It is fairly easy to find answering service providers that offer free trials.
In my experience, companies that do so are having to make up for offering an inferior product. If they can only sell accounts through manipulation and perceived cost savings instead of by offering value and superior customer service, then what are you really buying?
Free trial accounts are typically set-up using templates, that allow for only the most basic account functionality to be utilized. So, during a free trial you are not really testing the true customization and features of the service. Furthermore, call center software is configured to favor free trial accounts; these accounts are placed on a priority list, so that trial account calls ring in over the service’s existing clients’ calls. Of course, this configuration is in place only during the free trial so that your calls get answered more quickly during the trial than they will when you actually sign on the dotted line. What does this mean?
It means you have no clue the type of service which you are really employing.
At AnswerFirst, we don’t use gimmicks, trials or discounts to lure potential clients into choosing our service. In fact, before we talk about cost we first determine a potential client’s needs and then make sure we can actually meet those needs accurately and efficiently. If at some point during this initial consultation we determine that we’re not a good fit for a client’s needs, we don’t force the sale or the relationship because with our no contract, cancel anytime policy, we can’t afford to take on accounts that we know we won’t be successful in servicing. As the front line for your business, we stress the importance of becoming partners, not vendors. We believe every good partnership begins with good consultations, not deceptive sales pitches.
Even if you don’t choose AnswerFirst, you deserve these things from your contact center provider:
- Quality Service
- Affordable Rates
- Flexible Per Minute Rate for Volume
- Easy and Free Cancellation
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