10 Reasons Why Angry Customers Are Good For Business
Nobody likes to deal with angry people, especially when they're [...]
10 Things You Didn’t Know About Answering Services
When customers or potential customers try to contact your business, [...]
Why Outsourcing Customer Service is a Great Idea
Many businesses hesitate when it comes to outsourcing customer service [...]
Helpful Call Center Certifications and Training Techniques
Studies show that most customers call businesses because they need or [...]
What Are Contact Center Solutions?
Contact center solutions are services provided by call centers that [...]
The 20 Most Important Customer Service Skills
Customer service is one of the most important aspects of [...]
Your Inbound Call Center Acting As A Brand Ambassador
Every company should strive to make their call center into [...]
What is PCI Compliance and Why Does it Matter?
Where does PCI compliance originate from and what does it [...]
Do Customers Prefer Email Over Calls? Here’s Why You Should Answer the Phone!
Wondering if you should still include your business' phone number [...]
How the Pros Do It: 7 Tips for Handling Inbound Calls
Do you still remember that Comcast service call that went viral in [...]
My Clients Need 24/7 Support
An IT company needed to offer their clients 24-hour support. [...]
Scheduling Appointments Is Very Time Consuming
We received a call from a chiropractor in Maryland who is [...]
How Poor Customer Service Costs Your Business
The quality of customer service has been become increasingly bad [...]
The Importance of Customer Service Training for Your Employees
It only makes sense that 74% of people who have a good [...]
I Get Calls But No One Leaves Voicemails – Why And How to Handle This Situation?
On a weekly basis we receive calls from insurance brokers, [...]
Using Social Media for Customer Service
Most businesses use social media for marketing and advertising. Using [...]
I Can’t Get Off The Phone Situations and How to Handle Them
We recently received a phone call from an attorney in [...]
A Complete Guide of How Do Answering Services Work
In 2016, over 2.7 million Americans worked in some form of customer [...]
I’m Missing Important Phone Calls
Summer arrived and a local HVAC owner had become overwhelmed [...]
I Need More Than Just Message Taking
We have a high-volume client for whom we initially took [...]
Revenue Generating Phone Calls Are Most Important
We had a startup business owner contact us, with the [...]
I’m Buried In Emails
Every quarter we send a newsletter to our clients informing [...]
Outbound vs Inbound Call Center: What’s the Difference?
Over 200 call centers were either opened or expanded in 2017 alone. [...]