AnswerFirst Has Been Connecting People With Answers Since 1998

Our commitment to our employees, partners and the environment is why AnswerFirst is the most valuable choice for business contact center services. Our corporate headquarters is located in the Ybor City Historic District just outside of Downtown Tampa, FL and we provide answering services to thousands of clients around the globe.

Is AnswerFirst right for your business?

Think about why you feel you need a contact center.

Is it because you believe people like doing business with other people?

Ask yourself, should my business be providing help, answers or solutions to clients, vendors, partners or the public 24/7/365?

Next, when looking for a person, product, information or service, is speaking with a live, helpful, person the quickest way to either get it done or get the message across?

If you answered yes, then you have determined why you should choose AnswerFirst.

Benefits of Partnership with AnswerFirst

Quick and Professional Response Time
We do a terrific job of insuring proper Customer Service Professional staffing. 90% of our calls are answered by one of our CSPs within two rings. Only 1-3% of calls land in our hold queue and our average hold time is less than 15 seconds.
Superior Experience
We never place your callers on hold to answer other calls. Once our CSP answers your call, they take the call to conclusion while being as courteous and helpful as possible. This results in an efficient, pleasant experience for your callers.
Dispatch Operators
Every new message an inbound CSP takes is sent to our dispatch queue for a second set of eyes to look over it before delivery. This is to insure that every message we send is accurate and professional.  Dispatch operators are also our most experienced Customer Service Professionals.

We provide HIPAA & PCI Compliant Secure Messaging

Reliability through Proven Technologies

• Equipment
  We have redundant equipment for every infrastructure process and requirement spread across the US.
• Power
  Our entire facility has full 24/7 redundant power supplied by an oversized natural gas generator that can run for as long as is needed without interruption. Full UPS, Lightning and Surge protection systems are also provided for all of our equipment.
• Telephony
  Multiple SIP, Fiber, T-1 and PRI circuits routed from different providers down different routes.
• Internet
  Redundant ISP connections with automated roll-over capabilities in the event of an outage.

The Value of Our Services

Pay As You Go and Only For What You Use
Our rate plan means that you only pay for the work we perform for you. Don’t get stuck prepaying for a package and paying for unused calls, minutes or units.

Value Added Answering Services:

• Access to your call recordings in real-time
• Account activity call reports also available in real-time
• Messages archive
• Inbound e-mail processing

These are just a few of the many value added services we offer every client at no additional cost.

Transparency
With the ability to access so much of your account information in real time through our included Client Web Access web portal, our clients have a unique opportunity to see how we are performing on their account. It need never be a mystery to you again. Our willingness to be open and frank with this information speaks loudly of our desire to forge long term relationships with our clients. While others may snicker at the thought of providing this information to clients, we say give us a try and you too will discover the AnswerFirst difference.

We are constantly considering why our clients choose to partner with us.

We believe that this consideration is the key added value that enables us to provide our clients, and theirs, first-class service.

We listen.

We make sure that, through questions, conversation and feedback, we really understand what our clients want.  And, if we can not give them what they want, we tell them we can’t, then follow that truth, with what we CAN do if we feel there may be other ways to meet their needs.

When we make mistakes, we don’t just apologize.

We address our errors with humility, integrity and honesty and we follow-up by making the necessary adjustments to limit future occurrences of the same issues.  We are humans and humans make errors. It’s how we handle our mistakes that makes a difference.

Every time we speak with our partners, and their clients, we do so with respect and professionalism in mind.

We envision a world where all companies provide top-notch customer service to all of their clients and we are making our vision a reality by doing our part to provide all of our clients and their clients with the best customer service experiences possible.  Every time. All the time.

Are you ready to provide your customers with top-notch customer service experiences?

Contact one of our Business Development Coordinators at 1-800-645-2616 or fill out this simple form to download our free information packet and learn more about what AnswerFirst can do for you, your business and your customers.