clickfirst

If you run a business, it may feel tough to keep up with the demands of running your company. Customer service, marketing, sales, business development – you have a lot on your plate, and if you do not have enough staff members to provide excellent customer service, your business may suffer for it. About [...]

Dealing with after-hours calls is a difficult part of working in a technical field, such as HVAC repair, roofing, and other such service-based industries. You want customers to be able to contact your company at all times – but you don’t want to have to filter through dozens of voicemails each morning, and see [...]

Our call center service provides live answering for your inbound phone calls but what about inbound email monitoring? Who is servicing those individuals’ needs when you are not in the office? In today’s competitive business market, providing immediate customer service responses is imperative. Just as we process your after-hours phone calls, giving your clients the satisfaction [...]

Whether answering the phone or responding to email inquiries, in today's fast paced business climate, failure to respond to customer inquiries in a timely fashion, could be the difference between success and failure. Your customers don't want to wait days or even hours for responses to their questions or help with their problems and, in [...]

In today’s digital age, you may think that the concept of a call center is terribly outdated. Why bother having your customers talk to a real person at all? You can just swap your customer service agents for chatbots and use online systems to increase efficiency and cut costs, right? And, of course, we [...]

Sixty percent of businesses think customer service is the most critical part of any organization. That’s not at all surprising when you consider how fast news travels in today’s interconnected era. In fact, the average customer who has a bad experience with a company will tell up to 15 people about it. It’s even [...]

Nobody likes to deal with angry people, especially when they're your customers. But the thing is ... Angry customers are often a part of doing business. Unfortunately, unhappy customers can also do real damage to your bottom line. Over 60% of consumers will switch brands based on a bad customer service experience. But, did you know [...]

Customer service is one of the most important aspects of any business. Good customer service increases customer loyalty, generates word-of-mouth business and increases the amount of money customers spend. Poor customer service has the opposite effect and can even destroy a brand. AnswerFirst has been in the customer service industry for more than 20 [...]

Every company should strive to make their call center into a brand ambassador A brand ambassador embodies all of the values, beliefs and attitudes of the company they are working for. The more effective a company’s inbound call center is, the better their chances are of increasing both brand awareness and sales. Those who [...]

Wondering if you should still include your business' phone number on your website's contact page? Would anyone still call you when today's digital age allows them to email or chat you when they need assistance? The short answer is yes, you should. Calls are making a comeback, after taking a step back as chat services [...]