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So far clickfirst has created 147 blog entries.

Steps To Deescalate An Upset Caller

By |2020-10-07T15:28:28-04:00October 6th, 2020|ServiceFirst: Customer Service Blog|

 Customer service representatives handle calls from angry people every day. It's not easy, but the ability to successfully deescalate these calls is essential to a company's bottom line. In fact, U.S. companies lose about $41 billion each year because of poor customer service. People don't only share their negative experiences via word-of-mouth. In our digital [...]

Creating a Successful Customer Service Strategy

By |2020-10-07T15:32:23-04:00September 10th, 2020|ServiceFirst: Customer Service Blog|

As you may know, a customer service strategy can make or break a business. Why? For starters, these strategies allow you to create a more customer-centric organization. By focusing on the people you're doing business with, you're giving them a reason to keep using your services. In the long run, this approach will allow your [...]

10 Important Customer Service Skills Your Team Must Have

By |2020-07-06T14:07:13-04:00July 5th, 2020|ServiceFirst: Customer Service Blog|

At the end of the day, your business won’t stick in the minds of your customers just because of the quality of your goods or services. What customers remember more than anything else is how they’re treated. According to McKinsey & Company, 70% of buying experiences are based on “how the customer feels they’re being [...]

Top 10 Customer Service Trends for 2020

By |2020-08-19T13:22:41-04:00May 18th, 2020|ServiceFirst: Customer Service Blog|

If you’re looking to achieve uncharted areas of success in 2020, then providing quality customer service must be an area of focus for your business. Providing customers with an exceptional experience ensures that they will remain loyal to your brand, and refer their friends and families your way as well. While it’s clear that providing [...]

AnswerFirst Named One of the 2020 Best Workplaces

By |2020-04-30T12:21:36-04:00April 30th, 2020|News|

Great Place to Work has honored AnswerFirst as one of the 2020 Best Workplaces in Consulting & Professional Services. The ranking is representing more than 357,000 employees working in the consulting or professional services industry in the United States. Great Place to Work, a global people analytics and consulting firm, evaluated more than 60 elements [...]

Use An Answering Service To Benefit Your Remote Workforce

By |2020-04-10T13:18:32-04:00March 31st, 2020|ServiceFirst: Customer Service Blog|

Whether your company has just implemented remote work policies, or you’ve been managing a remote workforce for several years, you may be wondering how you can enhance workforce efficiency, and make sure your employees are empowered with the tools they need to accomplish their tasks without interruption. One of the best tools you may never [...]

How To Prepare Your Business For Snow Season

By |2020-06-25T11:06:46-04:00November 20th, 2019|ServiceFirst: Customer Service Blog|

Is your business prepared to handle the cold weather – and the heavy snow that is common in many parts of the country? In this guide, we’ll be taking a look at a few of the best tips for preparing your business for snow season. By following these steps, you’ll be able to protect [...]

24/7 Twitter Account Monitoring

By |2020-01-21T09:51:28-05:00July 18th, 2019|ServiceFirst: Customer Service Blog|

There are over 300 million active users on Twitter each month. Are people Tweeting concerns, compliments or inquiries about your business?  Do you even know?  Who is looking after your company reputation on Twitter? In this age of social media, Twitter has become an important and necessary means of communicating with clients and prospects. The [...]

What You Should Look For in a Real Estate Telephone Answering Service

By |2020-03-30T18:28:49-04:00May 25th, 2019|ServiceFirst: Customer Service Blog|

As a real estate firm, getting many calls is a sign of good business. The more people call, the more chances you have to close deals. But, a constant stream of calls can be overwhelming. Engaging the services of a telephone answering service company can be beneficial. First, your team can focus on the more [...]

How To Prepare Your Business For Hurricane Season

By |2020-03-30T18:35:32-04:00May 10th, 2019|ServiceFirst: Customer Service Blog|

In the Atlantic, hurricane season lasts from June to November. Businesses on the Gulf and Atlantic coasts are often vulnerable to hurricanes. And without proper preparation, businesses can be devastated by one. If you operate a business in an area where there is a risk of hurricanes, you’ll definitely want to read this guide. In [...]