Customer Service Reps answering phones

The majority of businesses realize that providing good customer service is an important aspect of running and growing a successful business. You can generate new customers from running promotions, offering discounts, and lowering prices, but in order to keep them coming back while remaining profitable, you’ll need unforgettable customer service. Did you know that providing superior customer service is actually one of the best ways to keep your customer retention rates high?

Customers aren’t likely to shop with your competitors if they’re satisfied with you.  So, here are a few customer service tips to keep your customers happy while making your competitors jealous of your ability to retain customers!

Make Real Connections

One of the best ways to connect with your customers is to listen, not just hear them. Yes, there is a difference. Hearing is simply the act of perceiving sound, but active listening requires concentration and true attention in order to perceive the words and emotions being expressed.  Actively listen to your customers and build strong connections! Start by asking for a name, introducing yourself, and asking clarifying questions – all while listening intently to the responses that you’re given. If you really want to take it up a notch you can reassure customers that you’re taking care of them.

At AnswerFirst we believe in being real with our customers. Our customers know and appreciate our level of transparency. We regularly let each customer know how much we value their business and ask for them to share any information that could assist us in better serving them. AnswerFirst builds genuine connections with customers while simultaneously providing outstanding customer service and giving customers services they desire. When you stop treating customers like accounts and start treating them like loyal share holders, you’ll notice a difference in your business and your competition will feel the heat!

Keep Things Simple

Customers need you to fulfill their needs. From needing a new pair of shoes to needing an answering service for a new business, customers are looking to you for solutions to their problems and you need to make things simple and easy for them.

Customers come to you for a solution, not another headache. You’ve got to look inside your processes to see what issues customers are having in dealing with your business and then provide simple and straightforward solutions to these issues. From offering additional forms of payment or longer warranties to providing a detailed knowledge base with frequently asked questions or 24/7 live answering services.

Your customers want and deserve convenience, at each and every stage of interacting with your company.  Keep it simple to impress and retain your customers!

Be Consistent

Edge past your competition with this simple practice: be consistent.

You should communicate clearly and effectively about what you’re going to do and then actually do it.  Providing a solution and being professional and courteous are important, but fulfilling your promises to your customers is probably the most important thing that you can do.  If you can consistently deliver as promised, your business will grow leaps and bounds ahead of your competition.  Let customers know they can depend on you.

 

To keep your company on top of customer service, contact us to talk about 24/7 live answering services. AnswerFirst can help your business extend hours of availability, provide live customer service, and reduce operating costs.