Here’s a simple question: does the world wide web ever close?
This rhetorical question obviously was meant to make my point.
If your business has a website to help your customers learn more about what you do and how you do it then you truly are a 24/7/365 business.
What would you do if one of these customers has a question or just wants more information about your products or services at a time your business office is closed? Do you think your trusty voice mail will be able to properly handle these after-hours calls? Maybe you forward your office line to your cell phone. Do you really want to take business calls in the middle of dinner?
There are cost-effective solutions for business owners to truly offer the 24/7/365 customer support that today’s consumers demand. AnswerFirst is a contact center as well as a traditional call center. We have the ability to manage your after-hours inquiries in whatever form your customers prefer.
Bad service will cost you customers and cash!
Today’s consumers are armed with a limitless amount of information and they want to shop when it’s convenient for them. At the end of the day your potential and existing customers want a pleasant purchasing experience and they want it on their terms. If you are confident that you provide quality products or that your services are top-notch then why stop there? I can help you develop customer service strategies which will enable your business to provide superior purchasing experiences that will earn your brand loyalty.
Want more info?
Latest posts by Kevin Glenn (see all)
- Does Using an Answering Service Mean that You Have a Landline for Your Business? - August 15, 2014
- If Your Business Has A Website, Then You’re Open 24/7 - May 29, 2014
- When Using A Live Answering Service Doesn’t Make Sense - March 3, 2014