24/7 IT Answering Services

Live, U.S.-based answering service for IT companies, MSPs, tech support & help desks, software providers, cybersecurity services & other IT professionals.

See Our PricingSee Our Pricing
IT support worker on phone call, wearing headset

Your partner in delivering seamless IT support.

In the IT industry, uptime and responsiveness are critical. Our IT answering service ensures that every client call is handled professionally and efficiently—so you can focus on innovation while we keep your business connected.

Inbound Call Center Icon

24/7 Live Phone Answering

Tech issues don’t follow a 9-to-5 schedule & neither should your support. Our IT phone answering service ensures client inquiries, troubleshooting requests, and service calls are handled promptly—day or night.

HIPAA Compliance Icon

Help Desk & Tech Support Call Handling

From password resets to system outages, our IT help desk answering service assists with gathering details, escalating urgent issues, and ensuring your clients receive fast, professional assistance.

Message Taking Icon

On-Call Dispatch & Escalation

We route critical IT service requests to your on-call technicians, ensuring urgent issues get immediate attention while filtering out non-emergencies—helping you manage resources effectively.

Triage and ER Dispatching Icon

Message Taking & Call Screening

Not every call requires immediate action. We capture detailed messages, screen inquiries & ensure the right calls reach the right person, keeping your team focused on what matters.

Pricing That Adjusts to the Lowest Rate for You

No additional fees for weekends, nights or holidays.

$30 Per Month

Rates From $1.50 – $1.85 Per Minute

(Based On Your Usage)

Pay As You Go

(No Minimum Usage or Commitment to Minute Plans)

True One Second Billing

(No Rounding Up To The Nearest Minute)

Your Account Benefits Include:

  • We Never Outsource Overseas. U.S Customer Service Professionals.
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration with Most Business Software
Get Detailed Pricing in Your InboxGet Detailed Pricing in Your Inbox
  • We Never Outsource Overseas
  • Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate
  • No Additional Fees for Nights, Weekends or Holidays
  • Download Detailed Call Reports 24/7/365. Full Transparency!
  • Easily Manage Your Account From Anywhere with Our Secure Web Portal
  • Free Integration With Most Business Software

IT Answering Service for Every Tech Sector

Whether you’re managing a tech support team, operating a help desk, or providing cybersecurity solutions, our answering service for IT companies ensures that your clients always receive professional and timely support—24/7.

IT team gathered around computer screen

IT Teams & MSP Answering Service

For MSPs and IT service providers, constant communication is key to keeping systems running smoothly and addressing client issues swiftly. Our MSP and IT answering service ensures that every call—from routine inquiries to urgent service requests—is handled professionally. We manage after-hours and emergency calls, helping your team stay focused on technical tasks while we handle the rest.

Tech Support & Help Desk Answering Service

Tech support teams and help desks need to be accessible around the clock for customers. Our help desk answering service reduces wait times and ensures that every call is answered quickly—whether it’s a simple inquiry or a critical troubleshooting request. We prioritize urgent issues and direct them to the appropriate technician for immediate resolution, while taking messages for less urgent inquiries.

Tech support worker with headset on smiling at camera
two tech workers looking at code on computer

Answering Service for Software Companies & SaaS Providers

Software and SaaS companies handle a high volume of customer inquiries related to product features, troubleshooting, and account management. Our SaaS answering service ensures your customers receive accurate information and assistance, no matter the time of day. We also manage appointment scheduling, product demos, and service inquiries to keep your clients supported at every step.

Cybersecurity & Data Protection Services Answering Service

Cybersecurity firms must respond quickly to potential threats and client concerns. Our IT answering service ensures that every call is answered professionally, even during emergency situations. We manage inquiries about security concerns, service updates, and urgent requests, giving your clients peace of mind knowing they can reach you 24/7.

woman looking at computer in IT room

IT Answering Service for Every Tech Sector

Whether you’re managing a tech support team, operating a help desk, or providing cybersecurity solutions, our answering service for IT companies ensures that your clients always receive professional and timely support—24/7.

