The Top 7 Customer Service Trends Shaping Business Success in 2018
Having a good reputation in business is one of the [...]
The Importance of Thanking Your Customers: 7 Unique Ways to Show Your Appreciation
The average business will spend five times more when acquiring [...]
17 Mind-blowing Results From The Latest Customer Service Statistics And Surveys
The marketplace, along with customer attitudes and the way companies [...]
5 Clever Ways to Win the Loyalty of Younger Consumers
Who is the largest group of consumers in the United [...]
10 Reasons Why Angry Customers Are Good For Business
Nobody likes to deal with angry people, especially when they're [...]
10 Things You Didn’t Know About Answering Services
When customers or potential customers try to contact your business, [...]
10 Reasons Why Outsourcing Customer Service is a Great Idea
Many businesses hesitate when it comes to outsourcing customer service [...]
Helpful Call Center Certifications and Training Techniques
Studies show that most customers call businesses because they need or [...]
What Are Contact Center Solutions?
Contact center solutions are services provided by call centers that [...]
The 20 Most Important Customer Service Skills
Customer service is one of the most important aspects of [...]
How Can An Inbound Call Center Act As A Brand Ambassador?
Every company should strive to make their call center into [...]
What is PCI Compliance and Why Does it Matter?
Where does PCI compliance originate from and what does it [...]