Case Studies & White Papers

Explore these resources to discover how other businesses have utilized our services and learn more about the customer service industry.

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With over 20 years in the customer service industry, we have helped many businesses succeed and grow.

Our Case Studies feature AnswerFirst partners, the challenges they’ve faced and how we’ve worked with these partners to resolve problems that are common in their industries.  Our White Papers are resources that contain free knowledge about customer service within various industries as well as answering service specific topics.

Case Studies

Ybor City Walking Tours Case Study

Ybor City Walking Tours:
Virtual Receptionist Solutions

Ybor City Walking Tours Provides Improved Customer Service Experiences with AnswerFirst’s Virtual Receptionist Solutions

Kobie Kooling Study

Kobie Kooling:
24/7 Live Answering Services

Kobie Kooling Retains More After Hours Customers While the Business Owner Enjoys More Free Time by Utilizing AnswerFirst’s 24/7 Live Answering Services

TC Air Charter Case Study

TC Air Charter:
24/7 Live Answering & Message Taking Services

TC Air Charter Increases Bookings By Utilizing AnswerFirst’s 24/7 Live Answering and Message Taking Services

Yanger Law Case Study

Yanger Law Group:
24/7 Live Answering Services

Yanger Law Increases Revenue By Improving Customer Response Time with AnswerFirst’s Answering Services