Your Partner in Professional Support
We’re More Than Just an Answering Service, We’re Your Trusted Business Partner
With 25+ years of experience, we’re the most qualified in the industry to handle all your answering service and inbound contact center needs. Our 24/7/365 U.S-based Customer Service Professionals handle your customer inquiries with the same care and attention as you would!
Our Workplace
AnswerFirst Is a Workplace That Puts Its People First
The stereotypical call center environment is overcrowded, loud, and uncomfortable but at AnswerFirst, we are anything but a stereotypical call center. Our employees have the most important job – taking care of our clients’ customers. And, that’s why we prioritize taking care of our call center personnel, but don’t just take our word for it.
AnswerFirst Management
Meet Our Team
Matt Herron
President & CEO
Penny Herron
Director of Smiles
Don Quarterman
Chief Financial Officer
April Gillmore
Business Development Marketing Manager
Barbie Drew
Contact Center Manager
Joan Sterns
HR & Operations Manager
Russell Scherker
IT Manager
Ashley Duckworth
Training & Development Coordinator
Cassie Hammer
Human Resource Coordinator
Karen Schuch
Shift Lead Coordinator
Michelle Daniels
Staffing Coordinator
Michelle Gamboa
White Glove Coordinator
Michael Stroud
IT Cloud Computing & Cyber Security Coordinator
Information Technology Development Coordinator
Robert Sandkamp
IT Cloud Computing & Cyber Security Coordinator
IT Cloud Computing & Cyber Security Coordinator
Stephanie Dambrosio
Customer Service Coordinator
Steve Jurbala
IT Cloud Computing & Cyber Security Coordinator
Account Scripting Coordinator
Teri Leggett
Business Development Coordinator
Business Development Coordinator
AnswerFirst Management
Meet Our Team
Matt Herron
President & CEO
Penny Herron
Director of Smiles
Don Quarterman
Chief Financial Officer
April Gillmore
Business Development Marketing Manager
Barbie Drew
Contact Center Manager
Joan Sterns
Human Resources Manager
Russell Scherker
IT Manager
Ashley Duckworth
Training & Development Coordinator
Cassie Hammer
Human Resource Coordinator
Karen Schuch
Shift Lead Coordinator
Michelle Daniels
Staffing Coordinator
Michelle Gamboa
White Glove Coordinator
Michael Stroud
IT Cloud Computing & Cyber Security Coordinator
Information Technology Development Coordinator
Robert Sandkamp
IT Cloud Computing & Cyber Security Coordinator
IT Cloud Computing & Cyber Security Coordinator
Stephanie Dambrosio
Customer Service Coordinator
Steve Jarbala
Account Scripting Coordinator
Teri Leggett
Business Development Coordinator
Our Culture
We’re Committed to Excellence & Integrity With Every Interaction
Our culture is rooted in a customer-first approach, where excellence and integrity guide every interaction. We prioritize truly understanding our clients’ needs through active listening and open dialogue, ensuring we offer solutions that meet their expectations or clearly communicate when we can’t.
Awards & Achievements
Celebrating AnswerFirst Acheivements
AnswerFirst is proud to be recognized for our exceptional customer support and professional services. Our awards and accolades reflect our commitment to excellence, continuous improvement, and providing a supportive and innovative work environment for our employees.
AnswerFirst Gives Back
We’re Passionate About Connection
Connection is at the heart of everything we do, and we extend this value beyond our services. We believe we have a responsibility to give back to the community that supports us. From local charity drives to strategic partnerships, we are dedicated to empowering positive change.
See How AnswerFirst is Creating Change In Our Community
AnswerFirst Clients
Serving Thousands of Businesses Around the Globe
