ServiceFirst: Customer Service Blog

Do you lack the resources, the money, or the space to have a receptionist onsite? This is a common problem facing small and startup companies alike. If you think that you can skip investing in a virtual receptionist for your business, think again. Here's the real skinny on excellent customer service. If you retain [...]

As you may know, a customer service strategy can make or break a business. Why? For starters, these strategies allow you to create a more customer-centric organization. By focusing on the people you're doing business with, you're giving them a reason to keep using your services. In the long run, this approach will [...]

If you run a business, it may feel tough to keep up with the demands of running your company. Customer service, marketing, sales, business development – you have a lot on your plate, and if you do not have enough staff members to provide excellent customer service, your business may suffer for it. About [...]

Dealing with after-hours calls is a difficult part of working in a technical field, such as HVAC repair, roofing, and other such service-based industries. You want customers to be able to contact your company at all times – but you don’t want to have to filter through dozens of voicemails each morning, and see [...]

Our call center service provides live answering for your inbound phone calls but what about inbound email monitoring? Who is servicing those individuals’ needs when you are not in the office? In today’s competitive business market, providing immediate customer service responses is imperative. Just as we process your after-hours phone calls, giving your clients the satisfaction [...]

Whether answering the phone or responding to email inquiries, in today's fast paced business climate, failure to respond to customer inquiries in a timely fashion, could be the difference between success and failure. Your customers don't want to wait days or even hours for responses to their questions or help with their problems and, in [...]

In today’s digital age, you may think that the concept of a call center is terribly outdated. Why bother having your customers talk to a real person at all? You can just swap your customer service agents for chatbots and use online systems to increase efficiency and cut costs, right? And, of course, we [...]

Sixty percent of businesses think customer service is the most critical part of any organization. That’s not at all surprising when you consider how fast news travels in today’s interconnected era. In fact, the average customer who has a bad experience with a company will tell up to 15 people about it. It’s even [...]

Nobody likes to deal with angry people, especially when they're your customers. But the thing is ... Angry customers are often a part of doing business. Unfortunately, unhappy customers can also do real damage to your bottom line. Over 60% of consumers will switch brands based on a bad customer service experience. But, did you know [...]