OF HAPPY CUSTOMERS
YEARS IN BUSINESS
Your Patients Are Your First Priority
Responding to your patients’ calls in a prompt, professional and accurate manner is crucial to running your practice efficiently.
With more than 20 years of experience providing answering services to businesses in the healthcare industry, AnswerFirst is the best call center partner for your medical practice, hospital or solo practice.
Additionally, our mobile app, miSecure Messaging, is a HIPAA compliant messaging solution that allows you to access and manage your AnswerFirst account while securely communicating with other members of your team.
Some of the medical answering services we provide include:
- Surgeon Paging
- Trauma Alert ETA
- After-hours ER paging
- ER & Non-ER Patient Calls
- Stat Calls
- Code-blue Emergencies
- Lab results
The AnswerFirst Difference
True 24/7/365 Service
100% U.S. Based (No Overseas Call Centers or Operators)
Pay As You Go with No Contracts
Simple & Affordable Pricing
Dedication to Customer Service
Integration With Your Business Software
Trusted by Thousands Of Businesses
Benefits Of Using Our Medical Answering Services
True 24/7 Live Answering
Your calls are answered by live Customer Service Professionals 24/7/365. Once a call is answered, our CSPs will not place that call on hold to answer other calls.
Custom Account Scripting
Your patients are greeted in the manner you specify and each type of call is handled according to your specifications.
Multiple Delivery Methods
Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, pda, fax, paging or voice-mail. Multiple delivery methods and combinations of methods can be utilized.
Pay As You Go Pricing Option
With our Pay As You Go plan, you only pay when we answer your patients’ calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
Want to learn more?
Download our Pricing and Info Packet now.
We Have More Than 100 Five Star Google Reviews
Spoke to a Will this morning in ref: to a problem that we were having. He took care of the problem politely and efficiently and his knowledge of this company's website for customers to navigate was awesome, so thank yo4/02/2018
We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.1/18/2018
I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!4/18/2018
So far so good!! Great service and very responsive4/18/2018
Why Our Medical Answering Services Are Superior
It’s fine to task your staff with the responsibility of answering the phones. However, most healthcare businesses can’t afford to keep enough personnel on the phones to ensure that no patients are forced to leave a voicemail. And, providing in-house after-hours phone support is completely cost prohibitive to the majority of businesses, not just those in the healthcare industry.
AnswerFirst can address these concerns, by providing back-up and call overflow support when the main line at your practice is busy, and by providing 24-7 phone coverage of your office telephone lines after-hours and on weekends.
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. Customer Service Professionals (CSPs) 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our CSPs are required to have a background in customer service and to complete our intensive in-house training programming.
- Through custom intake scripting, our CSPs can gather relevant information from callers to determine the priority level of each call.
- For emergency calls, we can notify the on-call Doctor, Nurse Practitioner or Team Member in real-time.
- Non-emergencies can be held and accessed through our HIPAA compliant web portal to be handled during the regular office hours.