24/7 Answering Services for Portland, ME

No More Missed Calls with 24/7 Live Answering Solutions for Portland Businesses

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Portland is one of Maine’s most vibrant business hubs, with a thriving waterfront, an active healthcare system, a growing tech sector, and a bustling small business scene. Whether you’re operating a law firm near Congress Street, running a local shop in the Old Port, or managing a busy real estate office in the West End, you can’t afford to miss important calls. AnswerFirst offers 24/7 live answering services that help Portland businesses provide excellent service, day or night. Every call is answered by a professional, U.S.-based agent trained to represent your brand and follow your instructions—so you can stay focused on growing your business.

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Stop Missing Important Phone Calls for Your Business

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Outsource Your Customer Service to Our Team of Professionals

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Relay Critical Information for Prompt Resolution

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A Dedicated Number With 24/7 Support for Your Employees

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Optimize Your Support Process with Our Professionals

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U.S-Based Customer Service Professionals for Your Calls

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Improve Order Efficiency & Reduce Errors or Mishaps

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Leave Appointment Setting to Us & Focus on What Really Matters

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24/7 Oversight to Catch Important Alerts That Need Quick Action

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Support Your Customers from Anywhere, Anytime

We’re a Top-Rated Answering Service with Hundreds of 5-Star Reviews

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Maine Local Answering Service

Partnering with Businesses Across the State of Maine

AnswerFirst is proud to support Portland-area businesses with dependable, always-on live answering services. Whether you’re in healthcare, real estate, tech, or professional services, we help you capture every call and deliver excellent customer experiences. We serve Portland and nearby communities, including:

AnswerFirst is proud to support Portland-area businesses with dependable, always-on live answering services. Whether you’re in healthcare, real estate, tech, or professional services, we help you capture every call and deliver excellent customer experiences. We serve Portland and nearby communities, including:

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Discover Why People Love AnswerFirst

Different isn’t always better, but it is with us.

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Human-Powered, Tech-Enhanced

Combining the personal touch of skilled Customer Service Professionals with advanced technology for high-quality, responsive service.

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Simple & Transparent Pricing

No contracts or hidden fees. Rates that adjust automatically to ensure the best pricing based on usage and true one-second billing (no rounding up).

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100% U.S.-Based Customer Support

All of our Customer Service Professionals are located in the U.S, ensuring high-quality interactions and reliable support without language barriers.

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Unprecedented Account Control

Our Client Web Access (CWA) portal provides you with enhanced control and management over your account, ensuring full transparency and ease.

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Over 25 Years of Support Expertise

We’ve been providing 24/7 answering and inbound contact center services since 1998, making us top experts in the customer service industry.

Different Industries Have Different Requirements

Specialized Services for Portland’s Main Industries

From tech startups and healthcare providers to small retail shops and law firms, Portland’s business community thrives on responsiveness. We tailor our live answering services to support your industry’s unique communication needs, so you never miss a beat—or a call.

IT Companies & Tech Support Providers

Portland IT Answering Services

Portland’s growing startup ecosystem and established tech firms need reliable communication to keep clients happy and systems running smoothly. Our IT answering services provide 24/7 live coverage for help desk inquiries, incident escalation, and message dispatch—so your team isn’t stretched thin. We understand the urgency that comes with system issues and tech support, and we tailor our response protocols to match your workflow. Clients receive professional assistance any time they call, reinforcing your brand’s reliability and responsiveness. With our support, you can deliver excellent service while protecting your team from burnout and your business from downtime.

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IT industry concept
Legal professionals
Legal professionals

Lawyers, Law Firms & Other Legal Practices

Portland Legal Answering Services

Portland’s attorneys and legal professionals often juggle a full docket of cases, client meetings, and courtroom appearances. Missing a call isn’t an option when client trust and case outcomes are on the line. We help by providing discreet, professional call answering tailored to legal practices. Our team screens calls, collects detailed intake information, and routes urgent messages to ensure you stay informed without getting overwhelmed. With our answering services, you can focus on legal strategy and client advocacy—confident that every call is handled with care and professionalism.

