the phone ringing and just hoped that someone else would get it? Or have you pretended to be extra busy when you heard the ring, so you wouldn’t have to stop what you’re doing to be disrupted by chasing down a random question? Well, surprise! If [...]

Finding the Right Medical Answering Service

By | 2016-12-02T21:30:17+00:00 August 24th, 2016|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

A Medical Answering Service is another name for answering services or virtual receptionists that specialize or are well accustom with medical offices. When you choose to hire a Medical Answering Service like AnswerFirst, you are employing the experience of an answering specialist familiar with the medical industry and its terminology. Most importantly, our etiquette and [...]

5 Important Tips When Answering the Phone

By | 2016-11-03T13:38:24+00:00 August 18th, 2016|ServiceFirst: Answering Service & Contact Center Blog|

Remember these 5 important tips when answering the phone and your sure to have the smoothest call possible. They will help the Customer Service Professional handle the image of your company well. Not only, will the perception of your brand increase, but your company will grow new customers through great relationships. As you work towards building [...]

Answering Services Have An Array of Capabilities for Nonprofits

By | 2016-12-02T21:31:34+00:00 August 12th, 2016|ServiceFirst: Answering Service & Contact Center Blog|

In last week’s posting we discussed some of the major services answering service provide. Yet, there are many other opportunities that a nonprofit can use to grow their marketing efforts and ultimately raise money. More than just answering calls. To the surprise of many, answering service companies, like AnswerFirst, can do more than just take [...]

Answering Services Help Nonprofits Gain Visibility

By | 2016-11-03T13:38:24+00:00 August 4th, 2016|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

One of the greatest labors of love is operating a nonprofit. The process often consumes long tiring hours spent working with little time for marketing and visibility. When it comes to marketing and donations, we can take advantage of how answering services help nonprofits gain visibility. With an answering service, many things can be simplified. [...]

How to Speak with Angry Customers on Customer Service Calls

By | 2016-12-02T21:32:34+00:00 July 27th, 2016|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

Customer service can be a rewarding opportunity for employees and those of answering service companies. Most times, the experiences with customers are great. However, when dealing with angry customers on customer service calls, there is a level of frustration that must be controlled. That frustration level rises when customers yell about an issue, especially when [...]

Generate More Profits

By | 2016-11-03T13:38:27+00:00 July 20th, 2016|Answering Services, ServiceFirst: Answering Service & Contact Center Blog|

How would you like to have more time on your hands to generate more profits for your company and grow your business? There is one great way to make this scenario happen for you. A telephone answering service, like AnswerFirst will be there to allow you to experience exactly what yours and every company desires… [...]