AnswerFirst Customer Service Professionals are tasked with handling inbound calls from a multitude of business partners and act as a liaison on behalf of our client. Our Customer Service Professionals must display an excellent attitude, organizational skills, patience and be able to perform well under pressure. Some of the job tasks performed by AnswerFirst CSPs are message taking, problem solving, logging complaints, opening trouble tickets, and notifying our business partners of emergencies. All Customer Service Professionals must have basic computer skills and knowledge.
AnswerFirst Customer Service Professionals are trained how to handle dissatisfied callers, angry callers and callers who need emergency assistance, all while providing the highest level of customer service. Our Customer Service Professionals must have excellent communication and personal skills, and the ability to listen and decipher what callers are looking for or need.
AnswerFirst Customer Service Professionals work from home. This arrangement requires a strong work ethic, professional demeanor, self-motivation, positive attitude, and the ability to work with a diverse group of professionals. If you want to be a part of an innovative organization, apply with AnswerFirst.
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