24/7 Service Provider Answering Services

Live, U.S.-based answering service for HVAC, plumbing, electrical, construction, landscaping & other service providers—available 24/7.

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Keep your business available outside of normal working hours.

Customer satisfaction depends on prompt, reliable communication. Our 24/7 answering services guarantee your clients’ calls are always answered with the professionalism and urgency they expect, no matter the hour.

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24/7 Live Phone Answering

Never miss an important phone call again. Whether it’s an emergency request or a routine service inquiry, we provide live, around-the-clock support for your business.

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Message Taking & Instant Notifications

Stay informed without being tied to the phone. We take detailed messages and send real-time notifications via text, email, or your preferred system.

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Call Screening & Lead Qualification

Not every call is urgent, so we filter inquiries, gather key details, and qualify leads to ensure you focus on high-priority opportunities..

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Emergency Call Handling & Dispatching

When urgent situations arise, our team ensures emergency calls are prioritized and dispatched to the right technician or department quickly.

Pricing That Adjusts to the Lowest Rate for You

No additional fees for weekends, nights or holidays.

$30 Per Month

Rates From $1.50 – $1.85 Per Minute

(Based On Your Usage)

Pay As You Go

(No Minimum Usage or Commitment to Minute Plans)

True One Second Billing

(No Rounding Up To The Nearest Minute)

Your Account Benefits Include:

  • We Never Outsource Overseas. U.S Customer Service Professionals.
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration with Most Business Software
Get Detailed Pricing in Your InboxGet Detailed Pricing in Your Inbox
  • We Never Outsource Overseas
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration With Most Business Software

Live Answering Services for Service Providers

Missed calls mean missed business. Whether you’re a residential or commercial service provider, our answering service guarantees that potential customers always get the prompt, professional service they need.

HVAC Answering Service

When heating or cooling systems fail, every minute counts. HVAC issues can create discomfort and even risks for your clients, so being unavailable to take a call could result in lost business. Our HVAC phone answering service ensures that every emergency call, service request, and maintenance inquiry is handled with urgency—no matter the time of day or night. Our HVAC answering service takes messages, dispatches technicians, and ensures your clients always have the help they need.

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Dentist working with patient

Electrician Answering Service

Electrical problems can quickly escalate into safety hazards. Whether your clients are dealing with power outages, faulty wiring, or new installation requests, you need to respond quickly and efficiently. Our electrician answering service ensures that no emergency goes unanswered. We field urgent inquiries, schedule appointments, and dispatch calls to your team promptly. Our answering service for electricians gives your business the freedom to focus on providing safe, reliable service to your customers.

Dentist working with patient

Answering Service for Plumbing Companies

Plumbing emergencies don’t wait for business hours, and neither should your customers. From burst pipes to clogged drains, every plumbing call represents a potential crisis. Our 24/7 plumbing answering service ensures that every emergency call is properly screened, appointments are scheduled, and urgent issues are immediately relayed to your on-call technicians. Our plumbing answering services work around the clock to make sure your business never misses an opportunity.

Dentist working with patient

Construction Answering Service

Managing multiple job sites, client inquiries, and project deadlines can be overwhelming, and having a reliable communication system in place is key to maintaining efficiency. Our answering service for construction companies assists with incoming calls, scheduling, and emergency requests, ensuring smooth operations at all hours of the day. With a construction answering service, your team can stay focused on the job at hand, while also ensuring quick customer response times.

Lawn Care & Landscaping Answering Service

Our answering service for landscapers and lawn care companies ensures every customer gets the attention they deserve–even during peak call time/seasons, or after hours. With a landscaping answering service, your business gets professional, dedicated support managing appointments, fielding inquiries, and relaying urgent messages to your team. This helps your landscaping business maintain efficiency and excellent customer service all year long.

Live Answering Services for Service Providers

Missed calls mean missed business. Whether you’re a residential or commercial service provider, our answering service guarantees that potential customers always get the prompt, professional service they need.

Male HVAC worker working on ac

HVAC Answering Service

When heating or cooling systems fail, every minute counts. HVAC issues can create discomfort and even risks for your clients, so being unavailable to take a call could result in lost business. Our HVAC phone answering service ensures that every emergency call, service request, and maintenance inquiry is handled with urgency—no matter the time of day or night. Our HVAC answering service takes messages, dispatches technicians, and ensures your clients always have the help they need.

Electrician Answering Service

Electrical problems can quickly escalate into safety hazards. Whether your clients are dealing with power outages, faulty wiring, or new installation requests, you need to respond quickly and efficiently. Our electrician answering service ensures that no emergency goes unanswered. We field urgent inquiries, schedule appointments, and dispatch calls to your team promptly. Our answering service for electricians gives your business the freedom to focus on providing safe, reliable service to your customers.

two male electricians working on breaker box
plumber under the sink with flashlight

Answering Service for Plumbing Companies

Plumbing emergencies don’t wait for business hours, and neither should your customers. From burst pipes to clogged drains, every plumbing call represents a potential crisis. Our 24/7 plumbing answering service ensures that every emergency call is properly screened, appointments are scheduled, and urgent issues are immediately relayed to your on-call technicians. Our plumbing answering services work around-the-clock to make sure your business never misses an opportunity.

