AnswerFirst Has Been Connecting People With Answers Since 1998
Our commitment to our employees, partners and the environment is why AnswerFirst is the most valuable choice for business contact center services. Our corporate headquarters is located in the Ybor City Historic District just outside of Downtown Tampa, FL and we provide answering services to thousands of clients around the globe.
Is AnswerFirst right for your business?
Think about why you feel you need a contact center.
Is it because you believe people like doing business with other people?
Ask yourself, should my business be providing help, answers or solutions to clients, vendors, partners or the public 24/7/365?
Next, when looking for a person, product, information or service, is speaking with a live, helpful, person the quickest way to either get it done or get the message across?
If you answered yes, then you have determined why you should choose AnswerFirst.
Benefits of Partnership with AnswerFirst
Quick and Professional Response Time
We do a terrific job of insuring proper Customer Service Professional staffing. 90% of our calls are answered by one of our CSPs within two rings. Only 1-3% of calls land in our hold queue and our average hold time is less than 15 seconds.
We never place your callers on hold to answer other calls. Once our CSP answers your call, they take the call to conclusion while being as courteous and helpful as possible. This results in an efficient, pleasant experience for your callers.
Every new message an inbound CSP takes is sent to our dispatch queue for a second set of eyes to look over it before delivery. This is to insure that every message we send is accurate and professional. Dispatch operators are also our most experienced Customer Service Professionals.
We provide HIPAA & PCI Compliant Secure Messaging
Reliability through Proven Technologies
We have redundant equipment for every infrastructure process and requirement.
Our entire facility has full power for an extended period of time for any type of power interruption. Full UPS, Lightning and Surge protection systems are also provided for all of our equipment.
Multiple SIP, Fiber, T-1 and PRI circuits routed from different providers down different routes.
Redundant ISP connections with automated roll-over capabilities in the event of an outage.