Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
Sixty percent of businesses think customer service is the most critical part of any organization. That’s not at all surprising when you consider how fast news travels in today’s interconnected era. In fact, the average customer who has a bad experience with a company will tell up to 15 people about it. It’s even worse [...]