It’s no secret that people hate waiting.
With over one million physicians in the United States, it’s easy for a potential patient to go somewhere else if they feel they’ve been put on hold for too long.
That’s where our inbound call center services come in. Keep reading to find out how they can help you in your medical practice.
Provide Outstanding Customer Service
Your receptionists are likely handling a dozen or so other tasks in addition to answering the phone. And you have more important things to do with your time than customer service training.
The quickest and easiest way to provide outstanding customer service to your patients is by using an inbound call center service. They do all the customer service training for you and then take care of all of your inbound calls.
Since 86 percent of people said they are willing to pay more for good customer service, it’s clear how important it is. In fact, many businesses that offer incredible customer service can charge more than their competitors.
Answer After Hours
Medical emergencies and even non-emergency questions don’t just come up during office hours, which is another way our services can help your medical practice.
Our representatives can be working even when your office is closed so you can serve your patients even when you’re not there. Our 24/7 answering services will ensure your patients never have to get a recording or leave a message.
According to Indeed.com, the average salary of a medical receptionist is $27,200 per year. When you pay your receptionists, you pay them for the time that they’re in the office, even if they’re not working.
With our inbound call center services, you only pay for the time that is actually spent working with your patients so you don’t have to worry about paying someone for doing nothing.
Improve Office Efficiency
Your office works like a machine with many moving parts all coming together to make it work. But, when one part is slowed down by having to answer phone calls all day, it can slow the whole office down.
When you allow our inbound call center services to take care of just that one task, it frees everyone up to focus on the patients that are already there which makes the whole practice work better.
The patients that are already in your office will be taken care of by receptionists without the distraction of the phone. This not only improves productivity but also gives your in-office patients an amazing experience.
Choosing Inbound Call Center Services for Medical Practices
There are a number of inbound call center services to choose from, so it’s crucial that you find one that will meet the specific needs of your medical practice.
The call center you choose should be HIPPA-compliant since sensitive information often gets exchanged over the phone, and agents that are familiar with medical terminology.
For more information about how our services can help your medical practice, contact us today.
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