Shopping for Answering ServiceAt AnswerFirst, we strive everyday to provide our clients AND prospective clients with top notch service; it is our biggest priority.

I want to help everyone I speak with choose the the right customer service solution provider for their business.  So, I have put together this list of things to look out for when shopping around for an answering service.

Pricing Structure

There should always be one simple rate plan for everyone. Answering Services are not complicated or complex and if the company you choose is utilizing state of the art software and equipment, the pricing should not be complicated or complex either. Always ask if there are taxes. tolls, surcharges or any other hidden fees for services like dispatching and message delivery, call forwarding, or fax and alpha paging.

Our answering service rates are simple: you pay for what you use, as you go, in true one second increments. We don’t offer minute packages that require you to guess how many minutes you’re going to use each month. There are no overage fees, hidden fees or leftover minutes OR SECONDS to be wasted. And, our Flexible Rate Schedule automatically moves you to a lower rate when you use the appropriate amount of minutes to qualify for the lower rate. There’s no need to change plans or adjust your usage to fit into a certain package.

True one second billing means 15 to 25% cost savings compared to services that bill in 6, 15, 30 & 60 second increments. Why pay more for something you did not use?

Excellent Customer Service

Answering Service sales agents should be knowledgeable, friendly and helpful. If your sales agent provides you with top-notch service from day 1, you can expect your callers will experience the highest level of customer service available.

Transparency

Your call recordings, messages and detailed call reports are available in real time via our client web access. With the ability to access your account information in real time through our included Client Web Access web portal, our clients have a unique opportunity to see how we are performing on their account. It need never be a mystery to you again. Our willingness to be open and frank with this information speaks loudly of our desire to forge long term relationships with our clients. While others may snicker at the thought of providing this information to clients, we say give us a try and you too will discover the AnswerFirst difference.

Nights, Weekends & Holidays

A true 24/7/365 service will never charge extra for nights weekends or Holidays.

Accurate Detailed Account Set Up

No one is going to learn about your company in a matter of seconds. Companies that offer immediate set up are typically not an “In Demand” service. Becoming an extension of your business is more than just answering in your company name. Our account set up turnaround time varies from 24 to 72 hours, sometimes longer, based on the clients ability to speak with their set up representative, before the account is built. While expedited set up is available, it offers little to no time for us to familiarize our agents with your business before they take their first call.

These are just a few things to search for when shopping around for a service. For a detailed list of questions you might want to ask when shopping around, click here.

Teri Erickson, AnswerFirst Business Development Coordinator

If I don’t provide our potential clients with top-notch customer service from day 1, then why should they trust my company to provide their clients with the same? I hope you found this article helpful, if you have any questions you can contact me on my direct line at AnswerFirst: 813-636-3975 or send an email to: terickson@answerfirst.com

By Teri Erickson profile | twitter
Teri Erickson is a Business Development Coordinator for AnswerFirst Communications, an international Customer Service Solutions Provider.

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Teri Erickson

Business Development Coordinator at AnswerFirst
I hope you found this article helpful, if you have any questions you can contact me on my direct line at AnswerFirst: 813-636-3975. If I don’t provide our potential clients with top-notch customer service from day 1, then why should they trust my company to provide their clients with the same?