IT Teams & MSP Answering Service

For MSPs and IT service providers, constant communication is key to keeping systems running smoothly and addressing client issues swiftly. Our MSP and IT answering service ensures that every call—from routine inquiries to urgent service requests—is handled professionally. We manage after-hours and emergency calls, helping your team stay focused on technical tasks while we handle the rest.

Female doctor with patient
Dentist working with patient

Tech Support & Help Desk Answering Service

Tech support teams and help desks need to be accessible around the clock for customers. Our help desk answering service reduces wait times and ensures that every call is answered quickly—whether it’s a simple inquiry or a critical troubleshooting request. We prioritize urgent issues and direct them to the appropriate technician for immediate resolution, while taking messages for less urgent inquiries.

Dentist working with patient

Answering Service for Software Companies & SaaS Providers

Software and SaaS companies handle a high volume of customer inquiries related to product features, troubleshooting, and account management. Our SaaS answering service ensures your customers receive accurate information and assistance, no matter the time of day. We also manage appointment scheduling, product demos, and service inquiries to keep your clients supported at every step.

Cybersecurity & Data Protection Services Answering Service

Cybersecurity firms must respond quickly to potential threats and client concerns. Our IT answering service ensures that every call is answered professionally, even during emergency situations. We manage inquiries about security concerns, service updates, and urgent requests, giving your clients peace of mind knowing they can reach you 24/7.

Why choose AnswerFirst?

clock icon

90% of calls answered on the first ring.

Fast response times mean your customers get help right away—no frustrating delays or wait times.

dollar sign icon

Top-tier services at unbeatable prices.

No more sacrificing quality for affordable costs—we provide top-tier services at a price that fits your budget.

virtual receptionist icon

100% U.S-based, human-powered customer support.

Our team of 24/7, live virtual receptionists are all located in the U.S, ensuring high-quality interactions.

online portal icon

Free portal for easy account access & management.

Access your account anytime with a simple, user-friendly online portal designed for transparency & convenience.

Getting started with AnswerFirst is easy.

Transform your IT business’s call answering process in just 4 simple steps.

STEP 1

See if AnswerFirst is Right for Your Business

Fill out the form or call us to speak with a Business Development Specialist. They’ll provide you with detailed pricing info & help you determine if we’re the right fit for your business.

Take Me to the Form
Call Us: 1-800-645-2616

STEP 2

Sign Up with AnswerFirst

Complete the sign up form. Yes, we know it’s a little long, but this is the first step in ensuring your calls are answered to your exact specifications.

STEP 3

Meet Your Dedicated White Glove Representative

Your White Glove Representative will guide you through the setup process and provide dedicated support during your first 45 days to help you maximize your AnswerFirst account.

STEP 4

Forward Your Calls to AnswerFirst

No need to change your existing business phone number; just forward your calls to us when you want us to answer.

Get our pricing sent to your inbox now.

Discover how our Pay-As-You-Go pricing works & the benefits included in your AnswerFirst account.

If you experience any issues completing the form or don’t receive an email from us after completion, please contact Business Development at 866-343-3306.

Name(Required)
Please DO NOT click the SUBMIT button multiple times. If you do not receive an email from us within the next 10 minutes please check your SPAM folder.
This field is hidden when viewing the form

We value your privacy & do not sell your personal information to any third party. Your data is used solely to enhance your experience with our services & provide relevant communications.

Our IT answering service helps thousands of businesses just like yours.

We can only be in so many places at once, and sitting and waiting for support calls isn’t the most productive way to operate a business. This service allows us to be more productive and it makes clients feel more confident about our service when a live person takes their call.  It’s a no-brainer for the cost. 


Fortessa Hosting

AnswerFirst made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes and they are reasonable in their pricing compared to others. You have a long term client with our company. Thank You!


