Customer Service & Returns
Imagine being able to provide support to your customers when they need it; no matter what time of day or night.
The Importance Of 24/7 Customer Service And Returns Support
Wondering if you should invest in 24/7 customer service and returns support from an outsourced partner like AnswerFirst? Curious to learn more about the benefits of working with us? Here are just a few reasons you should invest in truly 24/7 service.
Improve Customer Satisfaction
Your customers are spread throughout the country – or even globally – and they all have different schedules and may contact your company at different times for support. On top of that they all have their own preferred channels for communicating.
Simply having a part-time team of customer service representatives, or only opening up your phone, website chat or email during a certain time of day could pose issues for those without typical 9-5 schedules. When your customers are having issues, you want to know about it as soon as possible.24/7 customer service and returns support is a key way to enhance customer satisfaction. No matter what time – day or night – a customer can initiate a return, or discuss an issue they’re having with your product or services, so that the appropriate action can be taken. This availability makes it easier to provide great customer service experiences – and ensures your customers always feel like their needs are being met.
Streamline The Return ProcessYour goal should always be to minimize the time it takes for a customer to make a return. The sooner they send their items back, the sooner you can process their refunds, and the sooner you can restock the returned product, to resell it to someone else. The longer it takes for a customer to return an item, the longer each of these processes will take. Making it easy for customers to initiate returns 24/7 ensures that the process goes as quickly and smoothly as possible.
Enhance Brand Loyalty & Recognition
Every company should make it their goal to be known for stellar customer service. Many successful businesses have built their entire brands on offering great, reliable, and always-available service. Great service helps businesses build better brand reputations, and fosters loyalty with existing customers.
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What To Look For In An Outsourced Customer Service And Returns Partner
Omnichannel SupportYour customers don’t just contact you by phone anymore, so you need a company that supports modern platforms, such as Facebook, Twitter, Instagram, email, chat and text-based support. By choosing a partner who offers omnichannel support, you can ensure that your customers always get the help they need, no matter what communication platform they prefer.
U.S. Based ServiceUS-based service is typically superior to service offered by near-shore of off-shore customer service providers, so look for a company that offers US-based service with experienced customer service representatives.
True 24/7/365 AvailabilityYour customers should be able to contact you anytime – and that includes nights, weekends, and holidays. Make sure you choose an outsourced partner with 24/7/365 staff availability, as this will help enhance customer satisfaction.
Escalation ServicesIn some cases, your outsourced partner won’t be able to satisfactorily resolve an issue, so there should be an escalation and transfer system, which will allow a customer to speak with a supervisor, or contact one of your staff members directly. This helps to ensure that they will have their issue resolved with just a single communication.
Expecting a call from an important client or customer? Need to make sure you take it directly? You’ll definitely want to find a company which can transfer calls to you automatically, to make sure you never miss out on important client communications.
Ideally, you should be able to trust your outsourced partner to handle all of these tasks and more – including the entire returns and customer service process.
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.