Our Average Time To Answer
Less Than 6 Seconds (Less Than One Ring)
Our Average Call Abandon Rate
Less Than 2% Of Callers Disconnect Before We Answer
Our Pricing Automatically Adjusts To The Lowest Rate For You
No additional fees for nights, weekends or holidays.
Rates From $1.15 – $1.60 Per Minute
(Based On Your Usage)
Pay As You Go
(No Minimum Usage or Commitment to Minute Plans)
True One Second Billing
(No Rounding Up To The Nearest Minute)
Some Account Benefits Include
- We Never Outsource Overseas. US Customer Service Professionals.
- Per Minute Rate Auto Adjusts Every Month To Our Best Rate.
- Download Detailed Call Reports 24/7/365. Full Transparency!
- Secure Web Portal – Easily Manage Your Account From Anywhere!
- Free Integration With Most Business Software – Click To Learn About Express API Integrations.
Real People Providing Exceptional Service
Live Call Answering
Live Call Patching
Our Inbound Call Center Services Help Businesses Grow
OF HAPPY CUSTOMERS
Get Our Pricing & Info Packet Sent To Your Inbox Now
Learn more about our unique pricing model and the AnswerFirst difference!
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We Have Hundreds Of 5 Star Reviews
“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”
“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”
“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”
“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”
“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”
“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”
“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”
“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
Trusted by Thousands Of Businesses
We Are More Than Just A Call Center
Unlike a regular Call Center, which receives requests only by telephone, an Inbound Contact Center handles inbound customer communication over multiple channels including:
- Web Chat
- Messaging Apps
- Social Media
- SMS or Text
Contact Centers use various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data.
AnswerFirst is an Inbound Contact Center, with a Call Center beginning.
However, by utilizing all communication channels and implementing omni-channel support, AnswerFirst has established a firm foothold in the contact center industry.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
Be Available to Your Customers 24/7/365
AnswerFirst call center services are the perfect compliment for small or large businesses who find the cost of providing in-house 24/7 live support prohibitive.
Whether your needs are as simple as collecting important personal and product information from your callers on a sparse per order basis or as demanding as sales and support for a nationwide advertising campaign, our Customer Service Professionals can field calls transparently as though they work directly for your company.
We specialize in combining various services to deliver custom-tailored contact center solutions.
In most cases, we can integrate directly from your CRM, e-commerce solution or trouble ticketing system and even provide information using your FAQs and knowledge-base.
Our 24/7 Inbound Call Center Services Include:
AnswerFirst Customer Service Is Industry Leading
When you partner with AnswerFirst your clients are not just provided the excellent 24/7 live service, but YOU too are receiving that same level of service, which in turn, ultimately gets you immediate results.
How We Help Businesses Grow