Construction Answering Service

Managing multiple job sites, client inquiries, and project deadlines can be overwhelming, and having a reliable communication system in place is key to maintaining efficiency. Our answering service for construction companies assists with incoming calls, scheduling, and emergency requests, ensuring smooth operations at all hours of the day. With a construction answering service, your team can stay focused on the job at hand, while also ensuring quick customer response times.

construction worker on-site
landscaper rolling out new grass

Lawn Care & Landscaping Answering Service

Our answering service for landscapers and lawn care companies ensures every customer gets the attention they deserve–even during peak call times, busy seasons, or after hours. With a landscaping answering service, your business gets professional, dedicated support managing appointments, fielding inquiries, and relaying urgent messages to your team. This helps your landscaping business maintain efficiency and excellent customer service all year long.

Why choose AnswerFirst?

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90% of calls answered on the first ring.

Fast response times mean your customers get help right away—no frustrating delays or wait times.

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Top-tier services at unbeatable prices.

No more sacrificing quality for affordable costs—we provide top-tier services at a price that fits your budget.

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100% U.S-based, human-powered customer support.

Our team of 24/7, live virtual receptionists are all located in the U.S, ensuring high-quality interactions.

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Free portal for easy account access & management.

Access your account anytime with a simple, user-friendly online portal designed for transparency & convenience.

Getting started with AnswerFirst is easy.

Transform your business’s call answering process in just 4 simple steps.

STEP 1

See if AnswerFirst is Right for Your Business

Fill out the form or call us to speak with a Business Development Specialist. They’ll provide you with detailed pricing info & help you determine if we’re the right fit for your business.

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Call Us: 1-800-645-2616

STEP 2

Sign Up with AnswerFirst

Complete the sign up form. Yes, we know it’s a little long, but this is the first step in ensuring your calls are answered to your exact specifications.

STEP 3

Meet Your Dedicated White Glove Representative

Your White Glove Representative will guide you through the setup process and provide dedicated support during your first 45 days to help you maximize your AnswerFirst account.

STEP 4

Forward Your Calls to AnswerFirst

No need to change your existing business phone number; just forward your calls to us when you want us to answer.

Get our pricing sent to your inbox now.

Discover how our Pay-As-You-Go pricing works & the benefits included in your AnswerFirst account.

If you experience any issues completing the form or don’t receive an email from us after completion, please contact Business Development at 866-343-3306.

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We value your privacy & do not sell your personal information to any third party. Your data is used solely to enhance your experience with our services & provide relevant communications.

Our service provider answering service helps thousands of businesses just like yours.

Kobie Kooling HVAC Answering Service Case Study by AnswerFirst

Our service provider answering service helps thousands of businesses just like yours.

Kobie Kooling HVAC Answering Service Case Study by AnswerFirst

Ready to discuss how we can help your business?

Our Business Development Specialists are ready to answer any questions you have about our answering services, and provide you with all the information you need to get started with AnswerFirst.

Get answers to common questions about our answering services for service providers.

We have over 20 years of experience providing answering services to a variety of residential and commercial Service providers. Some of the common industries we work with are: HVAC, Plumbing, Electric, Roofing, Construction, Restoration, Cleaning and Landscaping.   

AnswerFirst is well-versed in these industry’s unique needs and requirements.

You can visit our Reviews & Testimonials page to learn about our clients’ experiences working with us. Additionally, our Case Studies page highlights how we have successfully supported businesses in the Service Provider sector.

Absolutely. We understand that each business has unique needs, challenges, and requirements. Our services can be fully customized to meet the specific demands of your business, both during and after hours, ensuring seamless communication and exceptional client support.

Yes, our Customer Service Professionals are equipped to triage and escalate issues or cases to the appropriate personnel or departments within your businesses, both during and after hours. This ensures that inquiries or problems are addressed efficiently and directed to the right resources for resolution.

Yes, our answering services can integrate with your existing business systems. We offer both express and full integration options via API.

For more detailed information about our integration capabilities, please visit our Integrations page.

We keep our pricing simple, removing the burden of comparing and choosing the best plan for you. With AnswerFirst, you pay an affordable monthly base rate plus a per-minute rate for the services you actually use, as you use them. We offer true one-second billing, meaning we don’t round up to the nearest minute, and we don’t lock you into any contracts or commitments.

Please visit our Pricing page for more details.

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Discover our solutions to your biggest challenges.

  • Managing After-Hours & Emergency Calls
  • Handling High Call Volumes & Interruptions
  • Improving Customer Satisfaction & Response Times
  • Screening Calls & Qualifying Leads
  • Handling Call Overflow During Peak Seasons
Service requests and emergencies don’t stop when you do, and missed calls can result in lost opportunities.