Simple IT Solutions

We do not have off hours resources and wanted to be sure to capture customer support requests during these times. We established off hours coverage at a fraction of the cost our previous provider gave. AnswerFirst integrates well with our business systems and provides a channel for customers to contact us.


Turbotek

Things are going great and I am receiving very positive feedback from people who call us and get sent to the answering service. Everything is working great and thank you!


 Strategy and Management Services (SAMS), Inc.

Our IT answering service helps thousands of businesses just like yours.

We can only be in so many places at once, and sitting and waiting for support calls isn’t the most productive way to operate a business. This service allows us to be more productive and it makes clients feel more confident about our service when a live person takes their call.  It’s a no-brainer for the cost. 


Fortessa Hosting

AnswerFirst made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes and they are reasonable in their pricing compared to others. You have a long term client with our company. Thank You!


Simple IT Solutions

We do not have off hours resources and wanted to be sure to capture customer support requests during these times. We established off hours coverage at a fraction of the cost our previous provider gave. AnswerFirst integrates well with our business systems and provides a channel for customers to contact us.


Turbotek

Things are going great and I am receiving very positive feedback from people who call us and get sent to the answering service. Everything is working great and thank you!


 Strategy and Management Services (SAMS), Inc.

Ready to discuss how we can help your business?

Our Business Development Specialists are ready to answer any questions you have about our answering services, and provide you with all the information you need to get started with AnswerFirst.

Get answers to common questions about our IT answering services.

See All FAQsSee All FAQs

With over 20 years of experience providing answering services to the IT industry, AnswerFirst is well-versed in the unique needs and requirements of this industry.

You can visit our Reviews & Testimonials page to learn about our IT clients’ experiences working with us. Additionally, our Case Studies page highlights how we have successfully supported businesses in the IT field.

Absolutely. We understand that each IT company has unique needs, challenges, and requirements. Our services can be fully customized to meet the specific demands of your business, both during and after hours, ensuring seamless communication and exceptional client support.

Yes, our services can integrate with your existing software. We offer both express and advanced integration options via API.

For more detailed information about our integration capabilities, please visit our Integrations page.

Yes, every call and inquiry, whether through phone, email, or other communication channels, will be answered by a real Customer Service Professional. Our team is made up of highly trained individuals based in the United States, dedicated to providing personalized and efficient service for every interaction. You can trust that your customers will always speak with a real person, ensuring a human touch in all communications.

We keep our pricing simple to eliminate the burden of comparing and choosing the best plan for you. With AnswerFirst, you pay an affordable monthly base rate plus a per-minute rate for the services you actually use. We offer true one-second billing, meaning we don’t round up to the nearest minute, and we don’t lock you into any contracts or commitments.

Please visit our Pricing page for more details.

See All FAQsSee All FAQs

Discover our solutions to your biggest challenges.

  • Handling High Call Volumes & Interruptions
  • Managing After-Hours & Emergency Calls
  • Filtering & Qualifying Support Requests
  • Improving Client Communication & Responsiveness
  • Reducing Administrative Burden & Improving Efficiency
IT businesses, particularly MSPs and tech support teams, often experience a surge in calls for troubleshooting, support requests, or service inquiries. These interruptions can overwhelm your staff and disrupt productivity.

Our answering service for IT companies efficiently manages high call volumes, prioritizing urgent support requests and ensuring that all inquiries are logged for timely follow-up.
Tech issues don’t stick to business hours. Cybersecurity breaches, software failures, and urgent support requests require immediate attention—even outside of regular hours.

Our after hours help desk answering service ensures that every emergency call is managed with professionalism. We take down details, escalate urgent issues, and document non-urgent ones for follow-up during business hours.
Not every incoming call needs to be directed to a technician. Some are general inquiries or non-urgent requests, and filtering these out saves valuable time and resources.

