Customer Service & Returns

Imagine being able to provide support to your customers when they need it; no matter what time of day or night.

The Importance Of 24/7 Customer Service And Returns Support

Wondering if you should invest in 24/7 customer service and returns support from an outsourced partner like AnswerFirst? Curious to learn more about the benefits of working with us? Here are just a few reasons you should invest in truly 24/7 service.

  • Improve Customer Satisfaction

    Your customers are spread throughout the country – or even globally – and they all have different schedules and may contact your company at different times for support. On top of that they all have their own preferred channels for communicating.

    Simply having a part-time team of customer service representatives, or only opening up your phone, website chat or email during a certain time of day could pose issues for those without typical 9-5 schedules. When your customers are having issues, you want to know about it as soon as possible.

    24/7 customer service and returns support is a key way to enhance customer satisfaction. No matter what time – day or night – a customer can initiate a return, or discuss an issue they’re having with your product or services, so that the appropriate action can be taken. This availability makes it easier to provide great customer service experiences – and ensures your customers always feel like their needs are being met.

  • Streamline The Return Process

    Your goal should always be to minimize the time it takes for a customer to make a return. The sooner they send their items back, the sooner you can process their refunds, and the sooner you can restock the returned product, to resell it to someone else. The longer it takes for a customer to return an item, the longer each of these processes will take.
    Making it easy for customers to initiate returns 24/7 ensures that the process goes as quickly and smoothly as possible.
  • Enhance Brand Loyalty & Recognition

    Every company should make it their goal to be known for stellar customer service. Many successful businesses have built their entire brands on offering great, reliable, and always-available service.

    Great service helps businesses build better brand reputations, and fosters loyalty with existing customers.

Our Reviews Show How We’re Different

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4.8 Stars - Based on 309 User Reviews

  • Gabrielle Short Avatar

    Our client support specialist, Aimee, addresses our questions and concerns immediately. We've been impressed with the wonderful customer service offered by Answer First!

    Gabrielle Short
  • tracy lobertini Avatar

    We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.

    tracy lobertini
  • Matt Lentz Avatar

    AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I'd highly recommend Aimee and her team!

    Matt Lentz
  • Teri Bennett Avatar

    We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.

    Teri Bennett
  • All About You Avatar

    As an event management company who is always on the go, it is important to ensure the phone lines are covered. Answer First handles all of our calls so that we never miss a clients call. Thank you for the great service!

    All About You
  • Steven Kollander Avatar

    I had been with another answering service for twenty years prior to signing up with you. They don't even hold a candle to you. You are great.

    Steven Kollander
  • Jesse P. Grote Avatar

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Grote
  • rpmp Avatar

    Honestly, could not ask for more! They are the best answering service we have ever had and priced extremely fair!

  • David Harris Avatar

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David Harris

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

What To Look For In An Outsourced Customer Service And Returns Partner

  • Omnichannel Support

    Your customers don’t just contact you by phone anymore, so you need a company that supports modern platforms, such as Facebook, Twitter, Instagram, email, chat and text-based support. By choosing a partner who offers omnichannel support, you can ensure that your customers always get the help they need, no matter what communication platform they prefer.
  • U.S. Based Service

    US-based service is typically superior to service offered by near-shore of off-shore customer service providers, so look for a company that offers US-based service with experienced customer service representatives.
  • True 24/7/365 Availability

    Your customers should be able to contact you anytime – and that includes nights, weekends, and holidays. Make sure you choose an outsourced partner with 24/7/365 staff availability, as this will help enhance customer satisfaction.
  • Escalation Services

    In some cases, your outsourced partner won’t be able to satisfactorily resolve an issue, so there should be an escalation and transfer system, which will allow a customer to speak with a supervisor, or contact one of your staff members directly. This helps to ensure that they will have their issue resolved with just a single communication.
  • Call Transfers

    Expecting a call from an important client or customer? Need to make sure you take it directly? You’ll definitely want to find a company which can transfer calls to you automatically, to make sure you never miss out on important client communications.

Ideally, you should be able to trust your outsourced partner to handle all of these tasks and more – including the entire returns and customer service process.

At AnswerFirst, our services fulfill all of the above requirements – and we always go above and beyond what’s required of us, to ensure that your customers are completely satisfied.

We Have Hundreds Of Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary Sippin Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward & Rebeca Gallegos Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine Lewis Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport Branding Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David Harris Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve Brandt Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Grote Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor Belman Avatar
    Victor B.

Our contact center software integrates seamlessly with the software you’re already using!

Trusted by Thousands Of Businesses

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