What Is Inbound Email Monitoring & Processing?
Our call center service provides live answering for your inbound phone [...]
Timely Customer Service
Whether answering the phone or responding to email inquiries, in [...]
Your Customers Appreciate Getting the Chance to Talk to a Real Person and Here’s Why
In today’s digital age, you may think that the concept [...]
4 Signs You Need to Outsource Your Customer Service
Sixty percent of businesses think customer service is the most [...]
Disaster Preparedness & Business Contingency
What would you do if your phone lines, for your [...]
The Importance of Thanking Your Customers: 7 Unique Ways to Show Your Appreciation
The average business will spend five times more when acquiring [...]
5 Clever Ways to Win the Loyalty of Younger Consumers
Who is the largest group of consumers in the United [...]
10 Reasons Why Angry Customers Are Good For Business
Nobody likes to deal with angry people, especially when they're [...]
10 Things You Didn’t Know About Answering Services
When customers or potential customers try to contact your business, [...]
Why Outsourcing Customer Service is a Great Idea
Many businesses hesitate when it comes to outsourcing customer service [...]
Helpful Call Center Certifications and Training Techniques
Studies show that most customers call businesses because they need or [...]
The 20 Most Important Customer Service Skills
Customer service is one of the most important aspects of [...]
Your Inbound Call Center Acting As A Brand Ambassador
Every company should strive to make their call center into [...]
What is PCI Compliance and Why Does it Matter?
Where does PCI compliance originate from and what does it [...]
Do Customers Prefer Email Over Calls? Here’s Why You Should Answer the Phone!
Wondering if you should still include your business' phone number [...]
How the Pros Do It: 7 Tips for Handling Inbound Calls
Do you still remember that Comcast service call that went viral in [...]
My Clients Need 24/7 Support
An IT company needed to offer their clients 24-hour support. [...]
Scheduling Appointments Is Very Time Consuming
We received a call from a chiropractor in Maryland who is [...]
How Poor Customer Service Costs Your Business
The quality of customer service has been become increasingly bad [...]
The Importance of Customer Service Training for Your Employees
It only makes sense that 74% of people who have a good [...]
I Get Calls But No One Leaves Voicemails – Why And How to Handle This Situation?
On a weekly basis we receive calls from insurance brokers, [...]
Using Social Media for Customer Service
Most businesses use social media for marketing and advertising. Using [...]
I Can’t Get Off The Phone Situations and How to Handle Them
We recently received a phone call from an attorney in [...]
A Complete Guide of How Do Answering Services Work
In 2016, over 2.7 million Americans worked in some form of customer [...]