Overwhelmed with phone calls from your employees?

Get reliable 24/7/365 live answering to ensure all employee communications are accurately captured and properly documented.

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Young Professional Female Standing With Arms Crossed

Track in detail when your employees contact you to report absences, problems, legal concerns or any other sensitive information.

  • Employee Call Out Lines

    Overwhelmed with employee email, chat and telephone call outs? Standardized, 3rd party employee call outs procedures eliminate most conflicts and disagreements about if and when an employee reported an absence. When questions arise the accompanying documentation will show the detailed records of the interactions. Having this absentee information in an indisputable, unalterable form insures that compliant employees keep their jobs and provides documentation for the company about non-compliant workers. The distinction is critical and can be the only difference between a wrongful termination lawsuit and a justifiable, defensible action.

  • Employee Help Lines

    Our 24/7 Employee Help Line services assist businesses in uncovering problems early (discrimination, safety, theft), in providing assistance to staff during emergencies (natural disaster relocation, travel issues, personal emergencies), in answering every day questions (new policies, benefit availability, who to contact ) and with common requests (needed equipment, needed assistance, requesting time off). By adding a 24/7 personal touch you provide an always open path for employees to both provide and receive needed information.

  • Connect To Your Existing Software Or Platform

    AnswerFirst can connect to and interact most software systems using either API or direct database connections. In doing so our Customer Service Professionals are able to create, update and provide information on both new and existing incidents as well as access information that needs to be relayed to staff members.

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You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Why AnswerFirst?

We are proficient at logging call outs, requests, ethics concerns or anonymous information and then ensuring that this information makes it to the correct department or person while maintaining confidentiality and a secure chain of command.

  • Unique Nationwide Toll-Free Number

    We provide a unique nationwide toll-free number for your employees to call when they need to call out of work.

  • We Collect Detailed Information

    We take all of the information you require including name, employee ID, department, reason for absence, etc.

  • Verification Enabled

    We will also provide your employees with the call-out number that matches the call-out record number we send you.

Male Customer Service Professional Dressed in suit and wearing telephone headset

We streamline the call out process and eliminate disputes.
No more excuses and no more surprises.

Trusted by Thousands Of Businesses

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Benefits of Using AnswerFirst

  • Keep Your Phone Lines Open

    Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.

  • Customize Your Account

    Want your management team to receive texts or phone calls about absent employees? You decide how to receive your messages.

  • True 24/7/365 Service

    Our U.S. based agents are available 24/7 including weekends and holidays. No additional charges for after-hours, weekend and holiday service. Our Customer Service Professionals are always available when you need them.

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Want to learn more?

Download our Pricing & Info Packet.

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We Have 100+ Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary S. Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward &. Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

    GISSELLE R. Avatar
    GISSELLE R.
  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine L. Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport B. Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve B. Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar
    Victor B.

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