Customer Service & Returns

Imagine being able to provide support to your customers when they need it; no matter what time of day or night.

24/7 Customer Service And Returns Support

Wondering if you should invest in 24/7 customer service and returns support from an outsourced partner like AnswerFirst? Curious to learn more about the benefits of working with us? Here are just a few reasons you should invest in truly 24/7 service.

Improve Customer Satisfaction

Your customers are spread throughout the country – or even globally – and they all have different schedules and may contact your company at different times for support. On top of that they all have their own preferred channels for communicating.

Simply having a part-time team of customer service representatives, or only opening up your phone, website chat or email during a certain time of day could pose issues for those without typical 9-5 schedules. When your customers are having issues, you want to know about it as soon as possible.

24/7 customer service and returns support is a key way to enhance customer satisfaction. No matter what time – day or night – a customer can initiate a return, or discuss an issue they’re having with your product or services, so that the appropriate action can be taken. This availability makes it easier to provide great customer service experiences – and ensures your customers always feel like their needs are being met.
Streamline The Return Process

Your goal should always be to minimize the time it takes for a customer to make a return. The sooner they send their items back, the sooner you can process their refunds, and the sooner you can restock the returned product, to resell it to someone else. The longer it takes for a customer to return an item, the longer each of these processes will take.

Making it easy for customers to initiate returns 24/7 ensures that the process goes as quickly and smoothly as possible.
Enhance Brand Loyalty & Recognition

Every company should make it their goal to be known for stellar customer service. Many successful businesses have built their entire brands on offering great, reliable, and always-available service.

Great service helps businesses build better brand reputations, and fosters loyalty with existing customers.

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“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”

Steven Kollander

“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”

Tracy Lobertini

“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”

Matt Lentz

“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”

Teri Bennett

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

What To Look For In An Outsourced Customer Service And Returns Partner

Omnichannel Support

Your customers don’t just contact you by phone anymore, so you need a company that supports modern platforms, such as Facebook, Twitter, Instagram, email, chat and text-based support. By choosing a partner who offers omnichannel support, you can ensure that your customers always get the help they need, no matter what communication platform they prefer.
U.S. Based Service

US-based service is typically superior to service offered by near-shore of off-shore customer service providers, so look for a company that offers US-based service with experienced customer service representatives.
True 24/7/365 Availability

Your customers should be able to contact you anytime – and that includes nights, weekends, and holidays. Make sure you choose an outsourced partner with 24/7/365 staff availability, as this will help enhance customer satisfaction.
Escalation Services

In some cases, your outsourced partner won’t be able to satisfactorily resolve an issue, so there should be an escalation and transfer system, which will allow a customer to speak with a supervisor, or contact one of your staff members directly. This helps to ensure that they will have their issue resolved with just a single communication.
Call Transfers

Expecting a call from an important client or customer? Need to make sure you take it directly? You’ll definitely want to find a company which can transfer calls to you automatically, to make sure you never miss out on important client communications.

Ideally, you should be able to trust your outsourced partner to handle all of these tasks and more – including the entire returns and customer service process.

At AnswerFirst, our services fulfill all of the above requirements – and we always go above and beyond what’s required of us, to ensure that your customers are completely satisfied.

We Have Hundreds Of 5 Star Reviews

“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
Thank you.”

Crystal C.

“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”

Albert B.

“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”

Andrew N.

“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”

Chris N.

“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”

Paul C.

“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”

Dan L.

“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”

John C.

“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”

David L.

“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”

Gary S.