Last week I was dispatching for a senior living complex. When I contacted the person on-call and advised them that there was a tenant locked out of the building, they asked for a phone number for the caller. Unfortunately, the caller locked his phone inside and was calling from outside of the building on the entry phone. I advised my coworker to let me know if he called back again, to keep him on the line and transfer the caller back to me. When I went to finally connect the caller with the on-call person at 1:15 a.m., the on-call person thanked me because the tenant who was locked out was in his early stages of dementia and his family was actually in the process of making arrangements for new, more secure housing.
I was glad I could help make sure someone’s father was safe for the night.
AnswerFirst Customer Service Professional
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