I had a caller on account **17; he wanted to know more about this client’s company. I could tell that he sensed that I wasn’t going to be able to tell him much about the client’s business and he was probably going to cut the call short. However, I was able to explain my role in taking a message for the client so that the client could call him back with the information he had requested. Initially, he didn’t even want to give me his name, but by explaining that I was a messaging person he was able to appreciate my position and then provided more information than I thought he would. I feel that this interaction ended positively for him. He’s actually looking forward to being contacted back by our client!
AnswerFirst Client Care Coordinator
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