ServiceFirst: Customer Service Blog

Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.

5 Major Reasons Why You Need to Invest in a Technical Support Service

By |2019-01-03T18:20:15+00:00December 30th, 2018|ServiceFirst: Customer Service Blog|

You’re dedicated to making life easier for your customers, and providing great customer service. So, you offer plenty of resources for your customers to turn to when they’re having issues with your product – help features and tutorials in your software, a dedicated knowledge base with hundreds of articles and FAQs, video tutorials and blog [...]

Your Customers Appreciate Getting the Chance to Talk to a Real Person and Here’s Why

By |2018-12-11T18:57:43+00:00December 11th, 2018|ServiceFirst: Customer Service Blog|

In today’s digital age, you may think that the concept of a call center is terribly outdated. Why bother having your customers talk to a real person at all? You can just swap your customer service agents for chatbots and use online systems to increase efficiency and cut costs, right? And, of course, we don’t [...]

4 Signs You Need to Outsource Your Customer Service

By |2018-11-29T17:23:04+00:00November 29th, 2018|ServiceFirst: Customer Service Blog|

Sixty percent of businesses think customer service is the most critical part of any organization. That’s not at all surprising when you consider how fast news travels in today’s interconnected era. In fact, the average customer who has a bad experience with a company will tell up to 15 people about it. It’s even worse [...]

Disaster Preparedness & Business Contingency

By |2018-11-26T10:13:30+00:00November 25th, 2018|ServiceFirst: Customer Service Blog|

What would you do if your phone lines, for your business, went down today? What if a natural disaster devastated your area? What if a fire took out your main customer support office? In 2017, the Federal Reserve conducted a survey on how US small businesses handled disasters, and how prepared they were to face [...]

AnswerFirst Named One of the 2018 Best Workplaces for Women by Great Place to Work® and FORTUNE

By |2018-11-15T21:50:39+00:00November 15th, 2018|News, ServiceFirst: Customer Service Blog|

Great Place to Work and FORTUNE have honored AnswerFirst Communications, Inc. as one of the 2018 Best Workplaces for Women. The ranking was based on anonymous survey feedback representing more than 4.5 million US employees from Great Place to Work-Certified companies. Great Place to Work, a global people analytics and consulting firm, analyzed women and [...]

What Is a Remote Receptionist and How Does It Work?

By |2018-11-26T21:22:43+00:00October 28th, 2018|ServiceFirst: Customer Service Blog|

Do you lack the resources, the money, or the space to have a receptionist onsite? This is a common problem facing small and startup companies alike. If you think that you can skip investing in a receptionist for your business, think again. Here's the real skinny on excellent customer service. If you retain just 5 [...]

The Top 7 Customer Service Trends Shaping Business Success in 2018

By |2018-10-17T11:01:08+00:00October 8th, 2018|ServiceFirst: Customer Service Blog|

Having a good reputation in business is one of the key drivers of success in today’s digital, interconnected climate. It’s impossible to escape negative reviews or an angry customer with an ax to grind. Angry, confused customers are unavoidable, and in many cases, you can learn from them. But, it’s how you handle the angry [...]

The Importance of Thanking Your Customers: 7 Unique Ways to Show Your Appreciation

By |2018-09-27T18:13:23+00:00September 24th, 2018|ServiceFirst: Customer Service Blog|

The average business will spend five times more when acquiring a new customer as opposed to retaining an old one. It’s true that customer retention is more cost-effective than broadening your reach, and tapping into cold markets. One of the most effective ways to retain customer loyalty is by thanking your customers and letting them [...]

17 Mind-blowing Results From The Latest Customer Service Statistics And Surveys

By |2018-09-24T15:24:46+00:00September 17th, 2018|ServiceFirst: Customer Service Blog|

The marketplace, along with customer attitudes and the way companies respond to them are always shifting and changing. To ensure your success in 2018, you’ll need to keep on top of the latest customer service and support statistics, and survey results. Below, we’ll cover the top 17, mind-blowing results on the most recent customer service [...]

5 Clever Ways to Win the Loyalty of Younger Consumers

By |2018-09-20T20:46:25+00:00September 5th, 2018|ServiceFirst: Customer Service Blog|

Who is the largest group of consumers in the United States? It’s not the Baby Boomers anymore. Millennial consumers have now eclipsed their parents as the largest consumer cohort in the country. With over 76 million members, Millennial consumers have serious clout when it comes to influencing consumer expectations and the way businesses respond. Recent [...]