Here’s a simple question: does the world wide web ever close?
This rhetorical question obviously was meant to make my point.
If your business has a website to help your customers learn more about what you do and how you do it then you truly are a 24/7/365 business.
What would you do if one of these customers has a question or just wants more information about your products or services at a time your business office is closed? Do you think your trusty voice mail will be able to properly handle these after-hours calls? Maybe you forward your office line to your cell phone. Do you really want to take business calls in the middle of dinner?
There are cost-effective solutions for business owners to truly offer the 24/7/365 customer support that today’s consumers demand. AnswerFirst is a contact center as well as a traditional call center. We have the ability to manage your after-hours inquiries in whatever form your customers prefer.
Bad service will cost you customers and cash!
Today’s consumers are armed with a limitless amount of information and they want to shop when it’s convenient for them. At the end of the day your potential and existing customers want a pleasant purchasing experience and they want it on their terms. If you are confident that you provide quality products or that your services are top-notch then why stop there? I can help you develop customer service strategies which will enable your business to provide superior purchasing experiences that will earn your brand loyalty.