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So far clickfirst has created 97 blog entries.

What Is a Remote Receptionist and How Does It Work?

Do you lack the resources, the money, or the space to have a receptionist onsite? This is a common problem facing small and startup companies alike. If you think that you can skip investing in a virtual receptionist for your business, think again. Here's the real skinny on excellent customer service. If you retain just [...]

Steps To Deescalate An Upset Caller

AnswerFirst Customer Service Professionals handle calls from angry people every day. It's not easy, but the ability to successfully deescalate these calls is essential to a company's bottom line. In fact, U.S. companies lose about $41 billion each year because of poor customer service. People don't only share their negative experiences via word-of-mouth. In our [...]

Your Answering Service & Business Process Outsourcing

What Is Business Process Outsourcing? Everything You Need To Know If you want to enhance your company’s flexibility, reduce hiring costs, and create more efficient business processes, business process outsourcing (BPO) may be the right choice for your organization. Not sure what business process outsourcing is, how it can benefit your organization, or if it’s [...]

Creating a Successful Customer Service Strategy

As you may know, a customer service strategy can make or break a business. Why? For starters, these strategies allow you to create a more customer-centric organization. By focusing on the people you're doing business with, you're giving them a reason to keep using your services. In the long run, this approach will allow your [...]

10 Important Customer Service Skills Your Team Must Have

At the end of the day, your business won’t stick in the minds of your customers just because of the quality of your goods or services. What customers remember more than anything else is how they’re treated. According to McKinsey & Company, 70% of buying experiences are based on “how the customer feels they’re being [...]

Top 10 Customer Service Trends for 2021

If you’re looking to achieve uncharted areas of success in 2020, then providing quality customer service must be an area of focus for your business. Providing customers with an exceptional experience ensures that they will remain loyal to your brand, and refer their friends and families your way as well. While it’s clear that providing [...]

AnswerFirst Named One of the 2020 Best Workplaces

Great Place to Work has honored AnswerFirst as one of the 2020 Best Workplaces in Consulting & Professional Services. The ranking is representing more than 357,000 employees working in the consulting or professional services industry in the United States. Great Place to Work, a global people analytics and consulting firm, evaluated more than 60 elements [...]

Use An Answering Service To Benefit Your Remote Workforce

Whether your company has just implemented remote work policies, or you’ve been managing a remote workforce for several years, you may be wondering how you can enhance workforce efficiency, and make sure your employees are empowered with the tools they need to accomplish their tasks without interruption. One of the best tools you may never [...]

24/7 Twitter Account Monitoring

There are over 300 million active users on Twitter each month. Are people Tweeting concerns, compliments or inquiries about your business?  Do you even know?  Who is looking after your company reputation on Twitter? In this age of social media, Twitter has become an important and necessary means of communicating with clients and prospects. The [...]