Are you looking for a unique way to make your business stand out from the competition?
According to American Express, 86 percent of consumers will pay more for a better customer experience.
Customer service isn’t a way for you to help your customers use your products. It’s also a way to connect with the public and help build your brand. But making the most of your customer support means being there when your customers need you.
Read on to learn why 24/7 support will help you provide great customer service.
Build a Stronger Brand
Your business can build a better brand by having a strong customer support system.
That’s because your customer support team can create a lasting impression on customers that use it. For example, if a customer decides to call your business for help with a problem, they want to know that they can rely on your employees to assist them.
When you show that you are serious about customer support, this can help you earn repeat business.
Always Be Available
When you have a 24/7 customer support service, help is always available to your customers.
According to Conversocial’s State of Social Customer Service Report, the phone is the most frustrating customer service channel for consumers.
But it doesn’t have to be that way for your business. A 24/7 service means that regardless of where and when someone is calling, they will speak with a live person.
How many times have you made a customer service call, only to go from menu to menu and hear that the call volumes are higher than expected? This can cause your customers to spend time on the line waiting to speak with you. This can test their patience and make them frustrated before they ever reach a live person.
But when you use a customer support service, representatives are ready to answer the call.
Leverage The Value of Trained Professionals
A customer support service also allows your business to leverage the value of using trained professionals.
That’s because the support employees used by the service are experienced in your industry. They also know how to handle different sorts of customer service situations.
This allows them to react in the most efficient way to solve a customer’s problems. Your customers will be able to enjoy a smoother service experience. This gives you the chance to leave a lasting impression on them.
Why Your Business Needs 24/7 Support
Your business will enjoy using a 24/7 support system.
That’s because you will have a dedicated team of trained professionals who know how to react to your customer’s questions and concerns.
By identifying a caller’s needs, a customer support employee can focus on their issue. They can also delegate it to the proper resource if needed. This helps your company’s customer service department operate more efficiently.
At AnswerFirst, we connect people with answers through our answering service and contact centers.
Contact us today to learn more about how we can help your business take your customer service to the next level.