Millennials have grown up in a here-and-now culture, with instant access to information and contact methods, they have little patience and experience leaving messages and waiting for a response. To bring evidence to the shift, a spokeswoman for Vonage, mentions that voicemail deposits have dropped by 8 percent from 2013 to 2014.
One factor behind the decline is that many millennials find it awkward to leave voicemails and even pointless considering that many think if the person or company is interested they would answer the call in the first place.
If they don’t get an answer they’ll move on to the next available friend or opposing solution provider. Millennials are looking for a response here and now and aren’t willing to wait for a call back. Most find the call back to especially be disappointing because it doesn’t guarantee they’ll hear back today, better yet this week.
Another issue leading to to the drop is the two-way street, Millennials assume people won’t check their voicemails since they themselves tend not to check their voicemails.
The downward trend in voicemails being left is beginning to spread beyond just Millennials. As Americans move towards a more here-and-now culture, a decline in voicemails and waiting for call-backs will become more widespread among generations. One thing that is certain, is that this will affect future generations to come.
Are you making sure your business is answering all of its calls or are you letting them hit voicemail? Checkout some of these solutions.
Latest posts by AnswerFirst (see all)
- 24/7 Twitter Account Monitoring - July 18, 2019
- What You Should Look For in a Real Estate Telephone Answering Service - May 25, 2019
- How To Prepare Your Business For Hurricane Season - May 10, 2019