Business Contingency Planning with Your Answering ServiceRecent studies have shown that less than half of small businesses in America have a business continuity plan in place in the event of a disaster or an outage.

While you can never be prepared for everything, having a hotline in place for your clients and employees is the perfect place to start. You don’t need disaster experts to formulate an answering service plan.  You really only need to have a 24/7 live telephone answering service in place so that employee and client call-ins can be logged.  Using this solution, your employees can let you know they’re safe and awaiting updates and client calls can be answered promptly with messages taken for follow-up; having a communication medium in place could not only save your business, but save lives.

Disaster Preparedness answering service is easy and affordable if you choose the right one. Look for a pay as you go plan. Pay as you go typically means a low base rate plus a per minute fee that is only billed when you have usage on the account. Since you would only forward your lines to the hotline or distribute the number in the event of disaster, you will be paying a low monthly fee that provides preparation and peace of mind.

Teri Erickson, AnswerFirst Business Development Coordinator

If I don’t provide our potential clients with top-notch customer service from day 1, then why should they trust my company to provide their clients with the same? I hope you found this article helpful, if you have any questions you can contact me on my direct line at AnswerFirst: 813-636-3975 or send an email to: [email protected]

By Teri Erickson profile | twitter
Teri Erickson is a Business Development Coordinator for AnswerFirst Communications, an international Customer Service Solutions Provider.