Our IT answering service ensures that only qualified support requests are forwarded to the right IT professionals. We gather key details such as issue type, urgency, and client system information, helping your team prioritize calls efficiently.
IT companies thrive on providing prompt solutions. Missed calls or delayed responses can lead to client frustration and lost business.

Our IT phone answering service ensures that no call goes unanswered. Whether managing inbound calls, transferring urgent requests, or providing status updates, we help improve client satisfaction and retention.
IT professionals often juggle technical work and administrative tasks like answering phones and scheduling appointments

Our answering service for IT companies allows your staff to focus on their expertise while we manage call handling, appointment scheduling, and client inquiries—reducing workload and improving efficiency.

IT businesses, particularly MSPs and tech support teams, often experience a surge in calls for troubleshooting, support requests, or service inquiries. These interruptions can overwhelm your staff and disrupt productivity. Our answering service for IT companies efficiently manages high call volumes, prioritizing urgent support requests and ensuring that all inquiries are logged for timely follow-up.

Tech issues don’t stick to business hours. Cybersecurity breaches, software failures, and urgent support requests require immediate attention—even outside of regular hours. Our after hours help desk answering service ensures that every emergency call is managed with professionalism. We take down details, escalate urgent issues, and document non-urgent ones for follow-up during business hours.

Not every incoming call needs to be directed to a technician. Some are general inquiries or non-urgent requests, and filtering these out saves valuable time and resources. Our IT answering service ensures that only qualified support requests are forwarded to the right IT professionals. We gather key details such as issue type, urgency, and client system information, helping your team prioritize calls efficiently.

IT companies thrive on providing prompt solutions. Missed calls or delayed responses can lead to client frustration and lost business. Our IT phone answering service ensures that no call goes unanswered. Whether managing inbound calls, transferring urgent requests, or providing status updates, we help improve client satisfaction and retention.

IT professionals often juggle technical work and administrative tasks like answering phones and scheduling appointments. Our answering service for IT companies allows your staff to focus on their expertise while we manage call handling, appointment scheduling, and client inquiries—reducing workload and improving efficiency.

Access & manage your AnswerFirst account.

AnswerFirst Client Web Access

Client Web Access (CWA) Portal

The CWA Portal allows for secure and convenient management of your answering service needs and preferences. Whether you need to adjust on-call schedules, monitor service performance, or integrate with your business systems, our portal ensures you have the tools and information you need at your fingertips.

View, respond to, and organize messages taken by AnswerFirst. Easily prioritize and track important communications to ensure timely responses and maintain seamless customer interactions.

Take charge of your account by updating critical information such as contact details, on-call schedules, and service preferences. Tailor the settings to align with your operational needs and ensure uninterrupted service.

Gain insights into your service usage with detailed call logs, comprehensive reports, and performance metrics. Use this data to assess service effectiveness and make informed decisions to enhance customer satisfaction.

Configure and maintain API integrations with your existing business software directly through the portal. This ensures smooth data transfer and synchronization across platforms, streamlining your workflow and improving efficiency.

Review and manage your billing statements, invoices, and payment history all in one place. Stay informed about your account balance and ensure timely payments without the hassle

Access a wealth of resources, including FAQs and support documentation, to quickly find answers to your questions. If you need further assistance, our support team is just a click away, ready to help you resolve any issues.

Connect With Your Business Software

Our answering service and call center software integrates seamlessly with your existing business software. With both API options and our AnswerFirst Zap, we keep your business connected, ensuring seamless data flow.

AWS logo
ServiceNow logo
ConnectWise logo
ManageEngine logo
Kaseya logo
AutoTask logo

Real people,
real interactions,
real results.

Our IT receptionists are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction.

Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.

Real people, real interactions, real results.

Our IT receptionists are highly trained experts, dedicated to delivering exceptional service to your customers at every interaction. Listen to these sample recordings to hear how our commitment to real, human connections ensures your customers receive the best care, each and every time.