ServiceFirst: Answering Service & Contact Center Blog

Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to answering services and the answering service industry.

3 Ways an Inbound Call Center Can Save You Money

By | 2018-02-15T13:59:50+00:00 February 22nd, 2018|ServiceFirst: Answering Service & Contact Center Blog|

When you're trying to run a business, everywhere you turn there's a new expense. So when someone suggests an inbound call center, it's tempting to dismiss it as another bill you don't need. But in reality, a call center is more of an investment. In fact, choosing a call center can save you money in more ways [...]

Why Being Available to Customers is Good For Business

By | 2018-02-15T11:42:47+00:00 February 20th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

With the increased connectivity brought by the mobile revolution, 40% of customers now claim that they expect a response to queries within an hour. Whether your business has an app or if you communicate via social media, the culture of notifications has customers wanting more. Finding a way to provide 24/7 customer service isn't just good for [...]

4 Methods to Ensure Positive Customer Service

By | 2018-02-15T11:36:25+00:00 February 15th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

When running a business, often we are distracted by the quality of our products or the intricacies of marketing our brand. The most important thing, however, is customer service. Consistently good customer service can make or break a building relationship with a customer. It's even more vital when you realize that just one bad interaction can sever [...]

5 Overwhelming Benefits of Responsive Phone Calls

By | 2018-02-15T11:28:23+00:00 February 13th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Did you know that there are more than 4.77 billion phone users in the world right now? Luckily you don't have to worry about all of them sending you phone calls. However, many companies don't have a strategic plan on how to deal with missed phone calls, and that can be very detrimental to your business. Learn [...]

5 Disadvantages of Call Center Outsourcing

By | 2018-02-15T11:24:47+00:00 February 8th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Are you considering overseas call center outsourcing for your customer contact needs? This is a question that's become very common among business owners. There are attractive opportunities for saving on equipment labor costs. You may even reduce your management and spatial needs. While there are clear advantages of external call centers taking your calls, overseas outsourcing has [...]

Nothing Says “Great Customer Service” Like 24/7 Support

By | 2018-02-15T11:20:18+00:00 February 5th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Are you looking for a unique way to make your business stand out from the competition? According to American Express, 86 percent of consumers will pay more for a better customer experience. Customer service isn't a way for you to help your customers use your products. It's also a way to connect with the public and help [...]

Here’s Why You Lose Customers to Voicemail

By | 2018-02-15T11:34:41+00:00 February 1st, 2018|ServiceFirst: Answering Service & Contact Center Blog|

The use of voicemails is declining, with major companies ditching their voicemail systems altogether. As a younger generation of consumers don't use landlines and can often tell who called them from the screen of their phone, most don't listen to voicemails. Even as recently as ten years ago, leaving voicemails was an essential way to relay messages [...]

3 Key Benefits Of Using An Email Forwarding Service

By | 2018-01-25T13:09:01+00:00 January 24th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Did you know the average office worker receives 121 emails every day? Even the most diligent workers have trouble keeping up with all the messages. That's why it's important for an office to have an email forwarding service. You've done the hard work in getting a steady list of clients, but now you have to keep track [...]

Avoid These 3 Common Business Answering Service Mistakes

By | 2018-01-18T21:42:30+00:00 January 12th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Communication is a vital part of life. It's what makes or breaks relationships of all kinds, from professional to romantic. This is especially true when talking about communication between a business and its consumers. When customers call your business, you're going to want to have proper phone etiquette as to not be off-putting to your consumers. You [...]

AnswerFirst’s Annual Employee Award Program – The GEM Award

By | 2017-12-21T15:53:30+00:00 December 19th, 2017|ServiceFirst: Answering Service & Contact Center Blog|

Our employees are the foundation of our success & the key to our future. One of our main priorities is to provide a safe, healthy, and rewarding environment where our people have opportunities to grow and succeed. By focusing on individual successes and rewarding those who excel, we've created the AnswerFirst GEM Award. The GEM [...]