Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
Studies show that most customers call businesses because they need or want something immediately. And, self-service options don't meet that need. As a result, many businesses have implemented in-house call centers to deal with large volumes of inbound customer service inquiries. For businesses that are providing 24/7 customer support, their call center agents deal with every [...]