Did you know that there are more than 4.77 billion phone users in the world right now? Luckily you don’t have to worry about all of them sending you phone calls.
However, many companies don’t have a strategic plan on how to deal with missed phone calls, and that can be very detrimental to your business.
Learn about these 5 benefits to having responsive phone call system.
1. Improved Reliability
The first advantage to having a responsive phone system is that your customers will view you with increased reliability.
Reliability plays a large part in your bottom line. In fact, for many companies, such as the auto industry, it is the most sought-after characteristic.
The more reliable a customer feels your brand is, the more often they will return for other business decisions.
2. Better Two-Way Communication
The second benefit is that you can improve your communication with customers. A large part of marketing is one-sided. When your clients reach out to talk through the phone it opens a lot of doors.
A good phone answering service allows you to capitalize on this new channel of communication and turn into a more profitable discussion.
However, not all answering services are helpful. Learn about these 3 common mistakes and how to avoid them.
3. Cost Effective
The third advantage to have a response driven phone call system is that it’s cost-effective. Your employees may receive dozens of calls every day, many of which are misdirected or involve frequently asked questions.
A phone system helps your employees to be more effective with their time by taking away some of the detractors.
Learn how to find the best answering service for your business.
4. More Referrals
Next, a phone system will increase the number of referrals your business receives. In fact, nearly 83 percent of consumers are willing to refer business over to you when they have a positive experience.
Responsive phone systems are a great way to create positive experiences for your customers. They help your customers get connected and receive answers quicker, which is always positive.
5. Better Brand Image
Lastly, a responsive phone call will help build your brand image. Not only does it show you are reliable, as stated above, but it also helps your brand seem more caring and organized.
If you want your customers to view you as the most trusted or reliable service provider then you’re phone system should be set up as such. It’s hard to put a numerical value on good branding, but it’s clear that it places a large part in your bottom line.
The Future of Responsive Phone Calls
With so many people using smartphones, business marketing and responding is changing. It’s incredibly easy for a customer to call up a company in the spur of the moment to ask a question about their product.
The only concern you have to worry about is if you’ll be ready when those phone calls come in.
Contact us to learn more about how to set up an effective phone answering system for your business.