OF HAPPY CUSTOMERS
YEARS IN BUSINESS
Our Answering Service Software Can Connect Directly with Salesforce
Using the power of APIs (and some of our talented programming department team members here at AnswerFirst) we can connect our answering service platform with your Salesforce account so that our Customer Service Professionals can capture new leads, create or update contacts and create & assign cases to your team – all without having direct access to your Salesforce account or your Salesforce username and password.
Our 24/7 Live Answering Services Are Useful When:
Your Office Is Unattended
You Need to Provide Immediate Customer Care
Your Main Phone Line Is Engaged
Your Wish to Work Undisturbed
You Are Understaffed
You Need After Hours Calls Answered Professionally
Your Have High Call Volume or Need to Cover Periods of High Call Volume
Want to learn more?
Download our Pricing and Info Packet now.
Trusted by Thousands Of Businesses
An Answering Service that Provides Reliable & Flexible Customer Service.
Our Customer Service Professionals (CSPs) act as your virtual receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
Our team is based in Tampa (we don’t use overseas staff). Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, secure messaging (HIPAA & PCI Compliant), fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there.
Simple & Affordable Pricing
Our simple 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in one second increments (no 1 minute rounding) and we only charge you when a live Customer Service Professional actually answers your phone calls. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You’ll also have access to our free online portal, Client Web Access, to listen to your calls in real-time; review them for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.
True 24/7/365 Service
100% U.S. Based (No Overseas Call Centers)
Pay As You Go with No Contracts
Simple & Affordable Pricing
Dedication to Customer Service
Integration With Your Business Software
We Have More Than 100 Five Star Google Reviews
After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!Gary S.
I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.Edward &.
Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!GISSELLE R.
AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!Katherine L.
Incredible services rendered. I would absolutely recommend Answer First.Bellport B.
I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!David H.
So far so good!! Great service and very responsiveSteve B.
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!Jesse P.
Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.Victor B.
Dedication to Customer Service
An answering service is more than just someone answering your calls; to your customer, we are your business.
In this day and age, expectations are high, people have access to information at their fingertips, when a call comes in, you cannot miss that opportunity to interact. Immediate customer service response is paramount. If a person has a question or has concerns about your product or service, you need to be able to offer answers or solutions, or you may very well lose a potential client/customer.
When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.
That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.
We are committed to providing you and your clients with top-notch service, all the time and every time.
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions.