Why Choose AnswerFirst?

Does the service have a solid online reputation including unpaid reviews on major platforms?

Many services pay third-party “review” platforms for positive reviews and featured placements.

Does the service record all calls and make the recordings available via a secure online portal in real-time at no additional cost?

Some services don’t make all your call recordings available.

Does the service provide a completely redundant platform?

Are management, operators and equipment located in multiple locations across the U.S to address natural disasters and man-made catastrophes?

Does the service provide true omni-channel support?

Omni-channel support allows your clients to receive seamless support across all communication channels, like phone, email and web chat.

Does the service’s normal rate include 24/7/365 live answering including holidays & nights?

Many services only offer a voicemail option during these times, while others charge additional fees.

Does the service share its contact center statistics and reports openly?

Getting a transparent view of the service’s performance metrics is important, but many services don’t share this openly with clients.

Does the service have adequate staff standing by 24/7 to handle your calls during busy times?

Many services only have a small number of trained of operators to field your calls.

Does the service bill for all work performed in true one-second increments?

Most services round minutes up to the next 5, 15, and even 60 seconds, meaning you’re paying for time you aren’t using.

Does the service provide a free online portal where all your account information may be updated and all message & dispatch information is available in real-time?

At AnswerFirst, we provide all our clients with free, secure online access to their accounts. Update your on-call schedule from anywhere and at any time.