Doctors, Dentists, Hospitals & Other Healthcare Professionals

Portland Medical Answering Services

Healthcare providers in Portland, from outpatient clinics to mental health specialists and private practices, depend on accurate and timely communication to care for patients. We provide HIPAA-compliant call handling, including message taking, urgent call escalation, and appointment-related support. Your patients never reach a voicemail—they always connect with a compassionate, knowledgeable representative trained to follow your protocols. This ensures continuity of care and helps reduce patient frustration. Whether you need after-hours support or overflow call handling, we keep your practice running smoothly and your patients cared for around the clock.

Medical professionals having a meeting
Medical professionals having a meeting
Real estate industry professionals concept
Real estate industry professionals concept

Agents, Land Investors, Property Managers & Traditional Brokers

Portland Real Estate Answering Services

In Portland’s fast-paced real estate market, missing a call could mean missing a deal. Realtors, brokers, and property managers rely on our services to answer buyer inquiries, schedule property showings, and handle tenant calls—no matter the time of day. We provide real-time updates and detailed messages so you can follow up when it works for you. Our goal is to keep you connected to every opportunity while you stay focused on showings, negotiations, and closings. With AnswerFirst, you don’t just stay in touch—you stay ahead of the competition.

HVAC Technicians, Plumbers, Electricians & Other Commercial/Residential Service Providers

HVAC Technicians, Plumbers, Electricians & Other Service Providers

Portland Service Provider Answering Services

Electricians, plumbers, HVAC companies, and other home service providers in Portland know that fast response times make all the difference. Our live answering services help you stay on top of every call—even when you’re out on the job. We manage appointment scheduling, dispatch urgent service requests, and provide status updates to keep your clients in the loop. This allows you to maintain a professional, responsive presence while staying productive in the field. With our help, you build stronger customer relationships and grow your business more efficiently.

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Service industry concept
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small business concept, man writing in a ledger

Small Business Owners & Entrepreneurs

Portland Small Business Answering Services

From local boutiques in the Old Port to coffee shops, freelancers, and consulting firms, Portland’s small business owners need to stay responsive without being tied to the phone. We offer live answering that helps you maintain a high level of customer service—even when you’re offsite, with a client, or taking a break. Our receptionists take messages, book appointments, and answer basic questions to keep things running smoothly. You focus on growing your business while we make sure every caller feels heard and supported. It’s like having a full-time receptionist without the overhead.

Ready to discuss how AnswerFirst can help your business?

Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst.

Happy answering service operator

Ready to discuss how AnswerFirst can help your business?

Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst.

Happy answering service operator

Get Answers to Common Questions About Our Portland Answering Services

Most calls are answered within an average of 2 rings or less, with a small percentage answered on the 3rd or 4th ring. We prioritize prompt and efficient responses to ensure your customers are never kept waiting.

Yes, every call and inquiry, whether through phone, email, or other communication channels, will be answered by a real Customer Service Professional.

Our team is made up of highly trained individuals based in the United States, dedicated to providing personalized and efficient service for every interaction. You can trust that your customers will always speak with a real person, ensuring a human touch in all communications.

Most accounts are active and capable of messaging within one business day. Full customization is typically completed within one to two business days from receiving your instructions and contact lists.

Yes, our services can integrate with your existing software. We offer both express and full integration options via API. For more detailed information about our integration capabilities, please visit our Integrations page.

We keep our pricing simple to eliminate the burden of comparing and choosing the best plan for you. With AnswerFirst, you pay an affordable monthly base rate plus a per-minute rate for the services you actually use. We offer true one-second billing, meaning we don’t round up to the nearest minute, and we don’t lock you into any contracts or commitments.

Please contact a Business Development Specialist for more information about our pricing.

The following services are included with your AnswerFirst account, with no additional charge:

    • Client Web Access (CWA)
    • Custom Announcements
    • Multiple Delivery Methods
    • Call Recordings
    • Message archiving
    • Account reports
    • 24/7/365 Answering (Includes Holiday, Weekends & Nights)

There are no additional fees for nights, weekends, or holidays.

For more information about our pricing, please get in touch with a Business Development Specialist.

Get Pricing Sent Straight to Your Inbox

Get a quote for your business.

Please fill out the form below with all required fields. After submission, a Business Development Specialist will reach out via email. If you experience any issues completing the form, please contact our team at 866-341-9422.

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