Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
Having a good reputation in business is one of the key drivers of success in today’s digital, interconnected climate. It’s impossible to escape negative reviews or an angry customer with an ax to grind. Angry, confused customers are unavoidable, and in many cases, you can learn from them. But, it’s how you handle the angry [...]