Our 24/7 live answering service ensures every call is answered promptly, whether it’s an emergency service request, a new client inquiry, or a follow-up from an existing customer. With our around-the-clock availability, you can be sure your clients never feel neglected, and you never miss a chance to grow your business.
Balancing multiple jobs and administrative tasks can make answering calls impossible.

With our answering services, your business gets a dedicated, live virtual receptionist that acts as an extension of your team, handling customer inquiries, scheduling appointments, and providing updates while you focus on the job at hand. With our help, you’ll stay on top of customer communication without sacrificing productivity or overburdening your staff.
Clients expect prompt responses, especially when they need help quickly. Long wait times or missed calls can lead to frustration, potentially damaging your reputation and causing customers to seek help elsewhere.

Our live U.S.-based virtual receptionists provide fast, friendly, and professional customer support, improving your response times and ensuring a positive customer experience. By handling calls efficiently, we help boost client satisfaction, ensuring they return to you when they need service again.
Not every call is a high-priority lead, and spending time on unqualified inquiries can reduce efficiency. Our virtual receptionists filter out unqualified leads, ensuring that only the most relevant, urgent calls get through to you.

We gather important client details—such as service needs, urgency, and location—so you only engage with customers who are ready to book an appointment. This means you can focus your time and resources on high-value clients, maximizing your productivity and improving overall business efficiency.
Certain times of the year create surges in demand, leaving you overwhelmed with high call volumes. From seasonal maintenance requests to emergency service inquiries, managing increased calls can be stressful.

Our call overflow answering service steps in during peak times to manage overflow, ensuring no call is missed and no customer is left waiting. Whether it’s the middle of a busy summer or winter’s first cold snap, we’ve got you covered with efficient, professional service that supports your business through its busiest periods.

Service requests and emergencies don’t stop when you do, and missed calls can result in lost opportunities. Our 24/7 live answering service ensures every call is answered promptly, whether it’s an emergency service request, a new client inquiry, or a follow-up from an existing customer. With our around-the-clock availability, you can be sure your clients never feel neglected, and you never miss a chance to grow your business.

Balancing multiple jobs and administrative tasks can make answering calls impossible. With our answering services, your business gets a dedicated, live virtual receptionist that acts as an extension of your team, handling customer inquiries, scheduling appointments, and providing updates while you focus on the job at hand. With our help, you’ll stay on top of customer communication without sacrificing productivity or overburdening your staff.

Clients expect prompt responses, especially when they need help quickly. Long wait times or missed calls can lead to frustration, potentially damaging your reputation and causing customers to seek help elsewhere. Our live U.S.-based virtual receptionists provide fast, friendly, and professional customer support, improving your response times and ensuring a positive customer experience. By handling calls efficiently, we help boost client satisfaction, ensuring they return to you when they need service again.

Not every call is a high-priority lead, and spending time on unqualified inquiries can reduce efficiency. Our virtual receptionists filter out unqualified leads, ensuring that only the most relevant, urgent calls get through to you. We gather important client details—such as service needs, urgency, and location—so you only engage with customers who are ready to book an appointment. This means you can focus your time and resources on high-value clients, maximizing your productivity and improving overall business efficiency.

Certain times of the year create surges in demand, leaving you overwhelmed with high call volumes. From seasonal maintenance requests to emergency service inquiries, managing increased calls can be stressful. Our call overflow answering service steps in during peak times to manage overflow, ensuring no call is missed and no customer is left waiting. Whether it’s the middle of a busy summer or winter’s first cold snap, we’ve got you covered with efficient, professional service that supports your business through its busiest periods.

Access & manage your AnswerFirst account.

AnswerFirst Client Web Access

Client Web Access (CWA) Portal

The CWA Portal allows for secure and convenient management of your answering service needs and preferences. Whether you need to adjust on-call schedules, monitor service performance, or integrate with your business systems, our portal ensures you have the tools and information you need at your fingertips.

View, respond to, and organize messages taken by AnswerFirst. Easily prioritize and track important communications to ensure timely responses and maintain seamless customer interactions.

Take charge of your account by updating critical information such as contact details, on-call schedules, and service preferences. Tailor the settings to align with your operational needs and ensure uninterrupted service.

Gain insights into your service usage with detailed call logs, comprehensive reports, and performance metrics. Use this data to assess service effectiveness and make informed decisions to enhance customer satisfaction.

Configure and maintain API integrations with your existing business software directly through the portal. This ensures smooth data transfer and synchronization across platforms, streamlining your workflow and improving efficiency.

Review and manage your billing statements, invoices, and payment history all in one place. Stay informed about your account balance and ensure timely payments without the hassle

Access a wealth of resources, including FAQs and support documentation, to quickly find answers to your questions. If you need further assistance, our support team is just a click away, ready to help you resolve any issues.

Connect With Your Business Software

Our answering service and call center software integrates seamlessly with your existing business software. With both API options and our AnswerFirst Zap, we keep your business connected, ensuring seamless data flow.

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Real people,
real interactions,
real results.

Our service provider receptionists are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction.

Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Real people, real interactions, real results.

Our service provider receptionists are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction. Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.